How to pay utility bills through the Sberbank terminal. How to pay utility bills through the terminal
06
July
2013
This article will provide an example of payment for housing utilities through the terminals of Sberbank. This description is for informational purposes only and does not pretend to be complete coincidence, since the scenarios for accepting payments may differ in different regions of Russia.
To pay utility bills by card:
1) Insert the card into the receiving window of the payment terminal, enter the PIN-code and click the NEXT button.
2) The MAIN MENU will appear - select the item PAYMENTS IN OUR REGION.
3) The PAYMENT GROUPS window will appear. To quickly select a payee, select SEARCH. Then click SEARCH BY NAME
4) Using the keyboard, enter part or all of the name of the organization, for example, HOA. Press Enter.
5) Use the up and down arrows to select the required organization.
Click CONTINUE.
6) When the window appears:
Bring payment document to the barcode scanner and scan (a beep means the scan is complete).
If there is no barcode on your receipt, go to step 10.
7) When prompted for meter readings, enter the readings and click CONTINUE. If there is no counter, click CONTINUE.
8) The DETAILS window will appear. Checking the data. If you have one receipt, click PAY. If there are several - click ADD TO CART to select the next payee. Repeat from step 3.
After all payments are set, click PAY ALL.
9) Payment completed successfully. The only thing left to do is to log out. Click on the NO button. Take your card and a receipt confirming the operation performed. Save it.
10) If there is no barcode on the receipt, enter the payment details using the keyboard in the appropriate columns.
Repeat steps 7 through 9 to pay for all non-barcode receipts.
11) You can also search for an organization by the barcode on the receipt, if available. To do this, select MAIN MENU → PAYMENTS IN OUR REGION → PAYMENTS BY BARCODE.
Repeat from step 5.
12) To get a list of all recipients of payments, press the ALL PAYMENTS button in the PAYMENT GROUPS window, then select UTILITIES.
Expert judgment
Good afternoon.
I use online payment. now there is a problem: it has not been formed since February payment details to pay for HOA (Cherepovets, Vologda region) without filling in the KBK field. Nobody can indicate which number should be created. because of this innovation, I can not make a payment.
Andrey, to pay for HOA services, as a rule, you need a personal account, payment period, meter readings (meter values). With rare exceptions, they may sometimes require a full name, address. The KBK is not needed for payment in the HOA. BCC is used only for payments to the budget (taxes, fees, fines, etc.).
Apparently, in this scenario, payment for services was changed. In any case, if, when paying in the HOA, they require to indicate the BCC, then this is absurd. I recommend 1) not to make such a payment, since it is deliberately incorrect.
2) use an alternative payment method (Sberbank-Online, self-service devices, in the end, you can always pay through the bank teller).
3) If possible, inform the bank employees about this problem (for prompt correction).
If you had auto payment for HOA services connected, then I would disable it until the situation with the KBK is corrected. And then I would connect it again.
Thanks.
I read about the purpose and use cases of the KBK.
According to clause 3 - I told the bank employees by phone of a free line, they said thank you. But at the moment, nothing has been fixed yet.
We'll have to go to the cashier :(
A lot of things, but I think it will be easier in practice. :-):
Hello! I have the opportunity to pay for the Internet simply by entering with payment terminal Account number (in Svyaztelecom). Is it possible to transfer there the change from housing and communal services payments in the same way?
Ivan, those payment terminals and payment scenarios that I have come across just suggest the possibility of crediting non-distributed change from a cash payment to another supplier. For example, send change to your Internet provider or cell phone.
So you can try it next time.
I wanted to pay for utilities through the Sberbank terminal, but I had to return home. The inscription on the screen warned that due to the new payment rules, each receipt is paid separately, i.e. summarizing payments by clicking the “add” button will no longer work. Why add headaches to people? Or is it a way to force people to take plastic cards?
Today, making payments through terminal systems is very convenient and, although not like the Internet, but practical - payment is carried out without a commission, it is possible to pay for many different services, and the transfer speed can only please. The instructions for paying for utilities through the Sberbank terminal and paying for other services will tell you about the rules for making a number of payments.
To complete this task, you also need to follow the points that contain instructions for paying taxes through the Sberbank terminal:
- Inserting a card into an ATM and entering a pin code.
- In the terminal menu, select "Payments".
- Next, you need to click on the required type of payment - "Tax".
- Specify the required UFS.
Note: UFTS is the same organization (in this case, the recipient) to which funds are transferred from the payer.
The identifier (this provides for payment of payments through the terminal of Sberbank of Russia) of 15 digits, most often it is located in the document on the need to make a payment of a certain size.
In addition, such an identifier can be read automatically - you need to bring a special code to the device.
After checking the data, pay for the procedure and wait for the receipt of the check.
Thus, payments are made through the Sberbank terminal quickly enough, without unnecessary problems or waiting in a long queue at the cashier of those wishing to make payments. This procedure does not require such a measure as registering a payment terminal during operation.
Paying for a patent
Instructions for paying for a patent through the Sberbank terminal:
- After logging into the system (again in the main menu), select the item providing for the payment of other payments in your region.
- Function of paying taxes, duties and fines.
- Next, we go to the Federal Tax Service (Federal tax office).
- "Payment of patents".
- Enter all the data required in this case - the phone number, the number of the Federal Tax Service, by which the receipt is paid through the Sberbank terminal, the OKTMO code, and so on.
- Find the item (at the very bottom) that is needed to refuse the further provision of documents;
- Enter the required amount.
- The change will be sent to the mobile you specified earlier.
Now we will analyze how to pay to a Sberbank card through the terminal - that is, make a transfer (in cash) Money at your own expense. You need to do the following:
- Select the item marked "Payments and Transfers".
- Enter the number of the card that will accept the crediting of funds. Note: payment to a Sberbank card through the terminal also allows you to transfer money to other accounts.
- Enter the required number of bills into the bill acceptor.
- Confirm the transfer by clicking on the corresponding function.
Knowing how to pay to a Sberbank card through a terminal in cash, you can easily replenish your account.
Read how to use Qiwi terminals. Many terminals accept payment not only in cash, but also by payment cards. What cards can be used, see.
Problem solving
How to restore a receipt for payment through the Sberbank terminal if it is lost? Very simple! It is enough just to make an appeal to the senior operator of Sberbank, who is obliged to restore all Required documents.
You should also contact if the Sberbank terminal took cash and did not pass the payment - employees usually try to consider all requests from dissatisfied customers.
This step-by-step instruction on payment: how to pay through the Sberbank terminal will help you if you need to pay for services of a different nature. Payment through other terminals is carried out in a similar way and has only minor distinctive features, which will be discussed in this section.
More recently, the process of paying for utility bills required queuing and took a lot of time. But modern technologies do not stand still. For the convenience of Sberbank users - largest bank country uses special services that allow you to quickly pay for any product or service. Every person, even who is not a client of the bank, can take advantage of the opportunity to quickly pay for utilities through the Savings Bank.
Via terminal
Self-service terminals make it possible to make various payment transactions, including pay. Payment for services through an ATM or Sberbank terminal is carried out both using a card and in cash. It is easy to find a terminal - on the bank's official website there is information about their location.
Instructions for making payments for utilities through a terminal or a Sberbank ATM depend on the method of payment - cash or card.
Payment by card
This method is available only to a bank client and is a sequence of the following actions:
- Insert the card into the device and enter the password.
- Click on the "Payments and Transfers" or "Payment for Services" tab.
- Choose the group "Utility bills" or "Payment for housing and communal services".
- Define the data entry method: manually or using a barcode. When choosing the second method, all receipt data is entered automatically.
- If you have chosen the first input method, select the payee.
- Then the payer's code is entered from the receipt.
- After entering the code, the payment period is entered: month and year.
- The device will ask for meter readings. If you are going to enter them, click "Yes", if you refuse, "No".
- The device will then provide the option to enter the amount of the interest. If it is missing, select "No" and click "Next".
- The screen will automatically display the payment amount that is already in the bank's system.
- After pressing the "Continue" button, the screen will display all the entered data, which should be carefully checked. If you find an error in the data, use the "Fix" button.
- Click the "Pay" button and wait for the receipt to be issued.
If the operation is successful, the specified amount will be charged from your card, and an SMS message will be sent to your phone about the withdrawal of funds.
Cash payment
The procedure for paying for a utility bill in cash is somewhat different:
The following points are similar to points 6 - 11 of the previous instruction. Next, the system will offer to deposit money into the bill acceptor. Since the change is not provided, the user will be asked to transfer the balance to a phone or charity account. After depositing funds, the machine will issue receipts for payment and change.
ATTENTION! The money is credited to the supplier's account within 3 days, but most often it comes the next day after payment.
There are situations when funds do not reach the recipient. Then you need to check the entered details and contact the bank employees for help.
Be sure to keep the received receipts for utility bills. Their presence will prove the fact of payment if funds are not credited to the supplier's account.
Through the Sberbank-online application
You can pay for utilities without leaving your home using the Sberbank-online application. To do this, you need to have a bank card, Internet access, as well as activate the sms-informing service " Mobile bank».
The procedure for making a payment is as follows:
After confirming the payment, a payment receipt will appear on the screen, which must be saved and, if possible, printed.
The transfer status can be checked in the "Payment history" section. If the operation failed for some reason, the money will be returned to the payer's account. The application has the ability to save the data of regular payments in the item "Template".
In addition to payment via the Internet, you can pay for utility bills from a card by connecting the "Auto payment for housing and communal services" option from Sberbank.
Auto payment service
The free service "Auto payment for housing and communal services" from Sberbank is aimed at regular and timely rent. You can activate the service:
- in the application "Sberbank - online" in the item "My auto payments";
- using self-service terminals by going to the "Payments and Transfers" section, then "My Payments", then "Auto Payments";
- at any branch of the bank.
Before connecting to the service, customers want to know how auto payment works. The bank informs the client by sending an SMS about the upcoming debiting of funds per day. At the appointed time, the amount for gas, electricity and other utilities is debited from the client's card. Auto payment can be made according to the invoice (for example, payment for electricity or for water supply depends on individual consumption) or be fixed.
There are several ways to disable the service "auto payment for housing and communal services":
- through Sberbank - online in the appropriate tab. If you have several auto payments, select the one you want to refuse;
- by sending SMS. To number 900 you need to send the message "Autopayment-";
- through a self-service device. In the item "Information and Service" or "Mobile Bank" look for the "Auto Payment" tab, select "Disable";
- by phone hotline Sberbank. To do this, you need to call 8-800-555-55-50, ask the operator to turn off the service and provide the required data about yourself;
- through a bank branch. Any specialist and consultant will help you disable this service.
This method does not require constant data entry and tracking the payment date. The bank will remind the due date and write off the required amount.
Payment at a bank branch
If you have problems with payments via the Internet or a terminal, then you can pay for utilities at a bank branch. You can do this through the bank cashier in cash or by debiting funds from the account. To make a payment, you must have a receipt with you indicating the information about the payer and the recipient's details. The proximity to home and the possibility of consultation gives the bank a significant competitive advantage in the provision of services for receiving payments for housing and communal services. This method requires waiting in line and involves a commission.
In order not to wait in line, the client has the opportunity to contact any office consultant who will help pay payments through a terminal or a mobile phone with an application installed on it.
Payment for housing and communal services using various services of Sberbank has become a convenient and quick procedure. Each consumer can choose for himself optimal way payment taking into account their capabilities and availability of free time. An extensive branch network and many self-service devices create comfort for utility users.
A plastic card is used to pay for a large number of services, and is a convenient product for Sberbank customers. Using the map of the given financial institution, you can make a payment in any area. The most common are utilities, since literally every person makes such a fee. Therefore, it will not be superfluous to know how to pay for utilities through the Sberbank terminal with a card.
Is it possible to pay for utilities using the Sberbank terminal?
Utility payments are inextricably linked to the life of every Russian. And they need to be produced monthly, without delay. However, it is not always possible to stand in long queues, spend a lot of time filling out documents and receipts. Therefore, making an important payment turns into an unpleasant task.
Sberbank users are given the opportunity to make payments for housing and communal services through the terminals of the financial organization. Such manipulation is quick and does not take a long time. A positive point when performing actions through self-service machines is the fact that a much smaller amount is written off the commission for the services provided than when using the cash desk of a financial institution. Such an operation can be performed at any time of the day, in contrast to the Sberbank branch.
How to find a Sberbank terminal?
Finding the terminal closest to the payer's house is quite simple. The user should enter the official page of the main financial institution of the Russian Federation and in the section of branches and ATMs find the address of the self-service device that is closest to the person's place of residence.
In the search line for ATMs or terminals, the client needs to indicate the parameters of interest to him, these can be metro stations, necessary streets, avenues. There are also 24-hour terminals. If the cardholder needs just such, you need to enter such a parameter in the search. And then the system will display only those devices in which the user is interested.
ATMs and terminals of this financial institution are located in such districts of the city and in such places where it will be convenient for any person to reach. These are metro stations, places for bus stops.
Step-by-step instructions for paying utility bills
If a person has information on payment for services in the field of housing and communal services, knows the procedure for performing actions on the terminal or ATM, the whole procedure will take several minutes. When a user wants to make a payment for an apartment, the system practically independently issues the amount necessary for depositing to the bank. Therefore, even if a person does not have accurate information about how much money needs to be contributed, a smart car will help him with this.
How to pay for housing and communal services through the Sberbank terminal with a card?
In order to pay for utilities through the terminal, you should follow these steps:
- Insert the plastic drive into the special area in the ATM and enter the secret pin code. If the password was entered incorrectly, or another user error was made, press the cancel key and restart the operation.
- The main menu will open in front of the user, and from the list you will need to select the section for transfers and payments. And then there is a sub-item called "utility bills" and the city of residence.
- The next stage involves the choice of an organization to which the money will be transferred. Its search is carried out using a barcode or identification number.
- Indicate the personal data of the person performing financial procedure, address and continue working with the terminal.
- Enter the time period for which you need to pay. Usually the year and month are indicated. Indicate or adjust the amount proposed by the system for payment and agree to withdraw interest.
- The monitor will display the information that is presented for payment, the user should make sure that the entered data is correct. In case of an error, eliminate it and continue working with the device.
In the next window, the amount of the amount that will be paid for services will appear. From the card banking institution will withdraw the required amount of finance, taking into account interest, and inform that the operation was successful.
After completing the work, the client picks up the plastic card.
In cash
The procedure using cash practically does not differ from the method of payment by means of a plastic card. This option consists of the following steps:
- In the terminal, in the main menu, click on the item payments.
- Choose the type of service you want to pay for.
- Indicate the city of residence and the organization on whose balance the funds will be received.
- Enter the personal account and the amount presented for payment.
- Send a certain amount of money to the bill acceptor.
- Confirm actions.
Commission - what percentage is charged?
The commission for the services provided depends on the payment option that the client chooses. If the user pays in cash, interest is charged at 1.5 percent. Minimum size from total amount should be ten rubles, and the maximum is two thousand rubles. And if a person uses a card payment, the commission will be slightly less, 1 percent. AND minimum size no - it is 0 rubles, and the maximum is 1000 rubles.
Payment crediting time
In time, the money is transferred to the balance of the desired organization within a few minutes. But sometimes this period of time can take up to three days. The time is counted from the moment when the money has already been debited from the balance of the plastic card, or the payment is made through the terminal.
If the payment for services in the field housing must be done using several personal accounts, the use of the terminal will be optimal. This method allows each of the virtual receipts to be saved to the basket without paying while the client enters the details of another account. This option allows you to pay in one payment at the end. This saves time and money.
The client should not have any problems with the rent, since all the steps displayed on the screen are clearly traced. In case of problematic situations, you can contact a representative of the Sberbank branch, or call the contact number and contact a bank representative who will help resolve the situation.
Security measures for payment of utilities through the terminal
V recent times fraudulent activities involving procedures through the use of a terminal or ATM are common. Therefore, clients are advised to follow simple rules so that the money remains intact and goes strictly to its destination.
When entering a card password, you should protect the keyboard from other persons so that they cannot see the entered numbers. If a foreign object is seen on the keys, you should not use this device for financial manipulations.
By making payments at an ATM using a card, adhering to the above rules, the user will protect his money from intruders.
Possible errors when making payments
When making a payment through Sberbank, sometimes they make mistakes related to incorrectly entered data.
The most common mistakes are the following: a person cannot find the right recipient in the list, or the transfer was made to the wrong organization.
Difficulties in finding the desired recipient may arise for the following reasons.
The ability to pay for utilities, monthly loan payments, etc. through ATMs or online services has become a lifesaver for many bank customers. With the help of such services, you do not need to stand in queues, since payment does not depend on the actions of a bank employee, everything happens instantly and automatically.
The article will discuss exactly how to pay for utilities through a Sberbank ATM. Tips and detailed instructions read on.
Terminal capabilities
Most users of plastic cards are familiar with bank terminals only in the framework of withdrawing cash or, conversely, replenishing the balance of a card or account. And only a small proportion of service users pay for utility bills through an ATM. Without leaving the device, you can transfer money to all monthly accounts in just a couple of minutes. To do this, you just need to enter the data and indicate the amount.
This feature is convenient in that the client can customize the payment template so that he does not need to re-enter the data every month.
Now let's figure out how to pay for utilities in the terminal.
How to pay for utility services through the Sberbank terminal: step by step instructions
First, decide in what way you want to pay for utilities - cash or a plastic card... Let's figure out the procedure for each case.
Cash payment:
- step by step you will be asked to enter a personal account with a receipt, payment period, payment amount (optionally, you can add meter readings);
- in the final window you will be shown all the entered details. Check them for errors (you can change the data by clicking "To correct");
- if everything is entered correctly, then click "Proceed";
- then enter the money into the receiver (remember that the device does not issue change in cash, however, you can transfer the change to your phone account or to your card);
- after the end of the operation, you will receive one check for payment of services, and the second check for transferring change.
Although the description looks great, any user will master it in 2 - 3 times of using this service. When you start to understand the service, you can start Personal Area and save in it the data of all suppliers of housing and communal services. This will save time on subsequent payments.
When paying through an ATM, you have any problems, but there is no way to look at these instructions? Then feel free to contact Sberbank employees with all questions and for help, who are present in almost every branch.