How to remove automatic replenishment of the balance from the card. How to disable Sberbank Auto Payment! All Ways
The automated payment service from Sberbank is a convenient service for those customers who do not have the opportunity to visit financial offices in a timely manner to pay for the services provided. By customizing the templates accordingly, you can save yourself from having to fill out a payment form and send transfers every time. So, how to connect and how to disable auto payment through Sberbank Online.
Service of automatic payments in Sberbank
is a remote service from Sberbank that allows its customers to manage money without visiting a bank branch. You need to understand that not all services provided by Sberbank can be carried out through the Personal Account, but such operations as: money transfers, account management plastic cards (including, replenishment and) management of deposits, etc., will be available at any time of the day. The main feature of the service is the ability to create auto payments for various services. Setting up automatic payments includes a preliminary one of the client's cards from which funds will be debited.Using customized templates, you can automatically pay for:
- services of cellular operators ();
- services of telecommunication companies (,);
- issued in other banks;
- various ;
If the amount of payment is not known in advance, the service will request information on debts within a specified time frame and notify the client about it If the user is unable to pay the bill, then it can be canceled. If you ignore the notification, this amount will be debited from the card in a day. In the same way, you can customize templates for replenishing the personal account of a subscriber number, for paying for services for an apartment, heat, electricity, etc.
Enabling / disabling auto payment in Sberbank Online and ATM
Sberbank offers its customers four ways to connect Auto Payment. To do this, you can use an ATM, and a terminal. Registered users can immediately start activating or deactivating the automated payment service. And everyone else will have to register, having previously received the code and identifier through an ATM, bank branch or by. If the first method is used, a receipt with one-time passwords will be issued.Photo-instruction for connecting auto payment
![](https://i1.wp.com/sbank-gid.ru/uploads/posts/2017-03/1489735019_2.jpg)
- the size of the transfer;
- transfer conditions: if the assigned limit is reached or there is a debt;
- transfer limit;
- number cell phone (if this is a template for replenishing a personal account);
- template name.
How to disable auto payment via Sberbank Online?
To disable automatic payment, go to the section "My Auto Payments", "Manage Auto Payments", "Operations", open the required template and delete it by clicking on the corresponding button. This operation also needs to be confirmed with a code that will be sent to your mobile phone.Disabling the auto payment service through the Sberbank Online system - step by step instructions
You can also use an ATM to cancel the automatic payment service.To deactivate Auto Pay, do the following:
- insert the card and enter the PIN;
- select "Service and Information";
- select "Auto payments";
- the entire list of created templates will open;
- select the one you need by specifying its name and deactivate;
- wait for a message with a confirmation code;
- indicate the received code in the appropriate column and confirm the deletion;
- pick up a check, which indicates the details of the operation.
Setting up auto payment via SMS
If the service " Mobile bank», You can use it to change parameters, make automatic payments, connect or delete templates. Used for this and. For example, sending the command AUTO PAYMENT activates this service. The service can be connected using various short commands: AUTO, AUTO PAYMENT, AUTOPAY, AVTOPLATEZH and the like.For example, if you want to customize a template for recharging a mobile number, you can use the command AUTOTEL and the amount of payment. For other payments (for housing and communal services, the Internet, television, games and other services), short USSD requests or SMS commands are not enough. To pay automatically on these invoices, you need to fill in the appropriate templates, indicating more detailed information. Such templates for payment for services are created in a separate section of the service.
For automatic payment, it is enough to send the following request: AUTOTEL -... This minus sign after the command means that the pattern should be disabled. All information about connecting / deactivating the automated payments service using templates can be found on the bank's website or in the Personal Account. After deleting the template, it is recommended to verify that the operation was successful. For this, ATMs, Personal Account, Mobile Bank service are used.
Disabling Auto Payment by contacting a bank branch
Having chosen this method, you should contact the employee and provide him with all the necessary information about the template: name, transfer amount, phone number, date and other data to identify automatic payment. It is also necessary to provide an identity document and a card (or its data).You can also call a Contact Center employee and ask for a service. This will require:
- dial the number (while in international roaming, the call is charged);
- press the number 0 to connect with a specialist;
- after establishing the connection, announce the information: card number and other data (validity time, special code). At the same time, secret information is not disclosed;
- order the service by informing the Sberbank employee of the relevant information: template name (company), transfer size, date;
- it will take the operator a few minutes to disable the specified pattern.
Thus, we have considered all the options for turning off auto payment through Sberbank Online, ATM, Mobile Bank, Personal Account, Contact Center.
Before you disconnect "Autopayment" from Sberbank via the phone, check for debts for this service. Then use one of three options - call the bank, send SMS or open the mobile application.
The "" service is convenient and useful, because you no longer need to think about paying for the services of organizations and other payments on a monthly basis, which means it eliminates debts. The bank takes on some of the responsibility. If you need to disable Auto Payment from Sberbank via your phone, there are three options: via a call, via SMS, or via a mobile application from the bank. The portal "I am a capitalist" will tell you in detail about each. You just have to choose.
Through the call
This method is the simplest and most convenient, but you need to go through identification - name your personal, passport data and a control word. Dial the number of Sberbank Customer Support:
- for Moscow: + 7-495-500-55-50;
- for Russia: 8-800-555-55-50 (free).
Wait for the specialist's response and inform him that you want to disable the automatic option. Answer employee questions. If identification is successful, it will be disabled.
Via SMS (only for services of mobile operators)
The method does not require special identification, but it is only suitable for deactivating the service of payment of bills of mobile operators. You must have a pre-issued "" on the card from which automatic debits are made.
To deactivate "Autopayment" from Sberbank via phone - send an SMS to the short number 900 with the text:
AUTO PAYMENT_minus sign _number of the phone to be disconnected (in 10-digit format) _the last four digits of the card number
For example, you want to remove payments by number 8-915-123-45-67 on the card 4276 3800 1234 9876. The text of the message will look like this:
AUTO PAYMENT - 9151234567 9876
The text AUTO PAYMENT can be replaced with AUTOTEL, AUTO or the Latin words AVTO, AUTO. The minus sign after the word "auto payment" is necessary, since it is this sign that indicates that you want to cancel the service. Phone number, minus sign and the last digits of the card number are entered through a space.
The payment found will be canceled. If it is not in the database, an SMS will be sent with the refusal of the operation due to the lack of data on the service provided.
Via mobile app (for smartphones)
Does your gadget have the ability to access the Internet and download mobile applications? Fine! Take advantage of this modern way. Download the Sberbank mobile online service in the application store that matches the operating system of your phone (App Store, Google Play, Microsoft (for Windows). It's free. Follow all the steps required by the system to install. required payment - go to the tab of the upper menu "Payments". Find an unnecessary service and disable it.
If you urgently need to cancel an automatic payment, and only your phone is at hand, use it. There is no need to run to the office, enjoy the queues and chat with obsessive consultants - this operation is not profitable for the bank. Do it yourself. "I am a capitalist" has offered you enough ways to disconnect "Autopayment" from Sberbank via phone.
Automatic bill payment is one of the most useful, convenient and demanded services of Sberbank. Thanks to her, money is transferred to organizations in the right amount and in a timely manner, receipts for housing and communal services are paid, saving owners from debts and fines. Moreover, all transactions are made completely independently. The holder is only required to mark the limits and specify the parameters.
However, not all clients are satisfied with such "conveniences". Sooner or later, the moment comes when there is a need to cancel auto payment. There are several simple ways to do this.
Disable auto payment via Mobile Bank
One of the fastest and most affordable methods that does not require additional resources, disabling the auto payment option is via SMS. To do this, you need to send a message to the well-known number 900. It should have the following content:
- The phrase typed in capital letters without additional punctuation marks (the hyphen must be left) "AUTOPayment-".
- This is followed, for example, by the phone number, which is replenished by itself.
- The last four digits from the card number. If one credit card is attached to the SIM card, then you can skip this step.
After considering the request, the user will be informed about the disconnection of the service. But first it will have to be confirmed with a reply SMS message.
Disable auto payment via Sberbank Online
On the Internet, you can not only connect or edit an option, but also disable it. To do this, perform the following steps:
- Log in to the site, go through authorization by entering your username and password, confirm the data by entering a five-digit code.
- Go to the section "Auto payments", view the list and disable what is required. If you plan to use the payment in the future, you can only suspend it. This will keep all the settings unchanged until you access them again.
Disable automatic payment via ATM
You can also disable or delete auto payment using any ATM. This is done very quickly. For this you need:
- Insert "plastic" into the slot, enter the pin code.
- Go to the subsection "Information and Service", find the appropriate function.
- Click on the name of the mobile operator (Megafon, MTS, Beeline and the like).
- Perform the required functions.
The modern society is replenished day by day with the latest technologies designed to make people's lives easier. But not everyone is comfortable with innovation. Therefore, to connect / disconnect functions, you can contact the consultants of Sberbank. They will explain how to perform certain operations, or perform them together with the visitor in any of the indicated ways.
The Auto Payment service has many advantages. This is a convenient and quick way to fulfill debt obligations. It allows you to automate repetitive translation operations money... But, there are situations when the service needs to be disabled, for example:
- the habit of paying bills yourself. Some people feel more relaxed when they spend such important financial operations yourself;
- you need to keep all expenses under control and it is not always appropriate to unexpectedly write off a certain amount from the card;
- the details of the payer or service provider have changed. For example, the client's phone number or the address of the transfer recipient has changed;
- the debt is fully paid, no more payment is required. For example, a customer has repaid a loan. Or he no longer uses the services of this Management Company in connection with the move;
- the client wants to pay bills with another card, or in another way.
There may be other reasons, as each case is different. Therefore, Sberbank gives its customers the opportunity to refuse the Auto Payment service at any convenient time. To do this, you just need to turn it off. This can be done in several ways.
With the help of "Sberbank Online"
It will be easiest for active Internet users to disconnect the service through the Sberbank Online system. To do this, you need to enter " personal Area»By filling out the user identification form, that is, enter your login and password on the login page.
Confirm your identity using a password from SMS, which the system will send to the number connected to the Mobile Bank service.
After completing these actions, we find ourselves in the user menu, where at the bottom right we select the "auto payments" tab. A list of all connected payments appears immediately, as well as the ability to manage them and create a new one. We find the name of the service to be disabled. For example, you need to stop automatically recharging your phone balance. In this case, the name will be the number to which the service is connected. We press this line.
We get to the page of a specific "Auto payment". Here you can view the parameters of the connected service, edit and cancel it. To cancel, click the big "cancel payment" message on a green background at the bottom of the page.
Then the user is prompted to enter a confirmation code from the SMS that Sberbank will send from number 900. Usually it is 6 digits. We enter the received code and press the inscription "Confirm".
The system will perform the operation in a minimal amount of time. On the last page that opens, you can see its status - "accepted for execution".
This means that no further action is required from the user to disconnect. The service will be disconnected soon.
With the help of a bank specialist
For clients who do not have the Internet at the moment, the bank gives the opportunity to disable "Auto payment" by contacting a specialist. You need to come to the branch of Sberbank, which serves individuals, or call contact center by phone hotline 8-800-555-55-50 .
- Having decided to walk to the bank and personally communicate with a specialist through the window, you must not forget to take your passport with you. The departments have an electronic queue system. To get an appointment, you need to take a ticket at a special terminal. On the screen of the device, select the inscription "payments", and the terminal will print a coupon with the assigned number in the queue. In case of difficulties, you can ask for help from a consultant who works in the hall with visitors.
We are waiting for a call to our number. It consists of letters and numbers. The letter defines the category of the request and the specialist to whom the system will send, and the numbers determine the order. The coupon usually indicates how many people are ahead.
In order not to miss your turn, you need to follow the electronic scoreboard, of which there are usually several in the hall, or wait for the system's voice message.
After waiting, we go to the window indicated by the system to a specialist. All other actions will be performed by him as soon as he understands the purpose of the visit, and checks the passport for identification. The service will be disconnected shortly.
- In order not to go anywhere, and not to stand in line, you can use the help of the Sberbank contact center. Having made a free call on the hotline phone, the client gets into the voice menu, which is designed to solve the simplest issues. Some types of services can be disabled this way. If this is not enough for the desired result, you must press the "0" key on the keyboard of your phone and, after waiting for the operator's response, inform him about your problem. The specialist will perform the necessary operations after identifying the caller. To do this, the bank client will have to name the passport and card data, or just a control word, if it remains in memory. This is for safety.
Disconnection through the "Mobile Bank" system
This method is suitable only for disabling automatic top-up of the phone balance. If this service is no longer needed, we send an SMS message to number 900 with a special code. There are two options:
- If you need to disconnect someone else's number, the message should look like this: "AUTO PAYMENT -" (Be sure to put a minus sign "-" after the word), a 10-digit phone number (without the number 8) that you want to disconnect from the service, and the last four digits of the number the card from which the payment is debited, if the Mobile bank»Several cards are connected.
It is important that all words in the message are separated by spaces. Other variants of the first codeword are possible. It can be replaced with “AUTO-”, “AVTO-”, “AUTO-”, “AUTOTEL-”. A space before the minus sign is not needed.
- If you need to disconnect the service from the number from which the message is sent, you can limit yourself to the following text: "AUTOPPAYMENT-" (or other variations of this word).
After sending a message to number 900, the service will be disabled, and an SMS notification will be sent.
Any ATM or terminal is suitable to disable all types of “Auto Payment”. The algorithm of actions is simple:
We insert the card into the device and enter the pin code. The main menu opens. We find the line "personal account" and click.
The cabinet menu opens. We find "auto payment".
It should be remembered that the menu of different ATMs and terminals may differ slightly from each other, but the general algorithm of actions is the same.
Thus, you can cancel the service at any convenient time.
You can refuse additional services yourself or contact Sberbank employees, if necessary. It makes sense to disable automatic payment from the Sberbank card if there is no need for additional service. For example, a loan has been paid in full, or another person is contributing, or wage begins to be transferred to another card.
The service can be turned off without any problems via the Internet or mobile bank. If you need the help of a bank employee and additional advice, then you need to contact the Sberbank division.
You can not completely abandon the service, but pause for a while. When the automatic payment is needed again, you can resume service. To connect the service, you need to go to the menu and select "Connect".
Instructions for disabling the "Autopayment" service from Sberbank through your personal account on the website
Using a mobile phone, you can quickly disable card payments. To do this, send a message to number 900 with the text "Auto payment" or "AVTO (AUTO)". A “-” sign is placed after the text. If the service needs to be disconnected from a specific phone, then the cell number must be entered in the SMS next to the word AVTO. The cell number is entered without the digit eight, and the last four digits are indicated next bank card... Spaces are placed between the “-” sign, the cell phone number and the plastic number. There is no space between the word "Autopayment" and the "-" sign.
Via terminal and ATM
You will need to find a self-service device where you can cancel the auto-trusted payment service. Here step-by-step instructionhow to refuse auto payment:
- Choose an ATM.
- Insert plastic.
- Enter the secret code.
- Select "Mobile Bank" or "Information and Service" on the monitor.
- Find auto payments.
- Choose a mobile operator.
- Click "Disable Auto Payments".
- Follow the instructions on the monitor.
At a branch or contact center
The contact center solves many issues, including the ability to turn off the auto-trusted payment. You need to call 8-800-555 55 50 and tell the specialist that you have decided to disable the option.
Important! It is better to prepare plastic, passport and remember the answer to the secret question in advance. The operator requests this data from customers, and then stops the service.
The operator can ask for the CVV number, it is indicated on the back of the plastic. If it was not possible to turn off the service through the contact center or personal account on the Internet, it remains to contact the bank division. There you need to go to the terminal, take a ticket and wait for your turn. At Sberbank, you can contact a consultant who will tell you how you can turn off phone payments yourself.
There are several ways to opt out of automatic payment. The Sberbank Online service is suitable if you are used to solving issues online. When there is extra time, you can contact the financial institution or contact center. It is advisable to clarify whether the additional service has actually been disabled. To do this, you need to go to the Internet Bank and familiarize yourself with the saved templates. "Auto payment" is saved when switching to another operator. Therefore, the service is separately disabled if it is no longer required.