Promsvyazbank hotline for legal entities. Promsvyazbank personal account
Today Promsvyazbank is one of the three best commercial financial organizations in Russia. In addition, the bank has developed its own public standards for the quality of customer service, which have received many positive reviews. According to these rules, clients are provided with round-the-clock information and technical support through a special contact center.
Promsvyazbank quality standards
Public rules apply in all bank branches:
- Pregnant women and clients with preschool children are served without waiting in line.
- In case of violation of these rules, the client receives an additional reward to his bonus account.
- Within three minutes, a client entering the office will be received by a specialist.
- The waiting time for a connection with a contact center operator should not exceed one minute.
- Any request is considered by bank employees immediately upon receipt, and a response will be received within three days.
How to call Promsvyazbank
There are several telephone numbers to contact the bank's support service:
- Toll-free number 8-800-333-03-03 for calls from mobile and landline phones.
- International number +7-495-787-33-33 for calls from abroad.
- Hotline number for service quality issues 8-800-333-700-50-33.
- 24-hour support for legal entities by phone 8-800-333-25-50.
- Number for working with debts 8-800-333-03-50.
When calling toll-free support numbers, the client will be asked to listen to voice options from an automatic menu. Such tips allow you to quickly find answers to the most common questions about bank services. After listening to all points of the autoinformer, you can expect to be connected to a Promsvyazbank consultant.
How to contact Promsvyazbank support service
If you are unable to make an outgoing call, you can submit a request online:
- Write your appeal to the bank's email address.
- Contact online support through the bank’s official community on a social network In contact with , Twitter or at Facebook.
- Make a call from the Promsvyazbank website, after connecting the headset.
- Leave a request via the feedback form.
- Send a written request to the address of any bank branch.
Online communication with Promsvyazbank support
In order to leave a review, wish or complaint, you need to:
- Go to the official website of the bank.
- In the reviews section, select the feedback item.
- In the form that opens, fill in all the required fields with your personal data.
- Indicate your full name.
- Describe the problem in detail.
- Provide a phone number or email address for contact.
- Submit your application and expect a response within three days from the date of submission.
In order to leave feedback about the work of bank employees, go to the appropriate section of the support menu on the website. Next, you will need to indicate the type of appeal, its content, your full name, date of birth, telephone number and email address. You can independently indicate whether you would like to be contacted further, and whether you would like the review to be published on the site.
In the mystery shopper section, you can leave an assessment of the work of the bank’s specialists by filling out a form on the website. In the advisory council section, you can take part in a competition for the best ideas for bank development. You just need to log in through any social network and post an idea or vote for your favorite ones.
The bank was established in 1995 on the initiative of the Moscow Intercity and International Telephone organization. The first participants of the bank were JSC Technoserv A/S, JSC Moscow Intercity and International Telephone (35% of the authorized capital each) and Singleton LLP (30%). In July 2001, the bank was transformed into a closed joint-stock company, and in August 2007 - into an open joint-stock company. During 2010, regional subsidiary banks were merged with the parent credit organization - Nizhny Novgorod, Volgoprombank, and Yarsotsbank. In October 2004, Promsvyazbank became a participant in the deposit insurance system.
Until recently, the main owners of Promsvyazbank were the brothers Alexey and Dmitry Ananyev*, who controlled in equal shares 50.03% of the shares through Promsvyaz Capital B.V. The bank's shareholders also included the European Bank for Reconstruction and Development (11.75%), PJSC Moscow Credit Bank within the framework of a REPO (9.97%), JSC NPF SAFMAR and NPF Doverie (10%, final beneficiary - Said Gutseriev), JSC NPF Future (10%, former OJSC NPF Blagosostoyanie OPS, the final beneficiary is Boris Mints), former owners of PJSC Pervobank Leonid Mikhelson and Leonid Simanovsky (total 3.28%). “The non-state pension fund SAFMAR appeared among the bank’s shareholders in August 2016. In February 2017, ex-senator Viktor Pichugov, who owned a 10% stake, left the shareholders; instead, MKB PJSC entered the bank's capital (as part of a repo).
Note that from December 2006 to June 2012, the shareholders of Promsvyazbank with a share of 14.369% of shares included the German Commerzbank AG (through its subsidiary Commerzbank Auslandsbanken Holding AG).
Let us recall that OJSC Blagosostoyanie OPS, a non-state pension fund (controlled by the structures of Boris Mints), acquired a 10% stake in Promsvyazbank in May 2015. At the end of April, the fund bought shares of the bank on the Moscow Exchange, the acquisition price was 6.9 billion rubles. At that time, many market participants noted the non-market nature of this transaction, since the bank was acquired with a capital ratio higher than that of Sberbank and a number of other traded banks. In May 2015, a group of non-state pension funds - NPF European Pension Fund, NPF Doverie and NPF Regionfond, controlled by Mikail Shishkhanov's BIN banking group - acquired another 10% stake in Promsvyazbank; the acquisition price also amounted to 6.9 billion rubles. The shares were purchased on the Moscow Stock Exchange.
Overall, 2015 was a bright and active year for the bank. Since the spring of 2015, the Ananyev brothers began actively buying shares of Bank Vozrozhdenie. As a result, within a month and a half, the structures of Promsvyazcapital managed to buy out the share of funds controlled by BNP Paribas (5.5% of shares), come to an agreement with JP Morgan (9.88%) and Tamur Holdings (4.3%), controlled by Vladimir Kogan. Later in August, 24.6% of the shares were sold to them by the second largest shareholder Otar Margania and Tatiana Orlova's brother Nikolai Orlov (owned 6.6%). In November 2015, Promsvyazkapital announced that it had received permission from the Central Bank to purchase more than 70% of Vozrozhdenie's ordinary shares. The purchase of Bank Vozrozhdenie cost the owners of Promsvyazbank, brothers Dmitry and Alexey Ananyev, an amount exceeding $200 million. As of October 5, 2017, Promsvyazkapital structures controlled 55.25% of the shares of Vozrozhdenie Bank.
Since July 2015, based on the results of a competitive selection conducted by the DIA, Promsvyazbank was selected as an investor for the reorganization of Avtovazbank (PJSC AVB).
At the beginning of November 2015, the acquisition of Pervobank by Promsvyazbank was closed, as a result of which 86.54% of the shares of the credit institution came under the control of Promsvyazbank, and the former owners of Pervobank Leonid Mikhelson and Leonid Simanovsky became shareholders of Promsvyazbank with shares of 2.57% and 0.71% respectively.
In December 2017, the Bank of Russia introduced a temporary administration at Promsvyazbank, assigning its functions to LLC Management Fund for Consolidation of the Banking Sector. At the beginning of 2018, the bank's authorized capital was reduced to one ruble. In mid-January 2018, the Ministry of Finance officially announced the creation of a support bank to service state defense orders on the basis of the sanitized Promsvyazbank. A little later, Finance Minister Anton Siluanov announced that up to 1 trillion rubles of loans issued to military-industrial enterprises could be transferred to the balance sheet of Promsvyazbank as part of the transfer to the bank of assets associated with companies included in the US sanctions list. In March 2018, the President of the Russian Federation signed a law on the scheme for transferring Promsvyazbank to Rosimushchestvo. The document gave the government the right to accept shares of Promsvyazbank from the DIA into the treasury by reducing the property contribution of the Russian Federation to the agency by up to 150 billion rubles. It was assumed that DIA would buy Promsvyazbank shares for this amount using federal loan bonds provided earlier as part of the recapitalization program. At the end of March, the DIA bought out an additional issue of Promsvyazbank shares, additionally capitalizing it by 113.4 billion rubles and thus becoming the owner of 99.99% of the bank’s shares.
In April 2018, the Bank of Russia became the owner of 99.9% of ordinary shares of AvtoVAZbank, which was rehabilitated by Promsvyazbank.
In May 2018, almost 100% of the bank's shares were transferred to the state treasury.
On September 6, 2018, the FCBS Management Company ceased to perform the functions of the temporary administration to manage the bank.
As of February 2018, Promsvyazbank's service network consisted of 310 points of sale, including seven branches in Russian regions, as well as a branch in Cyprus and a representative office in China. The bank serves 10.4 thousand large corporate clients, 216 thousand small and medium-sized business clients, and 2.5 million retail clients. For the convenience of plastic users, more than 9.2 thousand ATMs and more than 200 self-service terminals have been installed throughout Russia. The bank's products and services are represented in the vast majority of regions, covering about 88% of the Russian population. In addition, Promsvyazbank cardholders have access to preferential cash withdrawals from the united network of partner banks (more than 10 thousand ATMs throughout Russia).
Currently, the bank's products and services for corporations and businesses include lending, deposits, currency control, structuring and financing of foreign trade contracts, issuing letters of credit, liquidity management, investment services, payroll projects, corporate and customs cards, trade and Internet acquiring, Cash settlement services, factoring, bank guarantees, credit products of the SME Corporation. Individuals have access to deposits, loans (including consumer, mortgage, credit cards), bank cards (MasterCard and Mir), accounts and transfers (including through the Western Union and UNIStream systems), investment services, insurance, rental of lockers and etc.
Since the beginning of 2018, the credit institution’s net assets have increased by 11.2%, amounting to 1.4 trillion rubles at the beginning of May. In liabilities, the increase was ensured mainly by an increase in balances in loro bank accounts, and to a lesser extent by an increase in equity capital and an influx of deposits from individuals. In terms of assets, there was a significant increase in the volume of issued interbank loans (including in the form of deposits with the Central Bank), the portfolio of which grew almost six times. At the same time, the bank used not only attracted funding, but also liquidity received from the sale of a portfolio of securities (-20%).
At the beginning of May 2018, liabilities were 27.0% represented by deposits of individuals, 21.3% were attracted interbank loans, 13.5% were funds of enterprises and organizations, 2.6% were bonds and bills issued by the bank. Turnovers on customer accounts since the beginning of 2018 amounted to about 1 trillion rubles monthly. According to the bank’s IFRS reporting for 2017, the level of risk concentration on large clients is low: as of December 31, 2017, the total balances on current accounts and deposits of the 20 largest clients amounted to 13% of the total volume of client liabilities (a year earlier - 19%). Equity capital, calculated according to the Bank of Russia methodology, was a negative value as of May 1, 2018 (-60.2 billion rubles).
Of the assets, 47.4% is accounted for by the loan portfolio, 86% of which are loans issued to legal entities, the rest is “retail”. The delinquency as of the reporting date is shown at 26.7%, according to RAS reporting, and is growing dynamically (15.9% at the beginning of 2018). The level of provisions since the beginning of the year has not increased so significantly - from 35.7% to 38.4% of the loan portfolio. The collateral for loans with property is low, amounting to 56.2% of the portfolio. According to the bank’s IFRS reporting for 2017, in the industry structure of the loan portfolio, 21.9% was formed by the real estate segment, 10.3% by trade, 8.5% by finance, 6.4% by agriculture, 6.1% by food industry, 5.7% - forestry and wood processing industry, 5.6% metallurgy and other segments. As of December 31, 2017, the total amount of loans issued to the 20 largest borrowers (or groups of related borrowers) amounted to 33% of the loan portfolio (the same as the year before).
Issued interbank loans account for 23.5% of assets as of the reporting date. About 60% of their structure was issued to Russian banks for short periods, the rest were deposits with the Central Bank, and a very small share were short-term loans to non-resident banks. In recent years, the bank has been working in both directions on the interbank lending market, placing and attracting liquidity both in transactions with commercial banks and with the Bank of Russia. The total placement turnover over the past year ranged from 127 billion to 1.1 trillion rubles, and the attraction turnover - from 73 billion to 727.1 billion rubles. In addition, the bank actively conducts operations and derivatives transactions in foreign currency.
The securities portfolio accounts for 11.2% of assets; since the beginning of 2018, the volume of investments has decreased by 20%. The portfolio is more than 60% represented by OFZ, 20% each was occupied by bonds of Russian corporate issuers and securities transferred to repo.
The share of highly liquid assets is just over 5%, the funds are represented by cash and correspondent account balances.
At the end of 2017, the bank’s net profit amounted to 10.5 billion rubles (the same figure for 2016 was 12.1 billion rubles). In January-April 2018, the bank suffered a loss of 47.5 billion rubles (1.6 billion rubles in profit for the same period last year) as a result of the additional formation of loan reserves.
Governing body: Pyotr Fradkov (chairman).
* Alexey and Dmitry Ananyev (born 1964 and 1969) - founders and ex-co-owners of Promsvyazbank, Orthodox philanthropists. In addition to the banking business, the empire of the Ananyev brothers included the system integrator Technoserv, the management company Promsvyaz, PromSvyazCapital, which invests in media assets, Promsvyaznedvizhimost, Karacharovsky Mechanical Plant, etc.
Forbes magazine estimates the fortune of former member of the Federation Council from the Yamalo-Nenets Autonomous Okrug (from September 2006 to 2013) Dmitry Ananyev and his older brother Alexey at $700 million, giving them 149th and 148th places in the list, respectively. 200 richest businessmen in Russia - 2018.”
To provide the most comfortable customer service, all banks use their own operating methods. Particular attention is paid to technical innovations on the modern market.
Promsvyazbank also makes a lot of efforts to ensure the comfort of its customers. Thus, at Promsvyazbank the hotline is one of the most effective, high-quality and widely used means of round-the-clock communication.
Main telephone numbers for contacting the bank
Like other banking structures, Promsvyazbank is concerned, first of all, about the speed of resolving customer issues. It was for this purpose that he developed a whole list of telephone numbers, each of which was responsible for its own area of work. So:
Individuals who have never called a hotline before have no idea of the value of technical support. Meanwhile, it has obvious advantages:
- This is the fastest opportunity to obtain reliable and complete information about all tariffs, promotions and features of the bank.
- Everyone can contact technical support around the clock and every day in a way convenient for them - either through online chat, or email, or social networks, or by one of the phone numbers.
- It is not necessary to listen to a boring robot talk before connecting with a service employee.
- Possibility of receiving an answer to a question in the shortest possible time.
- The waiting time for a technical support response from the call center is no more than 60 seconds. This is especially true for those legal entities who want to urgently resolve an issue closely related to the conduct of their business.
How can technical support help?
By calling one of the hotline numbers for free, Promsvyazbank clients can resolve most of their issues quickly and efficiently. Thus, the technical support service can help in resolving issues such as:
- In case of loss or other circumstances, an urgent blocking of the card is necessary.
- Select the most suitable loan for the client.
- Make a transfer from card to card or from card to bank account.
- Get acquainted with all the new products in the field of customer services.
- Get all the information about bank branches in the area of interest to the client.
- Find out the addresses of ATMs that accept Promsvyazbank cards and do not charge a commission.
- Find out the balance on your credit card or the amount of debt that needs to be paid off.
In what areas is there no help?
Despite the wide range of problems that a free technical service operator can solve, there are also questions that he cannot or does not have the right to answer:
- Applying for a loan over the phone. This can only be done when the client visits a bank branch.
- Clarification of questions, the answer to which implies clarification of strictly confidential information. This may include the card number or personal data of the client. This is especially true if the answer is incorrect or absent.
How long does it take to answer a call?
Promsvyazbank cares about the convenience of all its clients, and therefore tries to minimize the time between calling technical support and its response. That is why their promised response time is no more than 60 seconds. However, they do not exclude that on weekends from 20 to 22 pm the waiting time for a call may be a little longer.
In case of going beyond these limits, as well as in case of outright rudeness of an employee, each caller has the right to go to the official website and write a complaint. In addition, he can call the short number 8800 and express his complaints.
Pay per call
Contacting the support service is not a source of income for Promsvyazbank, and therefore payment for the work of employees is not charged to clients. However, when calling from a mobile phone, you may be charged by your mobile operator. In some cases, the same rule may apply to calls via landline communications. Thus, when calling a number:
In addition, you can leave a request online. To do this, just visit the official website of Promsvyazbank.
Conclusion
Promsvyazbank is a high quality of work and a positive attitude of clients towards it. This is evidenced by numerous reviews on the official website and third-party resources. However, although rare, there are also complaints about the work of the hotline. Basically, clients complain about incomplete information about money transfers. But, despite this, the technical support service of Promsvyazbank are professionals in their field.
Promsvyazbank is one of the top private banks in Russia. Using bank services no longer requires visiting service offices if you create a Promsvyazbank personal account for remote banking operations.
The online service from Promsvyazbank is an online bank (PSB-Retail), a mobile bank (PSB-Mobile application) and a tablet bank (PSB-Mobile application for a tablet). Each service format is designed taking into account the characteristics of the corresponding device.
Personal account features
Information access to Promsvyazbank’s personal account allows you to:
- Find out your account status.
- Block the card and remove the block.
When connecting operational access, Promsvyazbank’s personal account allows you to perform almost all offline banking operations and opens up additional opportunities:
- Setting a card limit.
- Receiving certificates and statements.
- Transfers to a card, to an account, currency transfers.
- Create templates for recurring payments.
- Currency exchange.
- Instant transfers to electronic wallets.
- Opening deposits and monitoring income on them.
- Making purchases and paying for services.
- Full information about account details.
- Opening of metal accounts.
- Setting up automatic payments.
- Order a new card.
- Monitoring the loan payment schedule.
- Expense control service “Smart Money”.
- The support service is always in touch.
- Search for the nearest bank branches and ATMs, information about the status of their availability.
Registration and login to your personal account
To carry out actions with an account through Promsvyazbank’s Internet bank you need to:
- write an application for connection at the service office or
- connect through a Promsvyazbank ATM if the client is a bank card holder with a positive balance.
The site allows for very quick registration using a mobile phone number to obtain information access to your personal account. If a Promsvyazbank card holder connects to the Internet bank, you should check the “Already have a Promsvyazbank card” option, enter its number and the code word specified when receiving it.
You also need to review the terms of use of the service via the link and agree to them by checking the box next to the appropriate line. An SMS will be sent to the specified mobile number, the code from which must be entered into the following form along with the selected password.
You can work in the system by logging into the client’s account and entering the correct authorization data: the client’s number or the user’s chosen nickname and password. By checking the “Remember” option, you can log in to the Internet bank automatically, which is only suitable when working from your own device and does not have access to it from others.