Pension hotline telephone. Contacts and addresses
The Pension Fund is one of the largest organizations that serve the population of the Russian Federation. To cope with the mass of questions and problem situations, a hotline of the Pension Fund of Russia was created, to which citizens can contact with their questions and receive the necessary support. This works both in Moscow and in other cities, but you need to figure out how to get help correctly using hot numbers.
The purpose of the hotline
The management of the Russian Pension Fund is constantly simplifying the process of communication between the population and employees. Therefore, now it is enough to go to the structure in person, compose a letter with questions or requests of interest, and also send a request using the PFR personal account, which is located at pfrf.ru. But there is also a telephone hotline through which advice and advice from the fund's consultants can be obtained.
Not only people who have already reached retirement age, but also a relatively young population, who are interested in the features of calculating the length of service and calculating future payments, apply by hot phone to obtain information. Most often, hot lines are used by mothers applying for maternity capital, as well as citizens who have lost their breadwinner. In addition, representatives of privileged categories are also clients of the pension line, and all of the listed people have their own questions, needing the help of the organization's employees, who can be called in a few seconds.
Verified and up-to-date information from the staff of the state fund, received via the hotline, can help solve the problem in a short time. The call center uses all modern laws and regulations, so contacting the hot channel allows you to understand the situation without spending a lot of time.
Telephone line
For residents of Moscow and the Moscow region, there is a PFR hotline in Moscow, which is available at any time. Contacts will help to call operators in this region 8 800 302 23 02 or 8 800 510 5555 ... According to these coordinates, a citizen gets to a single multi-channel center of a pension fund in Moscow, where he is sent to a free operator, and he does not have to wait long.
The advantage of the Moscow hotline is that it works around the clock, without breaks and weekends, another positive point is the free call, that is, the use of consulting services is completely free for individuals.
Personal data
Hotline operators in Moscow will not request absolutely any personal information from the caller, as they are not authorized to do so. If a question requires such information, employees will recommend by phone to go to the local branch of the Pension Fund of the Russian Federation.
The rule works in the opposite direction, therefore, by calling a hot phone, you cannot find out confidential data, for example, the account number, the amount of payments due or the amount of individual indexation. All this information will be provided only at the Pension Fund, where a citizen applies personally with an identity card, and the reception service cannot give it remotely.
The need for a hotline
The telephone number of the Pension Fund of the Russian Federation makes it possible to clarify a number of points that may arise when new laws are adopted or regular procedures are performed. The hotline that the official website works with can clarify:
- The rules according to which the pension is indexed at the time of application.
- The nuances of obtaining a service using an Internet service, questions also include how to use the site, including the hotline explain how to use different functions.
- The basics of working in a personal taxpayer profile.
- Options for obtaining a mother capital and features related to its request.
- All aspects of obtaining SNILS, its role in human life and the nuances associated with its use.
- How is the transfer of money to the non-state Pension Fund carried out, and what should be done if this was done without the consent of the citizen.
The help desk makes it possible to send a complaint about the work of real employees. To do this, you need to describe the controversial situation, name the names of the guilty officials, the department in which they work, and voice the damage if it was inflicted on a citizen. Such a hot appeal is equated to a paper one, and is further sent to the FIU management for processing, where they understand the situation and solve the problem.
The work of the RF pension fund covers the entire territory of Russia.
In each region there are local PF branches, where residents can receive advice, ask questions, and make an appointment with specialists.
The main tasks that the Foundation solves:
- registration of pensions;
- registration of maternity capital;
- payment of benefits;
- provision of social benefits;
- other.
The range of services provided is quite wide, which means that Russian citizens have many questions.
For operational work with the population of the country, customer support services have been created in each region and hotline telephone numbers are functioning.
In the article we will talk about the ways of applying to the PF for residents of Moscow.
How to call the hotline?
What can you learn from customer support?
By calling the indicated phone numbers, you can quickly receive qualified assistance and solve your problem.
The operators will be able to give you a detailed answer to your question, or they will transfer you to a specialist who can help in solving the situation that has arisen.
The main tasks for which you should contact the hotline:
- express your opinion on the pension reform;
- complain about late payment of the due pension;
- report the negligence of individual employees of the Moscow Pension Fund;
- get information on the rules for registering a pension and the necessary documents for submission to the pension service;
- get information on working in the personal account of the client of the PF RF;
- other questions.
Through the operators, you can find out the nearest addresses of the fund and the schedule of their work, learn about the rules for registering in the Personal Account service, get acquainted with information on maternity capital, etc.
Alternative ways of communication with the Moscow Pension Fund
You can get an answer to your question not only by telephone. And not all citizens will have the patience to wait for the connection with the right specialist.
There are other possibilities to apply to the Fund.
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Through the official portal - www.pfrf.ru
On the website page, you can leave your feedback on the work of the pension service, send a written message to the organization, or use the services offered:
- online consultant;
- internet reception.
The PF website has a question and answer section. Perhaps there you will be able to find a solution to your problem without the help of the foundation staff.
Mobile app
Download the programs on the main page of the official portal of the pension fund. Activate the program and use all the features of the service.
Personal Area
Register on the website and open your personal office. Many different options and services will be available to you here. Through the LC, you can quickly communicate with the desired employee and receive answers to your questions.
Social networks
The Pension Fund is a very popular organization. Many people turn to its employees every day for a variety of information. But not everyone will be able to enter the district branch of the PF with every question that arises. And almost every Muscovite and resident of the region can call the Hotline of the Moscow Pension Fund.
The ministry does everything for the convenience of communicating with its employees. You can contact them during a personal visit, by means of a written request or through the website www.PFRF.ru. Recently, telephone calls to a special consultant, whom residents of Moscow and the Moscow region know well, have become increasingly popular.
Who is applying to the PF and why? These are not only people who have already become pensioners, but also younger residents of the capital, who are worried about their future retirement. These are young mothers who have given birth to their second child, and widows, who are issuing benefits for the loss of a breadwinner for children, as well as beneficiaries of various categories. All of them come with their problems to the PF RF.
Only accurate information received from competent persons will be able to remove all questions, reassure or suggest what actions a person must take in order to receive the due time and in full.
Hotline telephone number of the Pension Fund in Moscow and the Moscow Region
Residents of the capital and the Moscow region who need help from PF professionals can contact the Hotline specialists or go to the organization's official website.
You can call the operators of the Hotline of the Pension Fund of Russia in Moscow and the Moscow Region at the toll-free number below.
If you couldn't get through the above number, try calling this one - 8 800 510-5555 .
The FIU ensured the availability of communication with the operator. By calling the specified number, the subscriber gets to the multichannel center, so the connection is made with minimal waiting.
You can call the Hotline at any convenient time: operators work every day, 24 hours a day.
You won't have to pay for the connection: conversations with operators of the PF Hotline are free for residents of Moscow and the Moscow Region.
What personal data will be required when applying?
Anyone who contacts the official hotline of the Russian Pension Fund should know: during a telephone conversation, you do not need to provide any personal data!
Personal data is required only for personal contact with the district office.
At the same time, it should be borne in mind that the hotline operators of the Moscow Pension Fund Department also do not provide any confidential information over the phone. If you need such information (personal account number, amount of payments or indexations, etc.), do not waste time on a call! You can find out all personal information only directly at the branch of the Pension Fund.
Hotline relevance
In Moscow or on the official website, you can get up-to-date information, advice or a detailed answer regarding the following topics of the organization's activities:
- How is the indexation of pensions carried out in the current year.
- Is it possible to get PF services via the Internet, in electronic form and how to do it.
- How to work in your personal account.
- How to take part in the maternity capital program.
- How to get SNILS (information about your insurance number of an individual personal account), which is popularly called simply - "green card".
- How to transfer your savings to a non-state Pension Fund and what to do if your own funds are transferred to a non-state Pension Fund without personal consent.
In addition to answering questions, you can discuss with the Hotline phone operator how the employees of the district office work, and even complain if it seemed to you that they were acting unskilled or, on the contrary, inactive.
Additional phones:
- 8 (495) 986 26 12 - Department of organization of administration of insurance premiums and debt collection
- 8 (499) 189 19 70 - Management of organization of personalized accounting
The convenient service of the Moscow PFRF website will allow you, after choosing a service (pensions, social benefits, maternity capital, SNILS, etc.), to find a customer service:
For example:
Also on the website of the Moscow Pension Fund, if you could not find an answer to your question, you can contact an online consultant and ask him a question that interests you, whether to use a social network convenient for you:
Hot line phones of the PFR Main Departments and PFR Departments in Moscow and the Moscow Region:
Main Directorate of PFR 1 for Moscow and the Moscow Region Zelenogradskiy AO of Moscow, Solnechnogorsk Municipal District of the Moscow Region 8-499-717-21-75 ;
Main Directorate of PFR 2 for Moscow and the Moscow Region CJSC Moscow, Odintsovsky municipal district of Moscow region, urban district of Ruza, Moscow region, ZATO Krasnoznamensk, Moscow region, urban district Zvenigorod, Moscow region, ZATO Vlasikha, Moscow region 8-499-445-04-38 ;
Main Directorate of PFR 3 for Moscow and the Moscow Region SEAD of Moscow, urban district of Lyubertsy, Moscow region, urban district of Dzerzhinsky, Moscow region, urban district of Lytkarino, Moscow region, urban district of Kotelniki, Moscow region 8-495-679-92-51;
Main Directorate of PFR 4 for Moscow and the Moscow Region South-Western Administrative District of Moscow, Novomoskovsk and Troitsk administrative districts of Moscow, Podolsk urban district of Moscow region 8-495-679-47-76;
Main Directorate of PFR 5 for Moscow and the Moscow Region SAO of Moscow, urban district of Khimki, Moscow region, urban district Dolgoprudny, Moscow region 8-495-987-09-19, 8-495-987-09-20;
Main Directorate of PFR 6 for Moscow and the Moscow Region North-Eastern Administrative District of Moscow 8-495-987-09-26; in the urban district of Mytishchi, Moscow region; in the urban district of Mytishchi, Moscow region 8-498-610-24-00;
Main Directorate of PFR 7 for Moscow and the Moscow Region Eastern Administrative District of Moscow, urban district Balashikha, Moscow region, urban district Reutov, Moscow region 8-499-461-07-96 (on pension issues), 8-499-461-07-09 (on issues of EDV), 8-499-461-07-32 (on issues of maternity (family) capital);
Main Directorate of PFR 8 for Moscow and the Moscow Region Southern Administrative District of Moscow, Leninsky Municipal District of the Moscow Region 8-499-258-39-39;
Main Directorate of PFR 9 for Moscow and the Moscow Region North-West Administrative District of Moscow, Krasnogorsk City District, Moscow Region 8-498-568-80-42 (Main Directorate), 8 -499-196-09-17, 8-499-196-09-15 (issues of maternity (family) capital), 8-495-948-79-90 (issues of advance work with insured persons retiring), 8-499-190-98-10 (on pension issues), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80-51 (issues of accepting reports), 8-498-568-80-34 (debt collection issues), 8-498-568-80-36 (issues of registration of policyholders and insured persons);
Main Directorate of PFR 10 for Moscow and the Moscow Region Central Administrative District of Moscow: 8-495-691-55-89 (pension issues); 8-499-235-10-39, 8-499-235-14-48, 8-499-235-43-93 (issues of administration of insurance premiums and personalized accounting department No. 1); 8-966-060-19-85 (issues of administration of insurance premiums and personalized accounting department No. 2); 8-906-767-63-32 (issues of administration of insurance premiums and personalized accounting department No. 3);
PFR 11 Office for Moscow and the Moscow Region Serpukhov municipal district of the Moscow region, the urban district of Serpukhov of the Moscow region, the urban district of Pushchino of the Moscow region, the urban district of Protvino of the Moscow region 8-496-735-29-88;
PFR 12 management in Moscow and the Moscow region Sergiev Posad municipal district of the Moscow region 8-496-547-88-25;
PFR 13 Office for Moscow and the Moscow Region Noginsky municipal district of the Moscow region, the urban district of Chernogolovka of the Moscow region 8-496-515-88-90;
PFR 14 Office for Moscow and the Moscow Region Kolomensky urban district of the Moscow region 8-496-615-54-54;
PFR 15 Office for Moscow and the Moscow Region Ramenskiy municipal district of the Moscow region, urban district of Bronnitsy, Moscow region 8-496-463-20-23;
PFR 16 Office for Moscow and the Moscow Region Pushkinsky municipal district of the Moscow region, Krasnoarmeysk urban district of the Moscow region, Ivanteevka urban district of the Moscow region 8-496-580-73-93, 8-496-533-63-00;
PFR 17 Office for Moscow and the Moscow Region Korolev urban district, Moscow region 8-495-511-55-52;
PFR 18 Office for Moscow and the Moscow Region Shchelkovsky municipal district of the Moscow region, Fryazino urban district of the Moscow region, Losino-Petrovsky urban district of the Moscow region, ZATO Star city of the Moscow region 8-496-562-95-22;
PFR 19 Office for Moscow and the Moscow Region Elektrostal urban district, Moscow region 8-496-576-34-40, 8-496-576-31-78;
PFR 20 Office for Moscow and the Moscow Region Naro-Fominsk municipal district of the Moscow region, ZATO Molodyozhny of the Moscow region 8-496-343-43-39;
PFR 21 Office for Moscow and the Moscow Region Dmitrovsky municipal district of the Moscow region 8-495-993-91-50, 8-496-227-90-52;
PFR 22 Office for Moscow and the Moscow Region Voskresensky municipal district of the Moscow region 8-496-442-16-51;
PFR 23 Office for Moscow and the Moscow Region Klinsky municipal district of the Moscow region 8-496-243-50-25, 8-496-245-84-61;
PFR 24 Office for Moscow and the Moscow Region Orekhovo-Zuevo urban district of the Moscow region, Orekhovo - Zuevsky municipal district of the Moscow region 8-496-416-95-62;
PFR 25 Office for Moscow and the Moscow Region Stupino urban district, Moscow region 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personified accounting), 8-496-644-12-43 (for policyholders);
PFR 26 Office for Moscow and the Moscow Region Domodedovo urban district, Moscow region 8-496-794-07-30 (for citizens), 8-496-794-06-92, 8-496-794-06-24 (for policyholders);
PFR 27 Office for Moscow and the Moscow Region Istra urban district, Moscow region, ZATO Voskhod 8-498-319-69-00, 8-498-319-68-02;
PFR 28 Office for Moscow and Moscow Region urban district Zhukovsky, Moscow region 8-495-556-99-48;
PFR 29 Office for Moscow and Moscow Region city district Yegoryevsk, Moscow region 8-496-402-41-54 (pension issues), 8-496-402-41-57 (issues of administration of insurance premiums), 8-496-402-41-56 (issues of personified accounting);
Office of the Pension Fund of the Russian Federation 30 for Moscow and the Moscow Region urban district Pavlovsky Posad, Moscow region, urban district Elektrogorsk, Moscow region 8-496-432-33-90;
PFR 31 Office for Moscow and the Moscow Region Volokolamsk municipal district of the Moscow region, Lotoshinsky municipal district of the Moscow region, Shakhovskaya urban district of the Moscow region 8-496-362-58-04;
PFR 32 Office for Moscow and the Moscow Region urban district Shatura, Moscow region, urban district Roshal, Moscow region 8-496-453-20-10;
PFR 33 Office for Moscow and the Moscow Region urban district Chekhov, Moscow region 8-496-727-78-18, 8-496-727-78-19;
PFR 34 Office for Moscow and the Moscow Region Mozhaisky municipal district of the Moscow region 8-496-382-00-85;
PFR 35 Office for Moscow and the Moscow Region Kashira urban district, Moscow region 8-496-693-16-44;
PFR 36 Office for Moscow and the Moscow Region city district Dubna, Moscow region 8-496-212-48-77;
PFR 37 Office for Moscow and the Moscow Region Lukhovitsy urban district, Moscow region 8-496-632-16-34, 8-496-632-17-56;
Office of the Pension Fund 39 for Moscow and the Moscow Region Taldomsky municipal district of the Moscow region 8-496-206-12-90, 8-496-206-33-50;
PFR 40 Office for Moscow and the Moscow Region Lobnya, Moscow region 8-495-577-62-35;
PFR 41 Office for Moscow and the Moscow Region urban district Zaraysk, Moscow region, urban district Serebryanye Prudy, Moscow region 8-496-662-49-02;