PAO Sberbank hotline phone number. Sberbank: hotline
Most Russians today prefer to use banking products from well-known companies, in particular Sberbank. But if problems arise in obtaining or servicing a card, account, deposit or loan, it is better to call the bank for advice. How to do this - read on.
How can I contact a banking specialist?
If you want to talk to a real person, and not to an answering machine, and at the same time you do not have the opportunity to personally visit the nearest branch of the company, you can use the services of the Sberbank Contact Center. It works around the clock, on weekdays, weekends and holidays, so you can get advice on an important issue at any time convenient for you.
The only limitation is that on weekends and holidays the response may take a little longer than usual due to fewer employees going to work. And in the evening the line can also be busy, but here nothing depends on the employees, it’s just that clients resolve their issues, most often in the evening, and there may not be enough specialists for everyone.
To obtain any information, consultation, as well as to carry out some operations, you can contact Sberbank online by calling the hotline 8800 555 55 50 (toll-free).
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You can call the Contact Center on several numbers:
- From local (city): 8800 555 55 50. The hotline number at Sberbank is free, even if you call it from a mobile phone.
- From mobile (MTS, Beeline, Tele2, Megafon): 900. You will not need to pay for the call if you are in the country. Outside of it, payment is made according to tariffs including roaming.
- From abroad: +7 495 500 55 50. Payment is charged according to the tariffs of telephone operators. You should only choose this option when you are outside the country or using a telephone registered outside of Russia.
By contacting the Contact Center, anyone can request a connection with an operator (press 0), listen to information about products by managing the menu using numbers, and also connect a special Code, which gives the right to independently perform actions in an automated mode.
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The hotline was created to resolve basic problems and provide consultations, therefore the main parameters that can be fulfilled during such a call are:
- Get a general description of all bank programs and products (deposits, loans, cards).
- Get specific data on your loans, deposits, accounts.
- Request information about transactions that occurred on the account (card).
- Block the card.
- Block remote servicing services (Mobile and Internet Banking).
- Set up secure services on the card (when traveling abroad).
- File a complaint against an employee of a banking institution, a specific branch, and indicate failure to comply with the conditions for a specific program.
- Make suggestions to improve service.
The above information can be obtained by contacting the operator. But there are many possibilities for independently requesting the required data. To do this, by calling Sberbank on the hotline number 8800 555 55 50 or 900, you should select one of the items announced by the automated system:
- 1 – card blocking;
- 2 – receive information on your card;
- 3 – service to individuals;
- 4 – servicing legal entities;
- 5 – information about the program Thank you.
- 0 – operator call;
- 9 – request to repeat the voice menu in English.
Having selected the appropriate number, the client is taken to the next section of the menu, where, following voice prompts, he should select the desired item. So, for example, for individuals the following choice of requests is provided:
- 1 – Cards. Here you can listen to information about credit and debit products, as well as request conditions for bonus programs and methods of replenishing cards.
- 2 – Remote services. Listen to the rules of use or get advice on Sberbank Online and Mobile Banking. The procedure for connecting services.
- 3 – Credits. Get the conditions for housing loans, the procedure for applying for a cash loan, listen to promotional offers for loan categories.
- 4 – Deposits. Rules of deposit programs: Save, Replenish, Manage, for pensioners, certificates, online programs, services within other packages.
- 5 – Translations. How to make a transfer, pay for the service, confirm the operation.
- 6 – Insurance and pension programs. Special developments for pensioners. Obtaining conditions and tariffs for insurance policies: for travelers, for credit products, packages (personal, property, voluntary health insurance, automobile).
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At any time, if the client could not figure it out on his own, he can dial “0” to Sberbank on the hotline (55 50). This involves calling an operator to whom you can ask your question.
Independent execution of procedures in automated mode
To gain a little more authority and carry out a number of actions through the Contact Center yourself, it is worth obtaining a Client Code. To request the Code, you need to contact the Sberbank operator (hotline number 8800 555 55 50, press “0” in the voice menu). The operator needs to voice his wishes and provide the following data:
- Card number;
- CVV or CVC code;
- Passport data;
- Place of residence (must match that indicated when issuing the card).
Other verification information may be required, so keep the contract and card handy.
The operator will inform you about the need to dial your Code. You need to come up with it; it consists of 5 digits. You cannot voice it to an employee; this is one of the security measures. The code must be saved, remembered and not shared with anyone. You can use it to independently perform a number of operations (without contacting an operator, specialist or employee). All you have to do is call Sberbank’s hotline number (8800 – free), and after the greeting, dial “22”. The auto-informer will inform you about the need to dial the card number and your Code. After each value, put “#”. After this, the autoinformer will announce the available menu items, one of which must be selected.
In particular, you can perform the following operations yourself:
- request the account (card) balance at the moment;
- view a number of procedures that occurred on the card (the last few);
- get a login (identifier) that makes it possible to use remote services (our article will tell you more about how to get a login -);
- block the card.
Despite the fact that you can do the blocking yourself, for the reverse operation you must contact a specialist. When contacting it, it is enough to indicate the card number and your Code so as not to have to voice all other parameters. This greatly simplifies the operation, because there is no need to remember a large amount of control information.
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Additional opportunities provided by contacting a specialist include connecting remote services that allow you to manage accounts, as well as requesting data to activate your Personal Account. This will allow you to make transfers, payments, and top up your phone without visiting a branch or using ATMs and terminals. You can also use them to request a balance, view recent account movements, block a card or the service itself.
To keep abreast of major developments and new programs, you can also contact the representatives of the financial organization on social networks: groups on Odnoklassniki, VKontakte, Twitter, Facebook. Here you can ask a question, talk about a problem, file a complaint or wish.
Work of bank contact center employees (video)
Experience working as an operator in a call center using the example of people with special needs. Features of such work, skills that will be useful in it.
Conclusion
If an emergency arises related to card products, or it is necessary to carry out a banking transaction remotely, clients can use the hotline. Its main advantages are round-the-clock service and the ability to get a comprehensive answer to any question.
The Sberbank hotline was created to support, advise, and solve problems of bank clients. The support service works around the clock, and calls are free (but not from all phones). If you have any questions about working with bank products or services, they can most likely be resolved by calling the support service. But first, we recommend using the modern self-service system - log into your personal account and get all the necessary information. If you prefer the traditional method of support, we are at your service Sberbank hotline phone number - 8 800 555 55 50. The phone is free for calls from all over Russia - both from mobile and landline equipment. If you live in Moscow or the Moscow region, you can also call the hotline at 8 495 500 55 50. For clients who are abroad there is a separate number +7 495 500-55-50, however, calls from this phone are chargeable, the cost depends on the tariffs of the operator in the country from which the call is made. There is also a short number for calls from mobile phones - 900.
So, here are all the Sberbank hotline numbers:
- 8 800 555 55 50 - uniform for the whole country, 24 hours a day, free for calls from mobile and landline phones. Works for both individuals and legal entities;
- 8 495 500 55 50 - free support phone number for residents of Moscow and the Moscow region. Residents of the capital can call this number if, for example, the main hotline is busy;
- +7495 500 55 50 - Sberbank hotline for calls from other countries. This is not a toll-free phone, please note that the cost depends on the communication tariffs of local operators;
- How can it be cheaper to call the Sberbank hotline from abroad? Here are some tips. Firstly, if you often travel abroad, you can sign up for a special tariff or service to reduce the cost of roaming calls. Each operator has its own conditions for such cases, you can contact yours for clarification. Secondly, you can buy a local SIM card in your host country and call Russia using the country code. Also, local telecom operators probably have their own special tariffs for calls abroad. Take an interest in this in your country of residence and you will probably find a way to call the Sberbank number much cheaper!
- Branch numbers— every city has its own Sberbank branches with its own support — in the largest cities
- 900 is a special short number for mobile phone users (not landlines!). It is free in your home region and within intranet roaming, but only with the following telecom operators: Megafon, Motiv, Yota, Beeline, MTS, Tele2. This is also a 24-hour number;
- 9000 is a special SMS number for surveys about the quality of service and service improvement. The cost depends on the SMS tariffs of your operator.
All numbers starting from 8,800 are toll-free. This is a universal rule in the country's communication system. Therefore, it is not at all surprising that the main hotline of Sberbank is based on this code.
What problems may arise when contacting the Sberbank hotline
The most common problem that can arise when calling the Sberbank hotline is that the line is busy. But don't worry about it! You just need to wait a little and the operator will definitely contact you.
How long have you been waiting to connect to the hotline - !
What other options are there for solving a busy Sberbank line:
What you need to know before calling the Sberbank support hotline
By calling the hotline to the Sberbank contact center, you may have a problem identifying your identity in the bank’s system. Therefore, we recommend that you prepare the following information:
- passport data - the operator may ask for some of them;
- your card number;
- you should at least approximately remember your latest transactions in Sberbank. The operator can also ask this - in order to make sure that you are really the owner of the card;
- your code word.
Attention! Remember - the operator will not ask you for the card password. There is no need to disclose this information to outsiders.
Self-service in tone mode of numbers 8 800 555 55 50 and 900
So, once you call free Sberbank hotline by calling 8 800 555 55 50, you will be prompted in tone mode to press certain keys on the phone. Each key is responsible for a specific service or function. Here's what they are:
☏ If you press button 1 in tone mode, your card will be immediately blocked. This is very useful if the card is lost;
☏ By clicking on the number 2, you will be transferred to a section where you can find out the card balance and recent transactions. To enter this section you need to provide a Client Code and bank card number;
What is a Client Code? The client code is a special password that makes it possible to obtain information on your accounts without connecting to an operator. That is, it provides access to self-service mode via telephone;
☏ Number 3 gives access to information for individuals. By pressing 3, you can immediately press 0 to call the Sberbank hotline operator;
☏ Number 4 provides access to information for legal entities;
☏ By clicking on the number 5, you will be taken to the Thank You bonus program section from Sberbank. If you need to find out the balance of points in your account, conditions, terms of use of bonuses - press 5 and then 0 to call the contact center operator;
☏ Number 9 - all information is in English.
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At the same time, remember that at any level of the tone menu except the first, the number 0 calls the operator. For example, if you are an individual, then after calling the number 8 800 you need to press first 3 and then 0. Also, if after dialing 8 800 the tone menu does not turn on, press the asterisk *. In the tone menu, an asterisk means returning to the previous menu level. The hash # will allow you to repeat the menu.
What questions can be resolved via the hotline?
By calling the Sberbank hotline, you can solve a wide range of issues, including:
- find out the balance of your accounts;
- find out about the latest transactions performed on your card;
- find out additional information about services, loans, payment cards and other products that Sberbank has, as well as current tariffs for them
- block your card, Sberbank Online or Mobile Bank system;
- ask for help - for example ask, or
- Receive a special Code to enter the self-service system by phone;
- Set up an additional security system for your account when traveling abroad;
- make an appeal to the bank regarding the quality of service, give recommendations for improving the service.
Other ways to contact Sberbank support
What other communication channels are there? if the Sberbank hotline is not available?
Internet banking Sberbank Online: A powerful tool for self-service via the Internet. You can also call for support there;
Mobile banking "Mobile Bank". Self-service via mobile phone. Partially discussed above;
Email — [email protected]
Sberbank phone numbers in your city— each city has its own main branches, so you can call directly to the branch of your city. The link to them is at the beginning of the post;
Sberbank Premier— if you are served by a bank under a personal program, then special telephone numbers will be available to you:
- tel. 8 800 555 02 55
- tel. Sberbank Premier +7 495 669 06 38