Multichannel phone bank home credit. Hot line home credit
Practically the leader in the credit market for individuals stands for Home Credit. According to ratings compiled over several years, the organization ranks in the TOP-20. Clients in this financial institution are attracted low rates, pleasant conditions, Grace period and much more.
In order to always be in touch, a Home Credit Bank hotline has been created for customers and partners to solve problems and answer questions. Find out how to contact the hotline, is it possible to send a message? Working hours, what hours does it work?
How to write to the support service of Home Credit Bank?
The support service is able to solve all the problems that arise for the clients of the organization, related to the competence and activities of the bank. To do this, you can use not only the hotline, but also special electronic forms. The following are used as modern and non-traditional communication systems:
- Chat on the site.
- Communication in social networks.
- Writing an email message.
Information about all contacts can be obtained on the website -, the “Chat” tab is also provided there, where you can ask a question of interest on the topic.
At Home Credit, the hotline phone performs several important features. This review will focus on them and how can still be contacted with free customer support.
What information can be obtained by calling the bank's hotline?
In most cases, customers can call the Home Credit Bank hotline to get necessary information from the operator, which concerns:
- Locations and contacts of any office or point of sale of banking products Home Credit Bank, its details, work schedule.
- Products and services provided by the bank.
- Promotions or events held by the bank for customers.
- The terms of the signed agreement with the bank (most often questions relate to operations carried out on the account, repayment amounts to the bank and their terms, blocking and unblocking plastic cards, operations in a mobile application).
Home Credit hotline phone number
Free service of the Contact Center of Home Credit Bank does not require installation and configuration of special software either on a computer or on a client's phone.
To solve all business issues, a single hot telephone line of Home Credit Bank is allocated - 8-495-785-8222, which operates around the clock.
This is a single phone number to which you can call the bank from a stationary device and from mobile phones whose numbers are valid in Moscow and other regions of the country.
However, if a call from a regular phone to a hotline is free, then from a mobile phone subscribers can call at the rates set for them by the number operator.
Communication with the main representative office of Home Credit Bank LLC
Home Credit Bank uses the hotline phone for general financial service issues, and to solve organizational issues not related to banking products, you need to contact the head office of HCF Bank LLC, for this you can use following lines:
- +7-795-785-8225 - this number can be used to call the secretariat of the main department of the bank to switch to a specific department, if the client extensions known.
- +7-795-785-8218 – 24/7 telephone number to receive faxes for the head office of Home Credit in Moscow.
The functions of the employees of the Contact Center of HCF Bank LLC include most of the organizational options, which will be discussed in more detail in the next section.
Hotline of Home Credit Bank – Opportunities
Apart from information services The free round-the-clock hotline of Home Credit Bank can make some adjustments to the products offered by the bank.
Hotline technical support specialists help customers in solving such problems:
- Discover about current offers Home Credit Bank.
- talk about payments on loan agreement(terms, amounts, commissions, etc.).
- Leave a request and your contacts for the bank to approve a loan or receive a Home Credit Bank card, including the one that will be covered by installments on favorable terms.
- Technical support when working with plastic card : activate, block or unblock the card, issue or reissue the password to the card, change the limit.
- Connect or Disconnect Additional services– SMS informing, insurance, financial protection, services via the Internet, open a personal account on the portal.
- Making a call to the operator request a financial report on transactions on a card or account.
- Make changes in the bank's database according to the client's information: address, contact numbers, place of work, etc.
- Activate the payment option when registering cards issued by the bank with the Visa, Mastercard logos through mobile software or personal account.
- Block or restore mobile banking, if necessary.
- Perform other stipulated by the agreement for service, action.
When can the bank support service not be able to help?
Basically, technical support solves issues over the phone, but some specific tasks require personal presence client at the bank office, so the Call center service specialists recommend him to contact the nearest bank branches in his city, where his application will be promptly processed.
Other ways to contact Home Credit Bank
Many faced a situation when, in order to contact the operator, they had to wait a long time for their turn to talk to a specialist on the other end of the wire. From time to time, such moments also happen in the Home Credit Call Center service, when sometimes it takes some time to contact a technical support employee.
In order for customers to always be able, if necessary, to receive quality service, the bank has introduced several more communication channels that allow for prompt access to information and services of the bank.
Bank Home Credit hotline can be replaced by other means of communication with experts:
- Help "Home Chat" via the Internet, designed for online communication of customers with banking specialists. Here you can get not only advisory support, but also documentary. Via Home Chat possible to get various certificates and reports for inquiries about the state of the account, statements of transactions, etc. General issues can be asked by all those who applied without exception, but on a personal request you can find out the answer after customer identification and confirmation of ownership of the accounts of interest to him.
To use the service, you need to go to the "Ask a Question" section on the bank's website. In the list that opens, there is the desired item - "Home Chat". There is a shorter way if you apply online through the official website of the bank homecredit.ru - in the main window on the top panel there is a corresponding Home Chat button.
- An alternative way to communicate online with a bank specialist provides and mobile app. As in the case of Home Chat, here can be discussed many points of interest on Home Credit banking products in the personal account of the user profile.
- For questions banking serviceyou can contact and through the Internet banking service, where the “Messages” option exists for these purposes.
- Existing and potential customers actively using social media, the questions that arise can be answered there. Home Credit Bank maintains accounts in such famous directions like Twitter, Odnoklassniki, Facebook and VKontakte.
Conclusion
Bank users are primarily looking for reliable and professional financial services. Home Credit and Finance Bank is actively developing its network in Russia, which requires the organization of an appropriate level of customer service.
For these purposes, the developers have provided accessible channels through which there is continuous communication between clients and bank specialists.
Each employee responsible for advising a client through Contact Center or otherwise, is a professional who provides a full consultation with reliable information and up-to-date offers.
The client should feel taken care of himself and, if necessary, be able to contact the bank at any time by making a free call to the phone number of the call center specialists on duty - this immutable rule has been strictly observed by Home Credit Bank for the past two decades. There are no and cannot be insignificant trifles in the organization of work with borrowers - any call to the hotline phone number will be accepted and will not go unanswered. The adoption of such an approach to work naturally brought the bank into the group of leaders in the consumer lending market.
The functioning of the Home Credit hotline is based on the standard principles of organizing the work of a call center with a single multi-channel number, by calling to which the client can get expert advice or automatically receive information or connect or disconnect any services, following the prompts of the answering machine. As a toll-free number, as in all similar call centers and technical support services of large companies, a single federal number has been allocated, starting with the first four digits 8800.
The hotline number 8800-700-800-6 means that the operator telephone communication for this number, a condition is set under which incoming calls to it are made at the expense of the called subscriber.
Free calls to the call center are beneficial not only for customers, but also for Homecredit, since this principle of operation has undeniable advantages:
- Stimulates to apply to the bank more often and, as a result, leads to an increase in the sale of services;
- Contributes to raising the level of awareness of citizens;
- Increases confidence.
The main issues that can be resolved when contacting the hotline
To resolve most issues related to obtaining information about banking products, issuing and using bank cards, the easiest step for a client is to call a hotline from a mobile or landline phone.
This method of applying for a Home loan is most in demand in the following cases:
- In case of loss or theft bank card you should immediately call the bank to block the card. If the client does not remember the details of the card, he will need to identify himself: provide passport data, name code words, answer a secret question;
- To confirm the performance of transactions on the card, if such transactions caused doubts of the bank and were suspended;
- To check the balance or debt, clarify the amounts and terms of loan payments;
- To get advice on the issuance and maintenance of a bank card;
- To connect or disconnect additional services on the map;
- To clarify the location of the nearest offices or ATMs and their work schedule;
- In case of difficulties with connecting or logging into the Internet Bank.
The list of issues that are resolved by on-duty specialists when contacting the hotline is almost endless. It is impossible to resolve only issues that require personal presence or a personal signature. Home Credit Bank contacts, including hotline contacts, are posted on the website in the Technical Support section. Currently, for calls to the call center, the bank is listed on the website as a contact phone number and uses the number 8495-785-82-22.
Summary
At present, the possibility of contacting the bank using a toll-free number has been suspended; the 24-hour telephone number 8495-785-82-22, indicated in the corresponding section of the Home Credit website, is used as a telephone for contacting the hotline. Calls to it are paid if made from mobile phones, and are charged at the rates of the corresponding telecom operator. Calls to 8800-700-800-6 are not supported in 2016.
By calling the Home Credit Bank hotline, you can consult with specialists about the services provided by the financial institution and troubleshoot problems that arise when using its products.
Hotline of Home Credit Bank
Home Credit Bank, like all financial institutions in Russia, strives to constantly be in touch with customers and provide them with comprehensive support, instruct them, help solve problems and inform about the services provided and relevant banking products.
Single support service number of Home Credit Bank
Until recently, all customers of Home Credit Bank were provided with a single round-the-clock toll-free number for connecting with duty managers financial company:
Regardless of whether the call was made from a landline or cell phone, connection and call charges were not charged.
Important: to contact the specialists, you had to follow the voice instructions.
At the moment, the above number is frozen. However, this does not mean that citizens do not have the opportunity to call the bank's hotline. In each region, clients of the financial institution are given the opportunity to call hotline operators at different regional numbers.
Support number for dialing from Moscow, the Moscow region and anywhere in the world
Another number provided for clients financial institution located in St. Petersburg:
As in the previous case, communication will cost money. Before you call and ask a question, consider how to formulate it so that the operator immediately understands and answers concisely. Otherwise, you will have to spend money on explanations.
Important: before calling, prepare a contract concluded with the bank and cards. In many cases, it is required to name the plastic or contract numbers. They may also ask for a code word.
SPb dialing is also valid for calls from roaming.
What can you expect if you contact Home Credit Bank technical support?
Everything will become much easier if you open your own personal account on the official website of Home Credit Bank. With the help of a personal account, you can independently solve most of the problems that cause customers to call the hotline. In your personal account you can see the balances on loans and credit cards, get up-to-date information about all products of Home Credit Bank, find out about admission Money to your accounts, etc.
LK is especially convenient for those who make monthly payments to close the loan. Thanks to personal account, you will not forget that within a certain period you need to make a certain amount of loan repayment.