Pension Fund hotline contacts. Hotline of the Russian Federation Pension Fund
The work of the Russian Pension Fund extends to the entire territory of Russia.
In each region there are local PF branches where residents can receive advice, ask questions, and make personal appointments with specialists.
The main tasks that the Foundation solves:
- registration of pensions;
- registration of maternity capital;
- payment of benefits;
- provision of social benefits;
- other.
The range of services provided is quite wide, which means Russian citizens have many questions.
To quickly work with the population of the country, customer support services have been created in each region and hotline telephone numbers operate.
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In the article we will talk about ways to apply to the Pension Fund for Moscow residents.
What can you learn from customer support?
By calling the indicated telephone numbers you can quickly receive qualified assistance and solve your problem.
Operators will be able to give you a detailed answer to your question, or will transfer you to a specialist who can help resolve the situation.
The main tasks for which you should contact the hotline:
- express your opinion on pension reform;
- complain about late payment of the due pension;
- report the negligence of individual employees of the Moscow Pension Fund;
- obtain information on the rules for registering a pension and the necessary documents for submission to the pension service;
- obtain information on working in the personal account of a client of the Pension Fund of the Russian Federation;
- other questions.
Through operators, you can find out the nearest addresses of the fund and their work schedule, learn about the rules for registering in the Personal Account service, get acquainted with information on maternity capital, etc.
Alternative ways to contact the Moscow Pension Fund
You can get an answer to your question not only through telephone communication. And not all citizens have the patience to wait for a connection with the right specialist.
There are other options for contacting the Fund.
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Through the official portal - www.pfrf.ru
On the site page you can leave your feedback on the work of the pension service, send a written message to the organization, or use the services offered:
- online consultant;
- Internet reception.
The PF website has a question and answer section. Perhaps there you will be able to find a solution to your problem without the help of fund employees.
Mobile app
Download the programs on the main page of the official pension fund portal. Activate the program and use all the features of the service.
Personal Area
Register on the website and open your personal office. Here you will have access to many different options and services. Through your personal account you can quickly communicate with the right employee and get answers to your questions.
Social media
It is generally accepted that the Pension Fund was created for pensioners, works only with pensioners and manages pensions. This is wrong. Every citizen of our country who has worked at least one day and who has received insurance premiums falls within the scope of activities of the Pension Fund. Insurance premiums go to a personal pension account.
This document collects materials on hours worked, wages, and insurance premiums. The pension authorities need the data to assign pensions.
According to the latest data, there are more than 42 million pensioners in our country and millions receiving social benefits. And all of them are also clients of the Pension Fund. The statement that Pension Fund employees “sit there and wipe their pants” is unfair. Each of us, when it comes to hard-earned money, believes that something was missed and something was not given to him. Many simply did not understand anything. And during the period of pension indexation, employees simply have no time to work with documents. Each of us has found ourselves in a situation where a PF employee, while understanding your documents, simultaneously answers questions over the phone.
Call - hotline center
In order to relieve the workload of PF employees and not be distracted by answering general questions, a “hot” telephone line was created.
The line quickly accepts any number of incoming phone calls and SMS, processes these calls around the clock and provides clients with the information they are interested in.
All incoming calls are answered by call center operators. They will listen to your question, provide advice and, if necessary, connect you with a Pension Fund specialist. A hot telephone line eliminates situations where a client cannot reach the PF due to the line being busy. As practice has shown, after the launch of a project, this is one of the most popular ways to receive a prompt answer to a pressing question.
For example, more than 3 thousand requests from citizens are received daily by the hotline in Moscow and the Moscow region. Call center specialists process over 450 calls daily from residents of the Belgorod region. The phone is not silent in other regions either.
True, not all questions asked within the hotline are within the competence of the call center employees. They are limited by the Federal Law “On State Social Assistance” dated July 17, 1999 N 178-FZ.
They cannot answer a question containing personal data (about the pension amounts paid, the amount of indexation of your pension, etc.). Such questions should be addressed to the client service of the regional Pension Fund Office at your place of residence. Your personal question will be answered with an article of the law or an explanation of how your problem can be solved.
Questions and answers on the hotline
All questions can be divided into the following topics:
- Calculation and indexation of pensions. Examples of questions: Documents for recalculation of child care pension. Recalculation of pensions for working pensioners. Increase in pension for children born before 1990
- Registration of pension. Examples of questions: Which survivor's pension is greater - social or labor. Waiver for the period of child care. .
- Benefits and social payments. Examples of questions: Documents for benefits for caring for pensioners. Pension supplement for dependents. Receipt of compensation for expenses incurred by non-working pensioners – “northerners” – in connection with moving to a new place of residence.
- . Examples of questions: How to get it and what to spend it on. Is it possible to apply for my father? Is it possible to apply for guardianship?
- The procedure for obtaining an insurance number for an individual personal account in the compulsory pension insurance system. Examples of questions: Should I issue a SNILS for a child? .
- Transfer to a private management company or. Examples of questions: List of non-state PFs. Phone numbers of organizations. Documents during the transition. What to do if pension savings were transferred without your consent to another pension fund.
- Indexation of insurance pensions in 2018.
Call center employees
Behind the term “hotline” is the work of the Department’s employees who respond via multi-channel lines. All specialists, usually with higher education, have completed a mandatory training program. Psychologists state that not everyone can withstand this kind of work. Communication with people requires emotional stability, restraint, and sometimes patience, which is why all candidates undergo preliminary psychological testing and selection.
The job responsibilities of these specialists include: listen to the request, answer questions in detail and in an accessible language, and, if necessary, dictate information on the record, since older people call more often.
Close contact between citizens and the Pension Fund of Russia
Hotline specialists not only answer calls, relieving employees of other PF units, but also maintain close contact between citizens and the PF.
It is from them that the management of the PF first of all learns about clients’ complaints about the work of the entire structure. People call here with complaints if there is a delay in the payment of social benefits or it was not paid in full. There are many such calls from guardians and large families. You can report violations committed by territorial PFs, negligence, and facts of bribery. As a rule, the Pension Fund promptly responds to such complaints and quickly resolves the most complex problems. Close contact with the population allows us to make the necessary adjustments to the operation of the system and improve pension reform.
Management is answering the phone
Now there is a practice when the heads of the territorial branches of the Pension Fund, or even the central office, give answers to citizens’ questions via a hotline. More recently, in mid-March, for example, for two hours, the head of the Center for the Payment of Pensions, Maria Yuryan, answered questions from residents of Karelia.
The main issue: indexation of pensions for working pensioners after they stop working. The answer was: in accordance with the law that came into force in 2018, after a pensioner stops working, the full amount of the pension, taking into account all indexations, will be paid for the period from the 1st day of the month after dismissal, but not immediately, but three months after termination labor activity.
Similar meetings between the PF leadership and the population via hotline were repeatedly held by the leaders of other regions.
Keep in touch with the Pension Fund!
You can contact the Pension Fund through the official website of the Pension Fund of the Russian Federation, where you can learn a lot of interesting things about the current pension reform and download samples of the forms you need. On the same website you will also find the hotline phone number: 8 800 302 2 302 .
The call is free for citizens living on the territory of the Russian Federation; persons living outside its borders will have to pay for the call according to the established international tariffs.
An Advisory Center has been created on the RF PR website, which contains the most common questions and answers to them, and provides the opportunity to fill out and submit your request using a special form online. But this is for those who are used to using the Internet.
We must always remember that the Pension Fund works for us, services our money, and we have the right to go there with any problems, and they are obliged to solve them.
Additional telephones:
- 8 (495) 986 26 12 - Department for organizing the administration of insurance premiums and debt collection
- 8 (499) 189 19 70 - Department of organization of personalized accounting
The convenient service of the Moscow Pension Fund of the Russian Federation website will allow you, after choosing a service (pensions, social benefits, maternity capital, SNILS, etc.), to find a customer service:
For example:
Also on the website of the Moscow Pension Fund, if you are unable to find an answer to your question, you can contact an online consultant and ask him the question you are interested in, whether to use a social network convenient for you:
Telephone numbers of the “Hotline” of the Main Directorates of the Pension Fund of Russia and the Directorates of the Pension Fund of the Russian Federation in Moscow and the Moscow Region:
Main Directorate of the Pension Fund of Russia 1 for Moscow and the Moscow region Zelenograd Autonomous District of Moscow, Solnechnogorsk Municipal District, Moscow Region 8-499-717-21-75 ;
Main Directorate of the Pension Fund 2 for Moscow and the Moscow Region CJSC of Moscow, Odintsovo municipal district of the Moscow region, urban district of Ruza of the Moscow region, CATU of Krasnoznamensk of the Moscow region, Zvenigorod city district of the Moscow region, CATU of Vlasikha of the Moscow region 8-499-445-04-38 ;
Main Directorate of the Pension Fund of Russia 3 for Moscow and the Moscow region SEAD of Moscow, Lyubertsy urban district of the Moscow region, Dzerzhinsky urban district of the Moscow region, Lytkarino urban district of the Moscow region, Kotelniki urban district of the Moscow region 8-495-679-92-51;
Main Directorate of the Pension Fund of Russia 4 for Moscow and the Moscow region South-Western Administrative District of Moscow, Novomoskovsky and Troitsky administrative districts of Moscow, Podolsk urban district of the Moscow region 8-495-679-47-76;
Main Directorate of the Pension Fund of Russia 5 for Moscow and the Moscow region Northern Administrative District of Moscow, Khimki urban district, Moscow region, Dolgoprudny urban district, Moscow region 8-495-987-09-19, 8-495-987-09-20;
Main Directorate of the Pension Fund of Russia 6 for Moscow and the Moscow region North-Eastern Administrative District of Moscow 8-495-987-09-26; in the urban district of Mytishchi, Moscow region; in the urban district of Mytishchi, Moscow region 8-498-610-24-00;
Main Directorate of Pension Fund 7 for Moscow and the Moscow Region Eastern Administrative District of Moscow, Balashikha urban district, Moscow region, Reutov urban district, Moscow region 8-499-461-07-96 (on pension issues), 8-499-461-07-09 (on EDV issues), 8-499-461-07-32 (on issues of maternal (family) capital);
Main Directorate of the Pension Fund of Russia 8 for Moscow and the Moscow region Southern Administrative District of Moscow, Leninsky municipal district of the Moscow region 8-499-258-39-39;
Main Directorate of the Pension Fund of Russia 9 for Moscow and the Moscow region North-Western Administrative District of Moscow, Krasnogorsk urban district, Moscow region 8-498-568-80-42 (Head Office), 8 -499-196-09-17, 8-499-196-09-15 (issues of maternal (family) capital), 8-495-948-79-90 (issues of early work with insured persons retiring), 8-499-190-98-10 (on pension issues), 8-498-568-80-56, 8-498-568-80-57, 8-498-568-80-51 (issues of receiving reports), 8-498-568-80-34 (issues of debt collection), 8-498-568-80-36 (issues of registration of policyholders and insured persons);
Main Directorate of Pension Fund 10 for Moscow and the Moscow Region Central Administrative District of Moscow: 8-495-691-55-89 (pension issues); 8-499-235-10-39, 8-499-235-14-48, 8-499-235-43-93 (issues of administration of insurance premiums and personalized accounting, Department No. 1); 8-966-060-19-85 (issues of administration of insurance premiums and personalized accounting, Department No. 2); 8-906-767-63-32 (issues of administration of insurance premiums and personalized accounting, Department No. 3);
Office of the Pension Fund 11 for Moscow and the Moscow region Serpukhov municipal district of the Moscow region, Serpukhov urban district of the Moscow region, Pushchino urban district of the Moscow region, Protvino urban district of the Moscow region 8-496-735-29-88;
Office of the Pension Fund 12 for Moscow and the Moscow region Sergiev Posad municipal district of the Moscow region 8-496-547-88-25;
Office of the Pension Fund 13 for Moscow and the Moscow region Noginsk municipal district of the Moscow region, urban district of Chernogolovka of the Moscow region 8-496-515-88-90;
Office of the Pension Fund 14 for Moscow and the Moscow region Kolomna urban district, Moscow region 8-496-615-54-54;
Office of the Pension Fund 15 for Moscow and the Moscow region Ramensky municipal district of the Moscow region, urban district of Bronnitsy, Moscow region 8-496-463-20-23;
Office of the Pension Fund 16 for Moscow and the Moscow region Pushkinsky municipal district of the Moscow region, Krasnoarmeysk urban district of the Moscow region, Ivanteevka urban district of the Moscow region 8-496-580-73-93, 8-496-533-63-00;
Office of the Pension Fund of Russia 17 for Moscow and the Moscow region Korolev urban district, Moscow region 8-495-511-55-52;
Office of the Pension Fund of Russia 18 for Moscow and the Moscow region Shchelkovsky municipal district of the Moscow region, Fryazino urban district of the Moscow region, Losino-Petrovsky urban district of the Moscow region, Zvezdny Gorodok ZATO of the Moscow region 8-496-562-95-22;
Office of the Pension Fund of Russia 19 for Moscow and the Moscow region Elektrostal urban district, Moscow region 8-496-576-34-40, 8-496-576-31-78;
Office of the Pension Fund 20 for Moscow and the Moscow region Naro-Fominsk municipal district of the Moscow region, ZATO Molodezhny of the Moscow region 8-496-343-43-39;
Office of the Pension Fund 21 for Moscow and the Moscow region Dmitrovsky municipal district of the Moscow region 8-495-993-91-50, 8-496-227-90-52;
Office of the Pension Fund 22 for Moscow and the Moscow region Voskresensky municipal district of the Moscow region 8-496-442-16-51;
Office of the Pension Fund of Russia 23 for Moscow and the Moscow region Klinsky municipal district of the Moscow region 8-496-243-50-25, 8-496-245-84-61;
Office of the Pension Fund 24 for Moscow and the Moscow region Orekhovo-Zuevo urban district, Moscow region, Orekhovo - Zuevsky municipal district, Moscow region 8-496-416-95-62;
Office of the Pension Fund 25 for Moscow and the Moscow region urban district of Stupino, Moscow region 8-496-644-32-89 (for citizens), 8-496-644-12-94 (issues of personalized accounting), 8-496-644-12-43 (for policyholders);
Office of the Pension Fund of Russia 26 for Moscow and the Moscow region Domodedovo urban district, Moscow region 8-496-794-07-30 (for citizens), 8-496-794-06-92, 8-496-794-06-24 (for policyholders);
Office of the Pension Fund of Russia 27 for Moscow and the Moscow region Istra urban district, Moscow region, ZATO Voskhod 8-498-319-69-00, 8-498-319-68-02;
Office of the Pension Fund of Russia 28 for Moscow and the Moscow region Zhukovsky urban district, Moscow region 8-495-556-99-48;
Office of the Pension Fund of Russia 29 for Moscow and the Moscow region Yegoryevsk urban district, Moscow region 8-496-402-41-54 (pension issues), 8-496-402-41-57 (issues of administration of insurance premiums), 8-496-402-41-56 (issues of personalized accounting);
Office of the Pension Fund 30 for Moscow and the Moscow region urban district of Pavlovsky Posad, Moscow region, urban district of Elektrogorsk, Moscow region 8-496-432-33-90;
Office of the Pension Fund of Russia 31 for Moscow and the Moscow region Volokolamsk municipal district of the Moscow region, Lotoshinsky municipal district of the Moscow region, Shakhovskaya urban district of the Moscow region 8-496-362-58-04;
Office of the Pension Fund of Russia 32 for Moscow and the Moscow region Shatura urban district, Moscow region, Roshal urban district, Moscow region 8-496-453-20-10;
Office of the Pension Fund of Russia 33 for Moscow and the Moscow region Chekhov urban district, Moscow region 8-496-727-78-18, 8-496-727-78-19;
Office of the Pension Fund of Russia 34 for Moscow and the Moscow region Mozhaisk municipal district of the Moscow region 8-496-382-00-85;
Office of the Pension Fund 35 for Moscow and the Moscow region Kashira urban district, Moscow region 8-496-693-16-44;
Office of the Pension Fund of Russia 36 for Moscow and the Moscow region urban district of Dubna, Moscow region 8-496-212-48-77;
Office of the Pension Fund of Russia 37 for Moscow and the Moscow region urban district of Lukhovitsy, Moscow region 8-496-632-16-34, 8-496-632-17-56;
Office of the Pension Fund of Russia 39 for Moscow and the Moscow region Taldomsky municipal district of the Moscow region 8-496-206-12-90, 8-496-206-33-50;
Office of the Pension Fund 40 for Moscow and the Moscow region Lobnya, Moscow region 8-495-577-62-35;
Office of the Pension Fund of Russia 41 for Moscow and the Moscow region urban district of Zaraysk, Moscow region, urban district of Serebryanye Prudy, Moscow region 8-496-662-49-02;
The pension fund is a very popular organization. Many people turn to its employees every day for a variety of information. But not everyone will be able to go to the district PF office with every question that arises. And almost every Muscovite and resident of the region can call the Moscow Pension Fund Hotline.
The Ministry does everything for convenience when communicating with its employees. You can contact them during a personal visit, through a written request, or through the website www.PFRF.ru. Recently, telephone contact with a special consultant, whom residents of Moscow and the Moscow region know well, has become increasingly popular.
Who applies to PF and why? These are not only people who have already become pensioners, but also younger residents of the capital who are concerned about their future pension. These are young mothers who have given birth to a second child, and widows who are applying for survivor benefits for their children, as well as beneficiaries of various categories. They all come with their problems to the Pension Fund of the Russian Federation.
Only accurate information received from competent persons can resolve all questions, reassure or suggest what actions a person should take in order to receive what they are entitled to in a timely manner and in full.
Phone number of the Pension Fund Hotline in Moscow and the Moscow region
Residents of the capital and the Moscow region who need help from PF professionals can contact Hotline specialists or go to the official website of the organization.
You can reach the operators of the Hotline of the Russian Pension Fund in Moscow and the Moscow region using the toll-free number below.
If you can’t reach the above number, try calling this one - 8 800 510-5555 .
The Pension Fund of Russia ensured the availability of communication with the operator. By calling the specified number, the subscriber is directed to a multi-channel center, so the connection takes place with minimal waiting.
You can call the Hotline at any convenient time: operators work every day, 24 hours a day.
There is no need to pay for the connection: conversations with PF Hotline operators are free for residents of Moscow and the Moscow region.
What personal data will be required when applying?
Everyone who contacts the official Hotline of the Russian Pension Fund needs to know: you do not need to provide any personal information during a telephone conversation!
Personal data is required only when contacting the district office in person.
At the same time, it should be borne in mind that hotline operators of the Moscow Pension Fund Department also do not provide any confidential information over the phone. If you need such information (personal account number, amount of payments or indexations, etc.), do not waste time calling! You can only find out all your personal information directly at the Pension Fund branch.
Relevance of the Hotline
In Moscow or on the official website you can get up-to-date information, advice or a detailed answer regarding the following topics of the organization’s activities:
- How is pension indexation carried out this year?
- Is it possible to receive PF services via the Internet, electronically and how to do it.
- How to work in your personal account.
- How to take part in the maternity capital program.
- How to get SNILS (information about your individual personal account insurance number), which is popularly called simply “green card”.
- How to transfer your savings to a non-state Pension Fund and what to do if your own funds are transferred to a non-state Pension Fund without personal consent.
In addition to answering questions, you can discuss with the Hotline operator how the employees of the district office work, and even complain if it seems to you that they are acting unqualifiedly or, on the contrary, are inactive.
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