104 ua counter reading. Customer Service Standards
My account 104.ua is an online platform created for natural gas consumers using the services of Ukrainian gas companies. After registration and authorization, the user of the service can independently pay for gas receipts, send meter readings, view payment schedules, print and send applications. Thanks to a convenient interface, the system is understandable even for a novice visitor.
How to enter your personal account 104.ua
To enter your personal account 104.ua you need to go to the site, and in the capitalization of the page click the tab "To come in". In the banner of authorization, specify the login (email) and password. Further, the action is confirmed by pressing the "Login" button. If the login information is entered incorrectly, the system immediately displays an information window with a description of the problem situation. Quick authorization in the service follows the link:
When entering the input data, you need to be careful, and carefully print Latin letters and numbers, given the upper and lower case. If you can’t enter your personal profile according to your data, it is recommended to write an email to the support service of the web portal 104 ua at: [email protected]. Sometimes there are times when the owner of a personal account forgets his username or password.
In this situation, the “Forgot your password?” Or “Forgot your username?” Item opens in the authorization field. Selecting the appropriate tab, the system will tell you how to recover data correctly. A link will again be sent to the electronic box to activate the account, with data recovery.
Logging in to your personal account through the application occurs in a similar way. In the main menu of the program, select the “Login” item, specify your username and password. By pressing the “Login” option, instant authorization will occur. Personal data recovery is performed as well as in the computer version of the online platform.
104.ua - online cabinet features
- Transmission of readings from the electric meter;
- Obtaining information on the current retail price for natural gas;
- Payment of natural gas remotely;
- Receiving an invoice for the last billing period;
- View data on received payment documents, accrued subsidies;
- Clarification of the size of the benefits and preferential rates;
- View the history of readings from the electric meter, cubic meters of gas used for previous periods;
- Clarification of the route of transportation of natural gas, gas calories;
- Download application for connection to delivery and distribution;
- Communication with a specialist of the gas supply company;
- Obtaining relevant information about the gas production and supply market;
- Familiarization with the safety rules for the use of natural gas in the domestic environment.
Registration of a personal account on the portal 104.ua
You can register either on the 104.ua web portal or in the application 104Mobile. Use the full functionality of your personal account can individuals who use natural gas in everyday life. For registration, it is necessary to have a personal account number with you in one of the enterprises of Ukraine, which is engaged in the supply of natural gas to residential premises. List of enterprises:
After registration, the subscriber will be able to manually send the meter readings to the company, make payment for gas consumption online, without leaving home. Also, a registered account will be opened for a registered user. Now you should list in order what is necessary for registration on the portal 104.ua:
- Name of the company that provides gas supply to individuals (starting from 07/01/2015);
- Account number;
- The amount that was paid for the last payment, or No. of the gas meter;
- E-mail subscriber.
Only one personal account is registered per electronic mailbox. The format for registering a personal account in a mobile utility occurs after reading reference information. After registration, the same username and password from your personal account are valid both on the site and in the mobile application.
If the user performs registration on the site 104.ua, then it is advisable to go through all the steps of the procedure on a personal, and not someone else's computer. Also, an Internet browser must be installed on the PC, which meets all the requirements of the operating system. It is recommended that you use the latest browser. If registration takes place from a smartphone, then a full cabinet registration is possible on such OSs - Android, iOS7 and higher, Windows.
Instructions for working with your personal account 104.ua, video:
Registration on the site begins by opening the “Registration” tab on the main page of the web portal. This same tab is present on all pages of the site. Further, the system issues an information hint with information that must be taken into account during the registration procedure. It may concern:
- Personal account numbers;
- Amounts of the last payment for natural gas;
- Contact information (phone number and current e-mail address).
Further, the resource visitor should read the privacy conditions and agree to the processing of personal data. Without an agreement to transfer personal information, registration of a personal account is not allowed. If agreed, the next page will load. "My data" (All fields are required). Required to prescribe:
- Name of the gas company;
- Personal account number of 10 digits (the number is on the application for connection to the terms of the Agreement or the bill for natural gas);
- Choose a registration method - by the amount of the last payment or by the number of the electric meter for gas;
- Amount of the last payment;
- Phone number;
- Click the Continue button.
There is an information notice on the 104.ua web portal about the recommendation not to specify the e-mail domains of Russian services and the i.ua domain for registering a personal account. The reason is corrupted links, mail delivery errors. After entering the required data, it is better to double-check them.
An e-mail containing the link will be sent to the e-mail indicated in the registration form. The letter may appear not only in the Inbox, but also in the Spam folder. By following the link, your personal account 104.ua will be activated. Information letters from the gas supplier company will be sent to this email.
Personal Area - This is a multifunctional online service that not only provides comfort to the consumer, but also makes the process of interacting with the service provider more transparent. In the personal account, the subscriber can transmit meter readings, discover account data, track your payments, pay for gas. Also, the consumer can ask a question of interest and receive an answer from representatives of the gas company.
In a personal office site "104.yua"the subscriber of PAT "Zaporizhgaz" can:
- transmit gas meter readings;
- find out the current data on a personal account;
- track your gas payments;
- information on benefits and subsidies;
- find out your tariff;
- contact representatives of gorgaz with questions and suggestions;
- to make an appointment;
- ask a question and get an answer to it from representatives of the gas company.
To register in your personal account on the site 104.ua you need to know:
- number of your personal account;
- the amount of the last payment for gas.
This information can be taken in a payment receipt or by calling Contact Center 0612-808-104. Detailed instructions for registering and using the service can be found on the website 104.ua. The registration procedure is as simple as possible and takes only a few minutes.
In connection with the use of preferential and full prices for natural gas during the heating season, it is especially important to take into account the consumption of natural gas clearly for a calendar month. This means that the meter must be recorded on the 1st day of the month (next to the one for which you pay).
How and where to pay (pay) for consumed gas
- In the personal account of the site https://104.ua/ua/
- Through the Internet payment system portmone.com.ua
- Through the online payment service ipay.ua
- In the department
- In any institution.
Service 104.ua is designed to inform the population of Ukraine about the gas market, the services provided by gas distribution companies, and other issues related to gas consumption. Here you can read the latest official information on this topic, get acquainted with regulations and find out the current tariffs. To make gas metering and its payment more convenient, a personal account 104.ua was launched. This service is available for domestic consumers, many of which have already connected to it and appreciated its advantages.
https://104.ua - official website 104.ua
Personal Account Features
In your account on the portal 104.ua Each user gets the opportunity to perform the following actions:
- transmit current gas meter readings;
- check the current balance of payments (presence of overpayment or debt for gas supplied);
- find out the current tariff for natural gas;
- pay for gas consumed;
- download and print the invoice for the last month;
- view detailed analytical information about own gas consumption and payment for it.
Registration and login
Register on the portal 104.ua can only be the consumer who has his own personal account with a gas company and has made at least 1 payment on it. Before registering, it is recommended that you immediately prepare the following data:
- account number;
- the amount of the last payment for gas;
- e-mail address;
- telephone number.
https://104.ua/ru/ - choice of registration or entrance to your personal account
The email address must be real, it will be used to confirm registration. He will also serve as a login from your personal account 104.ua.
You can perform registration actions from any device with Internet access. On the site 104.ua you need to find the "Registration" button. In the process of creating a personal account, the system will offer to agree to the processing of personal data. Be sure to confirm your consent, otherwise the registration process will be interrupted.
https://104.ua/ru/register - registration of a personal account 104.ua
Next, you need to enter the personal account number and the amount of the last payment. The easiest way to get this information from the gas bill. Here is a personal account, consisting of 10 digits, and the amount of payment. It must be indicated exactly, with copecks, but without taking into account the commission, if any. Information must be entered carefully, if at least one digit is incorrectly dialed, registration will be canceled.
Then from the list of gas companies you need to choose your supplier. If the necessary organization cannot be found, it means that it has not joined the 104.ua portal, which means it is impossible to work with it through your personal account.
If all the fields were filled in correctly, the system will display a message stating that an email has been sent to the specified email address to confirm registration. A few minutes are usually enough to deliver a letter. If the message does not arrive for a long time, you need to check the Spam folder: sometimes such correspondence gets there.
Enter your data
Before you agree to send an e-mail for confirmation, you need to check once again the correctness of the entered e-mail box. At this stage, it is not too late to correct the error if it is detected. After receiving the letter, you need to click on the link indicated in it. Next, a message appears that a new letter has been sent to the user - with a username and password. This means that the registration procedure has been completed successfully.
After completing registration, the user receives a personal account 104.ua and can evaluate all its advantages. To enter the account you need to click on the appropriate button on the site 104.ua. In the authorization form, you must enter the login (email) and password. There is also the opportunity to change the password and restore it and login in case of data loss.
https://104.ua/ru/cabinet - entrance to your personal account 104.ua
To change the password, click on the appropriate link. A form will open to fill out. Here you must enter the username, old password and two new times. It will also be prompted with password requirements.
It is recommended to change the password already at the first login to the account. The character set sent by the system is very difficult to remember. The user can choose a more convenient password that can be remembered. It is advisable to change the code set for security reasons. The automatically assigned password is sent by mail in unprotected mode, and the change occurs through secure channels.
Subscribers who use gas appliances have the opportunity to create a personal account of the user and use it to transmit gas meter readings and pay bills.
In order to monitor the status of the account, make testimony, print receipts, subscribers need to register on the site 104.ua. There are two links on the main page in the upper left corner "Реєстрація" and "Go away", they are also duplicated in the lower right corner.
The registration procedure consists of the following steps:
- Choose the item "Registration"
- Accept the terms of the agreement
- Enter your personal data:
- account number
- amount of the last payment
- phone number, e-mail
- choose your gas company
After registration, a letter will be sent to the indicated mailbox to confirm registration. After clicking on the link, you will receive an email with the data to enter your account.
How to enter your personal account 104.ua
In order to enter your personal account click on the button "Entrance into the special room".
Your e-mail address is used as a login, and a password will be generated automatically. In the future, the password can be changed to your own. To change the password, click on the same page "Password".
In the user’s account 104 ua, information is available about your gas payments, transmitted readings, tariff and current status of the account. If the amount is negative, it means that the subscriber has a debt, if positive, it means overpayment.
When to transfer gas meter readings
The gas meter must be entered from 1 to 5 of the new month. To do this in the field "Transmission of factual evidence of the student" indicate the amount of gas consumed. 5 digits are entered from the black field of the counter. If there are zeros ahead, you can not write them, i.e. if you have 00256 on the counter, then just write 256. You do not need to enter the numbers from the red field.
The entered data will be displayed in 1-2 hours and after that the amount payable will appear. You can pay for gas online through the services EasyPay, Portmone, IPay.
Payment made via the Internet is credited to the account from 1 hour to 3 days.
A subscriber can download a receipt for payment for the previous month from his personal account. New receipts are available after the 10th.
The personal account of the site (104 ua) allows you to transmit the readings of the gas meter yourself, without leaving your home. Each citizen can use his personal account to pay for gas consumed.
- Through personal account 104 ua.
- By phone.
- By email.
- Call the subscriber section at the place of residence.
Citizens must pass the meter readings on a monthly basis and record the readings on the first day. In a personal account, customers can pay for services at any time of the day.
Individuals who are consumers of natural gas for household needs, in whose name a personal account is opened with such suppliers of natural gas, can register and use their personal dashboards in test mode. Vinnitsagaz Volyngaz Sales Sales Sales Dnepropetrovskgaz Zhitomirgaz Zakarpatgaz Sales Sales Sales Zaporozhgaz Ivano-Frankovskgaz Kievoblgaz Sales Sales Sales Lvovgaz Nikolaevgaz Rovnogaz Sales Sales Sales SumyGas Harkovgaz Hmelnitskgaz Sales Sales Sales Chernigovgaz Chernovtsygaz Sales. Registration on the site will allow you to transmit meter readings and pay for the consumed natural gas online from your Personal Account.
Registration in the system 104
Before taking advantage of your personal account, you must register in the system using the email address below:
Https://104.ua/ru/register.
Registration can only be carried out by individuals who will use natural gas for consumer needs. Also, private entrepreneurs can be registered in the system. A personal account must be opened for each client.
You will get access to your personal account, in particular, you can keep an eye on the current gas price, history of payments and meter readings. Therefore, registration will be difficult. We advise you to register from the 6th to the 25th. To register you will need to specify.
Name of the company - gas supplier personal account number and amount of the last payment for gas. Read more about the registration procedure below. Map on the home page 104. You can register and use the cabinet. If you do not have the opportunity to enter the office from a PC, then you can enter the office from a modern mobile device with such software.
In your personal account you can view the status of the account, the current tariff and balance around the clock. Available history of payments and operations that were made in the system, meter readings.
During the registration process, the client must specify the following data:
- The name of the organization that supplies you with gas.
- Account number.
- The amount of the last payment for gas. The client can learn this information from the receipt for the last month. You can also call the contact center.
- Contact number.
- Business address .
Citizens should be aware that only one personal account can be registered per email.
It is advisable to use the latest browser versions. When using other software, the correct operation of the site and services is not guaranteed. To do this, open the main page of the site using one of the above browsers and click on the REGISTRATION button next to the map.
A prompt will appear on the screen - a list of information that will be needed during the registration process.
- Your personal account number.
- The amount of the last payment for gas.
- Contact details - phone number and valid email address.
- Google Chrome
- Internet Explorer
- Opera
- Mozilla Firefox
- Safari
After you specify the above data, the system will offer you to agree to the terms of the contract. These measures are necessary in order to protect your account.
Account Cancellation
You can refuse, but registration in this case will be terminated. It is important to correctly enter the personal account number and the amount of the last payment. If they do not exactly match the data contained in the accounting system of the gas economy, then the system will not be able to identify you.
Figure 4 Form to fill out. You can find out the personal account number from the application for joining the contract, the current gas bill or in the contact center of the gas company. The amount should be indicated in the last payment document that you have already paid.
The amount should be indicated exactly to cents. Moreover, the commission should not be entered.
There are times when the system reports that the personal account number is already registered. In this case, you should contact the contact center, and they will tell you the way out of this situation.
Select your natural gas supplier from the list. If the supplier is not in the list, this means that the payment system of such a supplier is not connected to the service 104, and therefore, registration is not possible. Provide a contact phone number and a valid email address.
For registration, it is allowed to use only those email addresses that, except for the dog, contain exclusively Latin letters, numbers, dots, hyphens and underscores _. Other characters in the address are not allowed. We do not recommend using Russian postal services for registration.
- After that, the system should check the email address. Basically, a client receives a confirmation email of registration within a few minutes.
- If you made a mistake when entering the email address, there is a button during registration, called "
Subscribers who use gas appliances have the opportunity to create a user account and use it to transmit gas meter readings and pay bills.
Recheck and click Continue. For more information, check out our Registration FAQ. Links to them and this instruction are under the Continue button. The system will check the completeness and tell you which fields are not filled - a corresponding message will appear at the top, and blank fields will be highlighted in orange. The system will also verify the correctness of the data. If necessary, if the system reports that it was impossible to identify you, correct the data and click Continue again.
If there are even minor errors or extra characters, the system cannot identify you. Therefore, check the number of your personal account. The amount must be accurate - up to cents. This should be the amount of payment specifically for gas - excluding commissions of banks or payment systems. It is possible that the data on the last payment has not yet been entered into your personal account. Therefore, if you are sure of the correctness of the amount indicated by you, and the system still reports a discrepancy, try to indicate the amount from the previous payment.
In order to monitor the status of the account, make testimony, print receipts, subscribers need to register on the site 104.ua
The registration procedure consists of the following steps:
1. Accept the terms of the agreement
2. Enter your personal data:
Account number
- amount of the last payment
- phone number, e-mail
- choose your gas company
The system did not identify the consumer. If you were unable to find the current personal account number or the system reported that the number was already registered in the system, call the contact center for consumers in your region. Perhaps the operator will be able to identify you over the telephone and you will be prompted with the information necessary for registration or access. Otherwise, the operator will inform what further actions should be.
A personal account has been registered previously. To resend the letter with a verification link to the same address - click Retry. Problems with activating the link can arise either due to the settings of the mail service or the mail client, or due to the fact that such a link has already been used by someone before you. Therefore, if after trying to activate the link you see a message that the code is not valid, the link may be damaged. Try to reset your password using another email client.
After registration, a letter will be sent to the indicated mailbox to confirm registration. After clicking on the link, you will receive an email with the data to enter your account. Your e-mail address is used as a login, and a password will be generated automatically. In the future, the password can be changed to your own.
In the user’s account 104 ua, information is available about your gas payments, transmitted readings, tariff and current status of the account. If the amount is negative, it means that the subscriber has a debt, if positive, it means overpayment.
Please also note that not all browsers support the technologies we use and correctly reproduce information. To avoid registration problems, please use their recommended browsers. Message about sending an email with username and password.
If there is no letter, look in the junk mail. The button to enter the office on the main page of the site 104. Go to the main page of the site site and click on the blue LOGIN button next to the map. In the authorization form, enter the login and password specified in the email message about the successful completion of registration.
The gas meter readings are transmitted from 1 to 5 of the new month. After entering the data, the amount payable will be shown. A subscriber can download a receipt for payment for the previous month from his personal account. New receipts are available after the 10th.
The cabinet for gas consumers 104 ua works in test mode and is sometimes unavailable. This is especially felt on the 1st of the new month, when users massively transmit meter readings. Therefore, it is better to transmit the testimony in the evening or on the 2nd, 3rd day.
Authorization to enter the office. On the same page you can change the password. In this case, you must specify your username, current password and enter the new password twice. We recommend changing the password at the first authorization. Firstly, it will be easier for you to remember your password, and secondly, it should be done for security reasons. By mail, your password comes in clear text, while the site provides a secure exchange of data.
In case of problems with authorization, if you enter the correct username and password, and the system reports that the password is incorrect, clear the cache in your browser. How to do this should be indicated in the help or instructions for using your browser. Also, this information can be on the official website of the browser developer.