How to pay utility bills through a Sberbank terminal. How to pay utilities through the terminal
06
July
2013
This article will give an example of payment for housing and communal services through Sberbank terminals. This description is for guidance only and does not claim to be a complete match, as payment acceptance scenarios may vary in different regions of Russia.
To pay utility bills by card:
1) Insert the card into the receiving window of the payment terminal, enter the PIN code and click the NEXT button.
2) The MAIN MENU appears - select PAYMENTS IN OUR REGION.
3) The PAYMENT GROUP window will appear. To quickly select the payee, select SEARCH. Then click SEARCH BY NAME
4) Using the keyboard, partially or fully enter the name of the organization, for example, HOA. Press ENTER.
5) Use the up and down arrows to select the organization you want.
Click CONTINUE.
6) When a window appears:
Bring the payment document to the barcode scanner and scan (a sound signal indicates that the scan is completed).
If there is no barcode on the receipt, go to step 10.
7) When requesting meter readings, enter the readings and press the CONTINUE button. If there is no counter, press CONTINUE.
8) The DETAILS window will appear. Checking the data. If you have one receipt, click PAY. If several - click ADD TO CART to select the next payee. Repeat from step 3.
After collecting all payments, click PAY ALL.
9) Payment completed successfully. It remains only to log out. Press the NO button. Take your card and a receipt confirming the operation. Save it.
10) If there is no barcode on the receipt, enter the payment details using the keyboard in the appropriate columns.
Repeat steps 7 through 9 to pay for all receipts without a barcode.
11) You can also search for the organization by barcode on the receipt, if available. To do this, select the MAIN MENU → PAYMENTS IN OUR REGION → PAYMENTS BY BAR CODE.
Repeat from step 5.
12) For a list of all payees, click on the ALL PAYMENTS button in the PAYMENT GROUP window, then select MUNICIPAL SERVICES.
Expert judgment
good afternoon.
I use online payment. Now a problem has arisen: since February, the payment details for the payment of HOAs (Cherepovets, Vologda Region) have not been formed without filling in the CPM field. No one can indicate which number should be entered. Because of this innovation, I can’t pay.
Andrei, to pay for HOA services, a personal account, a payment period, meter readings (meter values) are usually required. With rare exceptions, they may sometimes require a name, address. KBK for payment in the HOA is not needed. KBC is used only for payments to the budget (taxes, taxes, fines, etc.).
Apparently, in this scenario, payment for services was made by changing. In any case, if when paying in the HOA it is required to indicate the BCC, then this is absurd. I recommend 1) not to make such a payment, as this is obviously incorrect.
2) use an alternative payment method (Sberbank-Online, self-service devices, in the end, you can always pay through a bank teller).
3) If possible, inform bank employees about this problem (for quick fix).
If you had connected an auto payment for HOA services, then I would have disabled it until the situation with KBK is corrected. And then I would connect it again.
Thanks.
I have read the purpose and use of the BSC.
According to claim 3, he informed the bank employees over the free line telephone, they said thanks. But so far nothing has been fixed.
Have to go to the cashier :(
A lot of things, but I think that in practice it will be easier. :-):
Hello! I have the opportunity to pay for the Internet simply by entering the account number from the payment terminal (at Svyaztelecom). Is it possible to transfer change from housing and communal services payments there in the same way?
Ivan, those payment terminals and payment scenarios that I met just suggest the possibility of crediting an unallocated change from a cash payment to another supplier. For example, send change to your Internet provider or cell phone.
So you can, next time try.
I wanted to pay for housing and communal services through the Sberbank terminal, but I had to return home. The inscription on the screen warned that in connection with the new payment rules, each receipt is paid separately i.e. summarizing payments by clicking the “add” button is no longer possible. Why add people a headache? Or is this a way to get people to take plastic cards?
Today, making payments through terminal systems is very convenient and, although not like the Internet, but practical - payment is free of charge, there is the possibility to pay for many different services, and the transfer speed can only please. Instructions for paying utility bills through the terminal of Sberbank and paying for other services will tell you about the rules for making a number of payments.
To accomplish this task, you also need to follow the points that the instruction for paying taxes through the Sberbank terminal contains:
- Insert a card into an ATM and enter a PIN code.
- In the terminal menu, select “Payments”.
- Next, you need to click on the desired type of payment - "Tax".
- Specify the necessary UFNS.
Note: Federal Tax Service - the same organization (in this case, the recipient), which transfers funds from the payer.
An identifier (this provides for payment of payments through the terminal of Sberbank of Russia) of 15 digits, most often it is located in the document confirming the need to make a payment of a certain size.
In addition, such an identifier can be read in automatic mode - you need to bring a special code to the device.
After checking the data, pay for the procedure and wait for the receipt.
Thus, payments are made through the Sberbank terminal rather quickly, without unnecessary troubles or expectations in a long queue to the cashier of those wishing to make payments. This procedure does not require such a measure as registering a payment terminal at work.
Patent payment
Instructions for payment of a patent through the terminal of Sberbank:
- After entering the system (again in the main menu), select the item that provides for the payment of other payments in your region.
- The function of paying taxes, duties and fines.
- Next, go to the Federal Tax Service (Federal Tax Service).
- "Payment of patents."
- Enter all the data necessary in this case - phone number, IFTS number, by which payment for the receipt is made through the Sberbank terminal, OKTMO code, and so on.
- Find the item (at the very bottom) that is needed to refuse further submission of documents;
- Enter the required amount.
- The change will go to the mobile phone you specified earlier.
Now we’ll analyze how to pay to the Sberbank card through the terminal — that is, to make a transfer (in cash) of funds to your account. You need to do the following:
- Select the item marked “Payments and Transfers”.
- Enter the number of the card that will accept the transfer of funds. Note: payment to a Sberbank card through the terminal also allows you to transfer money to other accounts.
- Enter the required number of notes into the bill acceptor.
- Confirm the transfer by clicking on the corresponding function.
Knowing how to pay on Sberbank card through the terminal in cash, you can easily replenish your account.
How to use Qiwi terminals, read. Many terminals accept payment not only in cash, but also with payment cards. What cards can be used, see.
Solution of problems
How to recover a check about payment through the Sberbank terminal in case of loss? Very simple! It is enough to make an appeal to the senior operator of Sberbank, who is obliged to restore all the necessary documents.
You should also contact if the Sberbank terminal has taken cash and payment has not passed - employees usually try to consider all requests from dissatisfied customers.
This step-by-step instruction on payment: how to pay through the terminal of Sberbank will help you if you need to pay for various services. Payment through other terminals is carried out in a similar way and has only minor distinguishing features, which will be discussed in this section.
More recently, the process of payment for housing and communal services required a queue and took a lot of time. But modern technology does not stand still. For the convenience of users, Sberbank - the largest bank in the country uses special services that allow you to quickly pay for any product or service. Every person who is not even a client of the bank can take advantage of the quick payment of utility bills through Sberbank.
Through terminal
Self-service terminals make it possible to make various payment transactions, including paying. Payment for services through an ATM or Sberbank terminal is carried out both using a card and in cash. Finding a terminal is easy - on the official website of the bank there is information about their location.
Instructions for making payments for utilities through a terminal or ATM of Sberbank depend on the method of payment - in cash or by card.
Card payment
This method is available only to the client of the bank and is a sequence of the following actions:
- Insert the card into the device and enter the password.
- Click on the “Payments and Transfers” or “Payment for Services” tab.
- Choose the group “Utility payments” or “Payment of housing and communal services”.
- Decide whether to enter data manually or using a barcode. When choosing the second method, all receipt data is entered automatically.
- If the first input method is selected, select the payee.
- Then the payer code is entered from the receipt.
- After entering the code, the payment period is entered: month and year.
- The device will request meter readings. If you intend to enter them, click “Yes”, if “No” is refused.
- Then the device will provide the opportunity to enter the amount of interest. If it is missing, select "No" and click "Next."
- The payment amount that is already in the bank’s system will automatically appear on the screen.
- After clicking the “Continue” button, all entered data will be displayed on the screen, which should be carefully checked. If a data error is detected, use the "Fix" button.
- Click the "Pay" button and wait for the receipt of the check.
If the operation is successful, the indicated amount will be withdrawn from your card, and SMS notification will be sent to the phone about the debit.
Cash payment
The procedure for paying a receipt “for communal services” in cash is slightly different:
The following paragraphs are similar to paragraphs 6 - 11 of the previous instruction. Further, the system will offer to deposit money into the bill acceptor. Since delivery of change is not foreseen, the user will be asked to transfer the balance to the phone or charity account. After depositing funds, the machine will issue checks for payment and delivery.
ATTENTION! The money arrives at the supplier’s account within 3 days, but most often it comes the next day after payment.
There are situations when the funds do not reach the recipient. Then you need to check the details entered and seek help from the bank.
Be sure to keep the received receipts for housing and communal services. Their presence will prove the fact of payment in case of not crediting funds to the supplier’s account.
Through the Sberbank-online application
You can pay for utilities without leaving your home using the Sberbank-online application. To do this, you must have a bank card, Internet access, and also activate the Mobile Bank sms-informing service.
The payment procedure is as follows:
After confirming the payment, a receipt will appear on the screen, which must be saved and, if possible, printed.
The status of the transfer can be checked in the "Payment History" section. If the operation fails for some reason, the money will be returned to the payer's account. The application has the ability to save the regular payment data in the "Template".
In addition to payment via the Internet, you can pay receipts for utilities from the card by connecting the option “Auto payment of housing and communal services” from Sberbank.
Auto Payment Service
The free service “Housing and Utilities Payments” from Sberbank is aimed at a regular and timely rent. You can activate the service:
- in the application “Sberbank - online” in the item “My auto payments”;
- using self-service terminals, going to the section "Payments and transfers", then "My payments", then "Auto payments";
- in any branch of the bank.
Before connecting the service, customers want to know how auto payment works. The Bank informs the client per day by sending SMS about the upcoming write-off of funds. At the appointed time, the amount for gas, electricity and other utilities is debited from the customer’s card. Auto payment can be made on the invoice (for example, payment for light or water supply depends on individual consumption) or be fixed.
There are several ways to disable the "auto payment for housing and communal services" service:
- through Sberbank - online in the appropriate tab. If you have several auto payments, choose the one you want to refuse;
- by sending SMS. To the number 900, you must send the message "Auto-payment";
- through the self-service device. In the item "Information and Service" or "Mobile Bank" we look for the tab "Auto Payment", select "Disable";
- by calling the Sberbank hotline. To do this, call 8-800-555-55-50, ask the operator to disable the service and provide the required information about yourself;
- through the bank branch. Any specialist and consultant will help disable this service.
This method does not require constant data entry and tracking of the payment date. The bank itself will remind the payment term and write off the required amount.
Payment at a bank branch
If you have problems with payments via the Internet or a terminal, then you can pay for utilities at a bank branch. You can do this through the cash desk of the bank in cash or by debiting funds from the account. To make a payment, you must have a receipt with information about the payer and details of the recipient. Proximity to home and the possibility of consultation gives a significant competitive advantage to the bank in the provision of services for receiving payments for housing services. This method requires waiting in line and provides a commission.
In order not to wait in line, the client has the opportunity to contact any office consultant who will help pay for payments through a terminal or mobile phone with the application installed on it.
Payment of utility bills using various Sberbank services has become a convenient and quick procedure. Each consumer can choose for himself the best payment method, taking into account their capabilities and the availability of free time. An extensive network of branches and many self-service devices create comfort for users of public utilities.
A plastic card is used to pay for a large number of services, and is a convenient product for Sberbank customers. Using the card of this financial institution, you can make a payment in any field. The most common are utilities, since literally every person makes such a fee. Therefore, it will not be superfluous to know how to pay utilities through the Sberbank terminal with a card.
Is it possible to pay for utilities using the terminal of Sberbank?
Payments in the field of utilities are inextricably linked with the life of every Russian. And they must be produced monthly, without delay. However, it is not always possible to stand long lines, spend a lot of time filling out documents and receipts. Therefore, making an important payment becomes an unpleasant task.
Sberbank users are given the opportunity to make a payment for housing and communal services through the terminals of the financial institution. Such manipulation is quick and does not take a long period of time. A positive moment when performing actions through self-service devices is the fact that a commission for the services provided is deducted in a much smaller amount than when using the cash desk of a financial institution. Such an operation can be performed at any time of the day, unlike the Sberbank branch.
How to find the terminal of Sberbank?
Finding the terminal closest to the payer's home is quite simple. The user should go to the official page of the main financial institution of the Russian Federation and in the section of branches and ATMs find the address of the self-service device that is closest to the person’s place of residence.
In the search bar of ATMs or terminals, the client needs to indicate the parameters of interest to him, these can be metro stations, necessary streets, avenues. There are also 24-hour terminals. If the card holder needs just this, in the search you need to enter such a parameter. And then the system will give out only those devices in which the user is interested.
ATMs and terminals of this financial institution are located in such areas of the city and in places where it will be convenient for anyone to get to. Those are metro stations, bus stop places.
Step-by-step instructions for paying utility bills
If a person has information on payment for services in the field of housing and communal services, knows the procedure for performing actions at a terminal or ATM, the whole procedure will take several minutes. When a user wants to make a payment for an apartment, the system almost automatically issues the amount necessary for depositing to the bank. Therefore, even if a person does not have accurate information about how much money needs to be paid, a smart machine will help him in this.
How to pay for housing and communal services through a Sberbank terminal with a card?
In order for the housing and communal services payment to be made through the terminal, you should follow these steps:
- Insert the plastic drive into a special area in the ATM and enter the secret pin code. If the password was entered incorrectly, or another user error was made, press the cancel key and restart the operation.
- The main menu will open before the user, and from the list you will need to select the section of transfers and payments. And then a subparagraph called "utility bills" and the city of residence.
- The next step is the choice of the organization to which the money will be transferred. Her search is carried out thanks to a barcode or identification number.
- Indicate the personal data of the person performing the financial procedure, address and continue working with the terminal.
- Enter the time period for which you need to pay. Usually the year and month are indicated. Indicate or adjust the amount proposed by the system for payment and agree to the withdrawal of interest.
- The information that is presented for payment will be displayed on the monitor, the user should make sure that the data entered is correct. In case of an error - eliminate it and continue working with the device.
In the next window, the size of the amount that will be paid for the services will appear. A banking institution will withdraw the necessary amount of finance from the card, taking into account the interest, and inform that the operation was successful.
After completion of work, the client picks up a plastic card.
In cash
The procedure using cash practically does not differ from the method of payment by plastic card. This option consists of the following steps:
- In the terminal, in the main menu, click on the payments item.
- Choose the type of service you need to pay.
- Indicate the city of residence and the organization on whose balance funds will be received.
- Enter a personal account and the amount submitted for payment.
- Send a certain amount of money to the bill acceptor.
- Confirm action.
Commission - what percentage is charged?
The commission for the services provided depends on the payment option chosen by the client. If the user pays in cash, interest is charged at 1.5 percent. The minimum amount of the total amount should be ten rubles, and the maximum - two thousand rubles. And if a person uses card payment, the commission will be slightly less, 1 percent. And there is no minimum size - it is 0 rubles, and the maximum is 1000 rubles.
Payment crediting time
In time, money is transferred to the balance of the right organization within a few minutes. But sometimes this period of time can be delayed up to three days. Time is counted from the moment when the money has already been debited from the balance of the plastic card, or payment is made through the terminal.
If a payment for housing services needs to be made using several personal accounts, the use of the terminal will be optimal. This method allows you to save each of the virtual receipts in the basket without paying while the client enters the details of another account. This option allows you to pay in one payment at the end. This is a saving of time and finance.
On the rent, the client should not have problems, since all the steps displayed on the screen are clearly traced. In case of problematic situations, you can contact a representative of the Sberbank branch, or call the contact number and contact a bank representative who will help resolve the situation.
Security measures for payment of housing and communal services through the terminal
Recently, fraudulent activities related to procedures through the use of a terminal or ATM have been widespread. Therefore, customers are advised to follow simple rules so that the money remains unscathed and goes strictly for its intended purpose.
When entering the card password, you should protect the keyboard from other persons so that they cannot see the entered numbers. If a foreign object is seen on the keys, do not use this device for financial manipulation.
When making payments at an ATM using a card, following the above rules, the user will protect his money from intruders.
Possible errors when making payments
When making a payment through Sberbank, they sometimes make mistakes related to incorrectly entered data.
The following errors are considered the most common mistakes: a person cannot find the desired recipient in the list, or the transfer was made to the wrong organization.
Difficulties in finding the right recipient may arise for the following reasons.
The ability to pay utility bills, monthly loan payments, etc. through ATMs or online services has become a lifesaver for many bank customers. With the help of such services you don’t have to stand in lines, as payment does not depend on the actions of a bank employee, everything happens instantly and automatically.
The article will discuss exactly how to pay utility bills through an Sberbank ATM. Read on for tips and detailed instructions.
Terminal features
Most users of plastic cards are familiar with the bank's terminals only in the context of cash withdrawals or, conversely, replenishment of the card or account balance. And only a small proportion of users of the service pays for utilities through an ATM. Without departing from the device, you can transfer money to all monthly accounts in just a couple of minutes. To do this, you just need to enter the data and indicate the amount.
This feature is convenient in that the client can set up a template for payment so as not to enter data again every month.
Now we will figure out how to pay utility bills in the terminal.
How to pay for housing and communal services through the terminal of Sberbank: step-by-step instruction
First, decide how you want to pay utility bills - cash or a plastic card. We will understand the procedure for each case.
Payment by cash:
- step by step you will be asked to enter a personal account with a receipt, payment period, payment amount (optionally you can add a meter reading);
- in the final window you will be shown all the details entered. Check them for errors (you can change the data by the button "Fix");
- if everything is entered correctly, then click "Proceed";
- after that, enter the money into the receiver (remember that the device does not give change in cash, however, you can transfer the change to your phone account or to your card);
- after the operation you will receive one check for the payment of services, and a second check for the transfer of change.
Although the description looks great, any user will master it in 2 to 3 times using this service. When you begin to understand the service, you can create a personal account and save in it the data of all suppliers of housing and communal services. This will save time on subsequent payments.
When you pay through an ATM, you have problems, but there is no way to look at this instruction? Then feel free to contact on all issues and for help to the employees of Sberbank, which are present in almost every branch.