Raiffeisen entrance by card number. Login to your personal account by login and password
it gets easier
Quick access to products and operations
Hide balance
Transfers by phone number
Payment for housing and communal services and other services without commission
Notifications about fines, taxes and special offers
Opportunities with which much
it gets easier
Free transfers from debit cards of other banks
All credit card information
Partial and full repayment of loans
Confirmed templates and auto payments for frequent transactions
Hide balance
Payments and transfers
- between accounts and cards online
- by card number to cards of other banks
- from cards of other banks to your Raiffeisenbank card - free
- between Raiffeisenbank clients by phone number and email address
- from their foreign currency accounts to foreign currency accounts in banks on the territory of the Russian Federation and abroad
- partial early and full repayment of loans
- templates allow you to make payments in one click
- auto payment is flexible and will make the transfer on time
Payment without commission
- mobile communications, housing and communal services, internet, television and other services
- parking fines and other traffic charges
- taxes, state duties and fees
- transport cards "Troika" and "Strelka"
Deposits and investments
- opening of deposits in Russian rubles and US dollars
- replenishment and partial withdrawal of deposits
- purchase of mutual funds
Access for holders of additional cards
You can provide access to the online bank to holders of additional cards, including those who are not the bank's customers. Access can be obtained directly from Raiffeisen Online.
Convenient and useful settings
- setting card limits
- notification to the bank about a trip abroad
- setting displaying / hiding the general balance for all products
- favorites bar for displaying the most important information and quick access to the necessary operations
For individual entrepreneurs
- ruble transfers
- payments to the RF budget
- statement and information on account balance
- money transfers from an individual entrepreneur's account to an individual's account
- display of debit cards issued to current account on your name
- saving and sending account details
You can connect in one of the simple ways:
To connect, you need a passport and a code word
Through the bank information center: 8 800 700-91-00
Limits, Tariffs and Conditions for Conducting Transactions in Internet Banking
- Transfer from card to card
- Payment for services
- Ruble transfers
- Currency exchange
- Foreign exchange transfers
- Contributions
Transfer from card to card
Rates
Between Raiffeisenbank cards:
- from a debit card - no commission;
To cards of other banks:
- from a debit card - 1.5% of the transfer amount (at least 50 rubles of the Russian Federation or 1.5 US dollars / euros);
- from a credit card - 3% of the transfer amount + 300 rubles.
From cards of other banks to Raiffeisenbank cards:
- in the online bank, the operation is free, but a commission may be charged by the bank that issued the debit card.
Limits
Transfers within Raiffeisenbank:
- the maximum number of transfers per day is 10;
- the total maximum amount per day / month is 150,000 / 1,500,000 rubles.
The limit for this operation is included in the cash withdrawal limit in accordance with your tariff plan.
Transfers from cards of other banks:
- the maximum amount of one transfer is 150,000 rubles;
- the total maximum amount per day / week / month - 300,000 / 500,000 / 600,000 rubles.
Transfers to cards of other banks:
- the minimum amount is 50 rubles.
Please note: other banks may impose additional restrictions on their cards. For information on the limits and terms of debiting funds from the card account of another bank, please, check with the issuing bank of the debiting card.
Payment for services
Rates
No commission.
Limits
Amount limits:
- the maximum amount of one operation is 15,000 rubles;
- the total maximum amount per day / month is 30,000 / 40,000 rubles.
Ruble transfers
Rates
Between your accounts and other clients of the bank - no commission.
For private clients - 0.75% of the transfer amount (minimum 50, maximum 1,000 rubles).
For salary clients - 0.5% of the transfer amount (minimum 25, maximum 500 rubles).
Limits
10,000,000 rubles per day - to individuals.
Currency exchange
Rates
No commission.
Limits
No more than 100,000 USD (or equivalent) for a currency conversion operation.
Foreign exchange transfers
Rates
Transfers within Raiffeisenbank - no commission.
Transfers to other banks:
- for private clients - 1% of the transfer amount (minimum 30, maximum 200 USD / EUR);
- for salary clients - 0.5% of the transfer amount (minimum 15, maximum 150 USD / EUR);
- transfers in euros to banks of the Raiffeisen group - 0.8% of the transfer amount (minimum 24, maximum 160 USD / EUR).
Limits
- Residents of the Russian Federation to their own account in another bank - no more than 100,000 USD (or equivalent) per day.
- Residents of the Russian Federation to someone else's account abroad (residents of the Russian Federation) - no more than 5,000 USD (or equivalent) per day.
- Residents of the Russian Federation to someone else's account abroad (non-resident of the Russian Federation) - no more than 100,000 USD (or equivalent) per day.
- Non-residents of the Russian Federation - no more than 100,000 USD (or equivalent) per transaction.
Contributions
Rates
Opening and replenishment, as well as partial withdrawal of funds up to the amount of the minimum balance - no commission.
Limits
You can close a deposit ahead of schedule only at a bank branch.
Do not share your login information with anyone
Do not show one-time passwords from SMS to anyone
Use complex passwords
Raiffeisen-Online is a reliable internet bank and mobile app... To protect them, we use modern technologies that meet the highest service standards accepted in world practice. However, a lot depends on the actions of the users themselves.
Please pay attention to several important rules for working with online banking. Compliance with them will help you keep your personal data and money in your accounts safe.
Test and improve your security knowledge with help to avoid scammers.
Precautions
Data privacy
- Do not share your data for logging into the Internet bank (login, password, one-time passwords from SMS) to anyone, including relatives, colleagues or those who appear to be bank employees.
- Set up your mobile phone screen lock and hide the display of SMS content on the locked phone screen. Set a password on the SIM card.
- Do not install third-party software (eg Team viewer) at the request of those who claim to be bank employees.
- Use complex passwords consisting of letters, numbers, and special characters that you can remember without writing down anywhere.
- Remember that Raiffeisenbank does not send emails, SMS or other messages asking for payment details. Be vigilant and do not respond to such requests.
One-time passwords and SMS services
- For additional protection of your account, you can enable the option to log in with a one-time SMS password. It will be requested after entering your username and password.
- Only you should use the phone to which you will receive one-time passwords via SMS. Make sure no one else has access to it.
- Remember that the one-time SMS password can only be used by you and only to enter the Internet bank or confirm the payment. It does not serve for anything else and no one can ask you for it.
- Always check the transaction parameters (type, amount, recipient) contained in the confirmation message before entering the transaction confirmation code from SMS.
- If you do not have the “Notifications on Transactions” service, connect it to control all transactions on your cards (Card Settings - “SMS-informing”).
Computer and Internet Banking Settings
- We recommend using a password-protected personal computer with installed anti-virus software to work in Internet Banking. software and operating system security updates. Logging into the system from someone else's computer, as well as from computers in an Internet cafe, is not secure.
- When you enter Raiffeisen-Online, the icon for a secure SSL connection should always be displayed in the lower right corner or in the address bar of your browser, and by double-clicking on it - information that the owner of the website is online ..
- Make sure that your current data, including your phone number and your e-mail address, are indicated in the “Settings” menu in your Internet bank account.
- Always correctly exit Internet Banking using the “Log out” button.
If you have lost your phone or card, which you usually use to confirm transactions, found transactions in the Internet bank that you did not perform, or suspect that your login details (username and password) have become known to third parties, please contact the bank immediately by phone 8 800 700-00-72.
Security tools used in Raiffeisen-Online
A secure SSL connection that ensures the confidentiality of transmitted information.
The ability to confirm transactions with one-time passwords that come in SMS or push messages.
The ability to connect operational SMS notifications about completed transactions and changes in personal data in the system.
IMSI (International Mobile Subscriber Identity) - additional verification of the SIM card when sending SMS messages with passwords. The IMSI is unique to each SIM and is much more difficult to counterfeit than a phone number.
What is an SSL certificate and how to check its authenticity when logging into Internet Banking
Thanks to the SSL (Secure Sockets Layer) protocol, the server is authenticated - a confirmation that you have arrived at the site you wanted and that it is protected. The protocol ensures the transmission of information in an encrypted form so that no one can distort it or gain access to it.
The SSL client program is built into the browser, so users do not need to take any special steps to switch to an SSL connection.
You can check the authenticity of the Raiffeisen-Online server certificate by clicking on the secure connection icon in the form of a closed padlock in the address bar of your browser.
When you click on "Show certificate", you can see its details: by whom it was issued, for how long and the status. If the status of the certificate is different from: "This certificate is OK" or "The certificate is valid", please immediately log out of the Internet banking system and inform the bank about it in any way convenient for you.
For security reasons, the permanent password for logging into Raiffeisen-Online must be changed every 365 days. When creating a new one, remember that a strong password is a password that is easy for you to remember, but difficult for anyone else to guess.
Primary requirements:
- The password must be at least 6 characters long, maximum 30 characters (the longer the better).
- It is better if the password combines uppercase and lowercase letters, numbers, special characters (`~! @ # $% ^ & * () - + \u003d ();:" ",.?).
- To make it difficult to guess the password, you should not use frequently used words, names, popular abbreviations, logical sequences.
- The password should not contain a sequence of characters: repeated (for example, "access" - the same characters follow each other twice) or obvious (qwerty, asdfghjkl, erdfcv, etc.).
- The password should be convenient so that you can remember it well, without writing it down anywhere, and quickly type it.
A couple of tricks for creating complex but memorable passwords:
- Use numbers or special characters instead of individual letters and / or spaces. For example, " [email protected]"Or" 3Doggiesareloud "!
- Create an abbreviation from the initial letters of words that make up a sentence that you can easily remember. For example, Tpftssivhtc from the initial letters of the words in the sentence "This password for the security system is very hard to crack".
- If you need more than one password, you can choose a stable sentence and make one password from the first letters of the words of this sentence, the second password from the second letters in words, and so on. For example, RVDico9M ("Russian Victory Day is celebrated on 9th May").
- In the process of creating a password, you may deliberately make spelling mistakes to complicate the lexicological analysis of such words.
Security measures when using a shared computer
- When asked by the browser to use auto-completion of form fields when entering Raiffeisen-Online (username and password), refuse this function.
- If the autocomplete feature is already activated, you can disable it manually in your browser settings.
I forgot my login or password from Raiffeisen-Online. What to do?
If you have a Raiffeisenbank debit or credit card, you can restore your access to Internet Banking yourself directly on our website.
It's very simple:
- Go to the page.
- Fill in the fields with your card details (number and expiration date - on the front of the card, CVC / CVV code - on the back under the magnetic tape.
- Follow the instructions on the screen.
To exclude the actions of fraudsters, during the recovery process, we will send SMS messages to your mobile phone with a confirmation code and a temporary password.
If you do not have a Raiffeisenbank card, please contact ours (voice menu item 3). To restore access, you will need your passport data and the code word you specified when concluding an agreement with the bank.
Also, you can always restore access at any ATM or branch of our network.
I want to use one-time passwords to confirm transactions. How to activate this service?
A wise decision! By confirming your payments and transfers in the Internet Bank in this way, you get additional protection from cyber fraudsters.
There are two ways to get passwords: via SMS or Push.
Service for obtaining one-time passwords by SMS or Push free of charge and not included in the SMS-Bank. To receive one-time passwords, you need to contact a bank branch or activate the service yourself at any Raiffeisenbank ATM (connection memo).
If you have chosen the SMS / Push password delivery method, please make sure that your phone is used only by you and that third parties cannot access it.
How to find out the timing of transactions in Raiffeisen-Online?
You can specify the term of the transfer or payment directly when making an operation in the online bank - in the section "Information about the time of the operation and other conditions".
Note: we can only indicate the exact terms in the part of transactions that are carried out on the side of Raiffeisenbank. For example, when transferring to a Sberbank card, funds from an account with Raiffeisenbank will be debited online, but they can be credited to a Sberbank card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.
I can not carry out the operation: the system displays a SIM card error. What to do?
This usually happens when you change the SIM card. Thus, our security service monitors whether the SIM card has been reissued for criminal purposes (this is a common method of fraud). To confirm the change of the SIM card, please contact the branch or our toll-free telephone line at 8 800 700-00-72.
If you have not changed your SIM card, then contact the bank as soon as possible in any way convenient for you.
I found a card transaction that I disagree with. What to do?
You should inform the bank immediately. Please contact the bank branch or our free telephone line 8 800 700-00-72, 8 800 700-17-17... Together we will check your account status.
After that, you can dispute this operation by filling out a written application at the bank branch. You can also fill out the application form yourself, sign and fax it to +7 495 720-67-56. In this case, please be sure to call Raiffeisenbank's cardholder support service to make sure we have received your application.
Download the form a free telephone line at 8 800 700-00-72
Further to the holder additional. cards will need to contact the bank to obtain a personal username and password for Raiffeisen-Online, as well as to activate the service of confirmation of transactions using one-time passwords (optional). If your additional card holder is already a client of the bank and has access to the online bank, then the additional card will be pulled up automatically.
In the online bank, he can:
- see information about the additional card and other proprietary products when they appear;
- pay for purchases and services, make transfers and other online transactions with this card;
- use information services - cost accounting, statements, etc.
Note: holder add. card gets the opportunity to get your personal online bank... The account holder will not have access to the online bank, accounts and transactions.
After the expiration of the power of attorney, the connection to Raiffeisen-Online will remain, and access to information and operations on the additional card will be automatically disabled. To extend online access to the card, it is enough to issue a power of attorney for a new period.
How to establish a connection between a parent's Raiffeisen-Online and the Raiffeisen-Start app for children? What is it for?
To establish a connection, a parent must send a friend request from their online bank (section Start in the left menu panel) to the child's mobile application, specifying his name and phone number. In their own application, the child can accept or reject the received request. In case of consent, he also has the ability to customize what information from the application he wants to show to the parent.
If the request is accepted, through Raiffeisen-Online, the parent can ask the child for a weekly or monthly spending report, as well as, with the child's permission, to see the lists of his wishes (goals).
In addition, if an additional card is issued in the name of the child, then upon an accepted request, it can be linked to the application. In this case, additional options will appear:
- the child will see the history of all receipts and spending on the card;
- card transactions will be automatically taken into account in the analytics of his expenses and income;
- the child will be able to send parents online requests to replenish the card.
Parents will have the opportunity to:
- know about the balance on the child's card;
- set and promptly change limits on card expenses;
- quickly replenish the card at any time.
Without binding the map in the application, the child will not be able to:
- see how much money is on the card;
- take into account card transactions in the spending diary;
- receive analytics of your expenses and income on the card;
- send replenishment requests.
What is Family Bank and how do I use it?
You can provide access to any of your products to other bank customers. The service allows you to monitor the repayment of the mortgage together, create and manage a common savings account or deposit, as well as keep a joint record of expenses on cards.
- The information layer allows you to view data on the product of another customer without the possibility of performing transactions.
- The operational level also provides for the ability to work with the products of another client, in particular, make payments and transfers.
Access granted does not affect the privacy of other products and data in any way. Each of the clients will use their personal Raiffeisen-Online account, remaining confident that the other can only access what is indicated in the power of attorney.
The trustee can track the transactions made by the authorized person in the section "History of transactions".
To make it easier to navigate, each power of attorney can be given its own name. The number of powers of attorney, as well as proxies, is not limited.
The power of attorney can be revoked at any time. In this case (as well as after the expiration of the power of attorney), information on "joint" products and the ability to perform operations remain only with the owner of the product.
Please note: we can only indicate exact terms in the part of transactions that are carried out on the side of Raiffeisenbank. For example, when transferring to a card of another bank, funds from an account with Raiffeisenbank will be debited online, but they can be credited to the card within 1-3 business days. This is due to the peculiarities of the work of third-party banks, which we cannot influence.
Business representatives are well aware that time is a valuable resource, and in order to save it, they turn to companies that provide remote online services. Raiffeisenbank offers a convenient Raiffeisen Busines Online system that allows an entrepreneur to log into personal Area and resolve financial issues through Raiffeisen at any time.
The Business Online system makes it possible to carry out transactions without regular visits to Raiffeisen branches. Individual entrepreneurs, representatives of small and medium-sized businesses or owners of large corporations can use this service. Raiffeisenbank will select the best online service option for everyone, take into account all needs, requests and wishes, after which the specialists will register a personal account from Raiffeisenbank.
For legal entities Raiffeisenbank has provided two online systems that imply work through a personal account:
- Raiffeisen Busines Online;
- Elbrus Internet by Raiffeisen.
Both programs from Raiffeisenbank offer invaluable benefits for corporate clients and small business owners:
- The ability to make any payments online through your Raiffeisen personal account and create templates for further use.
- Reliable protection of personal data and finances from hacking and fraudsters.
- Integration of the Raiffeisen Online system for business with 1C software or other software.
- The ability to view the entire history of payments in Raiffeisen and receipts to accounts online at any convenient time.
Raiffeisen Busines Online is a system that allows you to track transactions through your mobile phone. The Raiffeisen application is regularly updated, so the user always has access to the implemented functions.
All of the above makes the RBO option of Raiffeisenbank convenient and easy to use. Reviews from satisfied customers confirm that it is really worth connecting.
Raiffeisen Business Online service activation
To use the online service from Raiffeisenbank, it is enough to be its client. After a service contract is concluded in the office, which may imply cash settlement, collection, maintenance salary projects or other business services from Raiffeisenbank, the user will have his registration data - his password and login to enter Raiffeisen Business Online.
The second step to access the online Raiffeisen system is to install the application, which can be downloaded through the AppStore or Google Play. Links are available on the Raiffeisenbank website in the section for small businesses or corporate clients.
Raiffeisen Business Online is a new application designed to gradually replace.
At the current time, the developers of Raiffeisen have introduced a minimum set of basic functions, which will be regularly expanded to make the capabilities of the bank's mobile client system for legal entities practically unlimited.
Sign in to Raiffeisen for Business
To log into Raiffeisen's system, you need to launch the business application on your smartphone and enter your password and login. The same data is used as for working through for business on a computer or laptop.
When using the online business system from Raiffeisen on a stationary PC, go to rbo.raiffeisen.ru. Registration data is entered in the field that opens. Instead of a login when entering your personal account from Raiffeisen, you can specify your email.
Raiffeisenbank warns of possible attempts by fraudsters to hack into your personal account and gain access to. To prevent this, in no case should you respond to suspicious SMS messages with a request to send your personal data. Raiffeisen never makes such mailings.
Password recovery from Raiffeisen Business Online
Logging into your personal account for business customers is also possible if the Raiffeisenbank password is lost. To resume online work, you need to press the appropriate button when entering your Raiffeisen personal account.
Raiffeisenbank provides its clients with advice to protect account information from unauthorized persons. To do this, it is recommended to always close your Raiffeisen account or connect when you finish working with it and exit the mobile application. It's better to memorize your Raiffeisenbank password for online services.
Businessmen working with Raiffeisenbank confirm that the online work application helps them to control the financial aspects of their activities. Raiffeisen's personal account for business instantly provides access to invoices, posted and scheduled payments.
The history of Raiffeisenbank dates back to the 19th century. The bank was registered in Russia in 1996. To date, it has combined its ATM network with ATMs and UniCreditBank. For many years, Raiffeisenbank has been providing its customers with online services of the Personal Account online.raiffeisen.ru, over the years the Internet Bank has been constantly improving and today it is one of the best. The Raiffeisen-Online system has many settings for the convenience of each client.
To enter, you first need to go to the official website www.raiffeisen.ru. In the upper right corner there is "Internet Bank", when you click, a new page with increased security opens, in the center there are empty fields Login and Password, you must enter them and click "Login".
Internet bank login button
Once logged in, you have full control over your money, all possible payments and transfers. All this remotely and at any time convenient for you. Raiffeisenbank's personal account is very functional and very easy to use.
When you enter, you see a page with the widgets you need, you can drag them, swap them, add new ones and disable those you are not interested in. There are also many sections: cards, accounts, goals, deposits, loans, PIFs, transaction history, templates, favorites, payments, transfers, replenishment and online currency exchange, see the sample below:
Sample personal account
Registration of a personal account at Raiffeisenbank
To start using your personal account online.raiffeisen.ru, you need to get access and your personal login and password. To do this, on the main page, select "Internet Bank", then on the left "Connect". Connection is free, there are no service fees. The most secure payments in the Internet bank and a convenient mobile application, which will be described below.
To connect, you need to complete 3 points:
- Fill in the details of your Raiffeisenbank card: enter the sixteen-digit number of your card, its validity period is year and month, the code on the back of the card.
- The system will check the entered data with the bank data, determine your phone number, which is tied to the card and send an SMS to it with a code that must be entered in the second step. These steps are done for access security.
- Next, you need to specify the desired username and password for further permanent entry into your personal account and save it in the system. Further on the official website - Internet Bank - enter your username and password - "enter" and you are already in the online system of Raiffeisenbank.
Registration and connection of access to the Raiffeisen personal account
Raiffeisenbank Online personal account password recovery
If it so happens that you cannot log into the Internet Bank, you should first check that the Login and Password have been entered correctly. Check the language on the keyboard English or Russian, check if there are capital letters in the login or password, check the numbers and symbols.
If you still can't log in, Raiffeisenbank has a special instruction for such situations. To do this, you need to prepare a Raiffeisenbank card and a mobile phone, the number of which is attached to the card. On the login page, select "Remember login and password" and go through the steps similar to registration (described above). Below is a picture from the official website with the necessary actions:
Username and password recovery instructions from Raiffeisen's personal account
Raiffeisenbank mobile application
Raiffeisenbank has very extensive experience with clients and knows exactly what needs to be done. He has been working on the Internet Banking system for more than 10 years and has also developed the Raiffeisenbank mobile application. It is free and can be downloaded from GooglePlay (Android) and AppStore (Apple). You can download the official Raiffeisenbank app from the links below:
Download application for Android system
Raiffeisen Mobile Bank for iOs
To enter the application, you must specify the card details and confirm them via SMS. Next, the app will prompt you to create a shortcode for daily login, or set up TouchID or FaceID, or similar security features that your phone supports.
Raiffeisenbank hotline
Without a well-established system of customer feedback with the bank, today's bank cannot be in the top ten. Everything at Raiffeisenbank is at the highest level. There are several hotline numbers for direct calls from customers:
- +7-495-775-52-03 - Moscow number
- 8-800-700-00-72 - All-Russian toll-free number
On the official website, at the bottom of the main page, there is a section "Quality of Service". It contains a special form for writing gratitude, problems, wishes or suggestions. To receive a response from the bank, you will need to indicate a contact phone number or email.
Also on each page at the top there is a link "contact us". There you can choose the topic you are interested in, write your appeal or question, your name and mail, bank representatives will reply to your address as soon as possible. Or you can write yourself to the address
Raiffeisenbank contact details
Full brand name:
- in Russian: Joint-stock company Raiffeisenbank
- in English: Joint Stock Company Raiffeisenbank
Abbreviated company name
- in Russian: Raiffeisenbank JSC
- in English: AO Raiffeisenbank
Official site: https://www.raiffeisen.ru/
Raiffeisen Bank -multifunctional and universal bank, which belongs to the Austrian banking holding. The opening of the first Raiffeisen Bank took place in 1886 in Austria.
The bank has been operating in Russia since 1996 and is one of the most reliable Russian banks. The main office is located in Moscow. Raiffeisen Bank provides a wide range of services to its clients and holds a high position in retail and corporate lending. The Bank continues to develop its regional network in Russia. To date, the bank has opened 174 of its branches and 5 branches in 43 cities of Russia.
Raiffeisen Bank's personal account is very clear and convenient. You will be able to manage your finances around the clock, and wherever there is internet.
If you want to enter your personal account, then go to the main website of Raiffeisen Bank by the link https://www.raiffeisen.ru and in the upper right corner, click the "Internet Bank" button.
The system will redirect you to the login page. After that, enter your username and password that you received during registration and click on the "Login" button.
In the personal account of Raiffeisen Bank there are opportunities with which much becomes easier:
- Quick access to products and operations
- Hide your balance
- Transfers by phone number
- Free transfers from debit cards of other banks
- Payment for services (housing and communal services, internet, mobile communications, etc.) without commission.
- Receive notifications about fines, taxes and special offers
- Partial and early repayment credits
- Setting up an auto payment that will transfer funds at the right time
- Opening, replenishment, and partial withdrawal of deposits
- Purchase of mutual funds
- Payments to the RF budget
- Transfers of funds from your individual entrepreneur to an individual account. faces
- Currency handling
- Service "Cost accounting"
- Chat with the bank
- Statement and information on account balance
- Subscription for utility bills and much more.
A new function has appeared in the personal account of Raiffeisen Bank - this is to provide access to the online bank to holders of additional cards, as well as to those who are not among the bank's customers. You can apply for access directly in the Internet Bank.
Raiffeisen Bank is a bank for the whole family. You can issue a power of attorney in your personal account and select the access level for a member of your family, and then he will also be able, together with you, to:
- Repay loans
- Replenish and use deposits
- Keep a joint record of expenses and income
If you want to use your personal account, then for this you need to register. To register, you need to go to the official website of the bank and click on the "Internet bank" button in the upper right corner. After that, you will open a page on which on the top left you will need to click on the "Connect" button or follow the link now https://online.raiffeisen.ru/#login/connect .
To register your personal account, you need a Raiffeisen bank card and a mobile phone.
3 successful steps for registration:
- Enter your card details
- Enter the confirmation code from SMS
- Come up with a username and password to enter your personal account and save it
Now you have completed the process of registering your personal account, and you can enter it using your username and password.
Advice!Never give your username and password and do not leave them in a written form. We ask you to make sure that the phone to which you receive one-time passwords from the bank is available only to you. Do not respond to SMS if they ask you to call back in order to unblock the card or restore access to the Internet Bank.
Raiffeisenbank personal account password recovery
If you cannot enter your personal account, then try to check the correctness of the login and password input: maybe you made a mistake with a number or letter, or pressed the Caps Lock button. If you still cannot log into the Internet Bank, then use the password recovery function.
There are 3 ways to restore access to your personal account:
- Through the bank's website (for those who have a bank card)
- By telephone hotline (for those who do not have a bank card)
- Recovery at the Raiffeisen Bank office
Restoring access through the bank's website
To restore access to your personal account, you will need a card and a mobile phone. Go to your personal account page and click on the "Remember login and password" button or follow the link https://online.raiffeisen.ru/#login/restore .
After that, enter your card details, and you will receive an SMS with a code, enter the code in the input field and come up with a new username and password. Save your username and password. Congratulations, you have now restored access to your personal account.
Restoring access to the hotline
In the event that you do not have a Raiffeisen bank card, please call the bank's toll-free hotline 8-800-700-00-72 (voice menu item 3). You will be asked to provide your passport data and the code word you specified when concluding an agreement with the bank.
Restoring access to the bank office
Visit the bank's office and write an application to recover your login and password.
Before visiting the bank, do not forget to take your passport of a citizen of the Russian Federation with you.
The process of obtaining new data for logging into the Internet Bank will not take you more than 5 minutes.
The Raiffeisen-Online mobile application is a multifunctional tool so that you can quickly make payments, pay for services and manage your accounts, cards, loans.
The mobile application is specially created for those who like to independently conduct financial transactions at any time and in any place.
Just imagine, you have a whole bank in your pocket, with which everything is easy to do online: you can ask the bank employees for help, go to the template of the required operation with one touch, and much more.
This application is available for iOS and Android mobile devices. To enter the application, you need to specify your card details and enter the code that you received in SMS from the bank.
To download the Raiffeisen Online application you need to go to the application store on your phone and enter the phrase “Raiffeisen Online” in the search bar. The search results will display an application with the same name and the bank's corporate logo. Click on the "Install" button and wait until the application is installed on your mobile device.
There is another way to download the official Raiffeisen Online mobile app - use the links below:
In the mobile application, you can:
- View payment and transfer history
- Pay for 9 mobile services, utilities, etc.)
- Execute remittance by phone number
- Transfer money to accounts of other banks (using free details)
- Display the sum of all invoices on the main screen
- Pay the loan
- Open / Deposit
- Block / Unblock the card (if your card is stolen or lost)
- Contact the bank
- Find the nearest bank branch or ATM
- Instantly exchange currency by yourself favorable rate bank
- Create transaction templates
- Analyze expenses and income (you will always know where your money is going and see what you can save on)
- Receive messages about special offers
With the Raiffeisen-Online mobile application, be successful without borders - wherever there is Internet access.
Raiffeisenbank hotline
In case you have an important question about servicing in the bank or you want to activate any service, then call the bank's hotline:
- 8 800 700 91 00 - Call within the Russian Federation is free
- 7 495 721 91 00 - for calls from abroad
The bank's call center works around the clock and will always help you in solving your question or problem.
There are also 3 ways to contact the bank:
- By leaving an appeal on the bank's website at https://www.raiffeisen.ru/about/feedback
- Send an email to:
- Contact the bank through your personal account (Online chat with the bank)
The personal account of the R-Connect service is the client's personal space in the remote banking system from Raiffeisenbank. In your personal account, you can find out the size of account balances, as well as information about your other financial transactions: savings on deposits, dates of the next loan repayment and much more.
The personal account of the R-Connect service is the client's personal space in the remote banking system from Raiffeisenbank. In your personal account, you can find out the size of account balances, as well as information about your other financial operations: savings on deposits, dates of the next loan repayment and much more. The interface of the system is quite intuitive - it consists of tables, large colorful icons and other elements that help the client to find and perform the banking operation he needs online. At the first opening of the Raiffeisen Connect personal account page, the user may be on the English version of the site. However, the system interface is also available in Russian. The language switch button is on the bottom left of the screen.
Despite the fact that Internet banking is directly related to almost the most secret information - information on money accounts, there are many reasons for its introduction into mass use. The functionality of the Personal Account allows you to perform most of the banking operations directly without leaving your home, and in addition, you can track your income and expenses, always be aware of the current account balance. Also, online access can be paid utilities, Internet bills and recharge your mobile phone.
The user menu is located on the left side of the screen and consists of several categories of services: "Accounts", " Debit cards», « Credit cards"," Deposits "," Loans "and" mutual funds ". Under them you can find offers from Raiffeisenbank for online insurance, which can be paid from your account in your personal account. At the top of the personal account there are buttons for accessing general settings, security settings and SMS notifications, as well as buttons for entering the menu for selecting methods of confirming transactions. If you have any questions about using your personal account, the client can always call the bank support service, the phones of which for the client's region are indicated under the insurance section on the left side of the screen.
Functions available to the bank client in the Personal Account
Thanks to access to the Personal Account, the bank's client can interact with his accounts without leaving his home. It can rightfully be considered a full-fledged bank branch located in a personal computer, phone or tablet. Personal account provides the following opportunities:
- Through it you can find out current balance accounts on all bank cards (if you have several of them), view the history of payments and transfers with detailed information.
- In your Personal Account you can pay for utility bills, top up your mobile phone account, pay for Internet and TV companies.
- In the online format, you can transfer money between your own accounts or make transfers to other people.
- In online banking, of which the Personal Account is a part, you can exchange currency at a more favorable rate than in the branches of the bank itself.
- Also, in the Personal Account, you can repay the loan ahead of schedule or make a partial payment on it.
And these are not all the opportunities available to the bank's clients who have access to the Personal Account. You can also provide access to the Internet Bank to your loved ones - holders additional card... To obtain access, you must fill out a power of attorney at a bank branch.
How to register in the Raiffeisenbank personal account?
You can become a Raiffeisen Connect user at a Raiffeisenbank branch or using an ATM. When contacting the department, the client will be asked to write an application for registration in R-Connect and the choice of the method for obtaining a password (via phone or card reader). After that, the client is given a sealed envelope with an access password, which is valid for 60 days.
The second way is to connect Internet banking through an ATM. To do this, you need to insert the card into the ATM, enter the PIN-code and in the ATM menu select the tab “Internet Bank - R-Connect and SMS notifications”. The ATM will ask the client to enter his phone number, which will receive a one-time password valid for 24 hours. Login to enter will be printed on the ATM receipt.
Login to Raiffeisenbank's personal account
To enter the R-Connect system, you need to enter connect.raiffeisen.ru in the address bar of the browser, or click the Internet Bank button in the menu of the main page of the Raiffeisenbank official website raiffeisen.ru. At the first login, the system asks the client to enter a username, password and authorization code - captcha for additional security. The temporary username and password must be changed after entering your personal account. The login and password are changed in the "Settings" menu in the personal account of the system user. After changing the password, it will be valid for six months, after which R-Connect will require it to be changed.
Registration to gain access to your Personal Account
First of all, in order to register in the system, you must have an identification card. To obtain it, contact the nearest branch of the bank; you need to have a passport and taxpayer identification code with you. There are several ways to register in the online banking system from Raiffeisen Bank.
- Registration can be done through any ATM of this bank. To do this, simply insert a card into the ATM and select the appropriate menu item: Other operations - Internet banking. In a few steps, you can register in the system and even without outside help. Detailed instructions and prompts guide the user through all stages of the process.
- You can also register in the system through the bank's website using the connection form. To do this, you need the data of the plastic card.
- You can also register in the system through the mobile application, however, more about it later.
- A convenient registration system is provided through the bank's call center. For this procedure, you will need to provide the operator with your passport data and name the code word. The code word is prescribed in the agreement with the bank and is one of the identification methods.
- The registration procedure can be carried out at the nearest bank branch on the basis of passport data. Often, bank employees immediately after issuing the card offer a new client to register in the online service.
The bank tries to meet the needs of its customers and to simplify the work of interaction of users with their accounts as much as possible. You can always restore forgotten data through the recovery form on the website by filling in the required fields and confirming your identity as the owner of the account or by calling the bank's call center, where they will tell you what other methods can be used to restore access.
Authorization in the system
Authorization in the Personal Account takes place according to the standard scheme: login and password data are entered in the login fields. Enter in the login field a unique eight-digit code, in the password field - the secret code that you personally specified during registration. Then just press the "enter" button and that's it. If the login or password field was filled in with an error three times in a row, the system will ask you to enter an additional security code - captcha. But, unlike the rules for entering the PIN code of the card, the number of authorization attempts in the Personal Account has no restrictions. If an error was identified in the spelling of a username or password, the system will give access to the account. If you cannot remember the correct data - click on the link "Forgot your password?" and follow the instructions.
Mobile application for Raiffeisen Bank clients
R-Connect is a mobile application available for iOS and Android devices that allows you to use all the functions available in your Personal Account. The application is distributed free of charge in the App Store and Google Play. This application facilitates communication with the Internet bank, allows you to use the services in any place where there is an Internet connection.
The application has a user-friendly interface that is intuitive for users of any level. The Raiffesen Internet banking system is one of the most modern in the Russian Federation. All operations are performed in a few clicks. A detailed menu and the distribution of services by groups (menu sections) speeds up the process of finding the necessary operation.
Often, companies neglect the development of a mobile application, replacing it with a responsive version of the site adapted for mobile devices. But, nevertheless, for most users it is more convenient to have an application on their phone, which provides quick access to the Personal Account directly from the desktop of a mobile device and advanced functions, compared to the website. Needless to say, in terms of usability, no responsive website beats a well-designed mobile app.
Interaction with clients
In any business, it is very important to have feedback from users. Raiffeisen Bank actively interacts with its clients. All questions can be asked through the feedback form in the application or on the website, sent by e-mail, or directly contact the call center of the bank by phone numbers indicated on the website.
By sending a request to the e-mail of the customer service center, you can be sure that you will receive a response letter with explanations or clarifications as soon as possible. All questions are considered as soon as possible, and none of them remains unanswered. Raiffeisen Bank has one of the most modern telephone support for its clients, where qualified people will take care of your question, who will provide the most detailed information or, if necessary, direct you to the nearest physical bank branch.
Security questions
In case of cooperation with banking institutions the issue of personal data protection is probably the most pressing. Therefore, before registering in the system and filling in the required fields with personal information, a conditional bilateral agreement is concluded. By signing an agreement with the bank, as well as registering in your Personal Account, you give the bank your consent to the processing of your personal data. The bank, in turn, undertakes not to disclose your personal information, as well as the state of the accounts and the transactions provided for them.
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