Raiffeisen Internet Bank for legal entities. What is Raiffeisenbank's Elbrus system? How to use

User Workstation Requirements

Hardware requirements

The account mode in accordance with the law makes it possible to control the outgoing payments of the “Account Holder” (representative, agent, dealer, intermediary).

The obligation of the bank to comply with the targeted spending of funds is carried out exclusively in favor of the “Beneficiary”.

An IBM-compatible computer with a processor class of at least Pentium 4 and a RAM of at least 512 MB, a USB v1.1 port (or higher), a mouse;

at least 100 MB of free disk space;

permanent connection to the Internet, the ability to work via HTTPS (port 443);

uSB-token device (issued by the Bank), USB flash drive;

a mobile phone connected to services by a mobile operator (required when using the SMS-OTP service).

Software requirements

microsoft Windows 7/8 operating system;

current browser versions: Internet Explorer; Mozilla Firefox Opera Yandex; Google Chrome

to download / install / update CIPF, you need the rights “Local Administrator”, “Experienced User”;

cryptoPlugin must be installed on the computer (available for download during authorization in the System if there are signing rights); To work with the USB-token device, you need to download and install the device driver from the bank website:

availability of licensed regularly updated antivirus software;

the absence on the User’s computer of previously installed copies of CryptoPro CSP software versions lower than 3.6.

Login to the system is carried out according to the username and password assigned to each user.

To log in:

Password complexity requirements for logging in and USB-token

Password requirements for logging into the System:

Password must be at least 8 characters long.

The password must contain characters of three categories from among the following four:

1. uppercase letters of the English alphabet from A to Z;

   lowercase English letters from a to z;

   decimal digits (from 0 to 9);

   special characters from the set [email protected]#%&*;’:",./?

The password should not contain a sequence of characters included in the individual username (login).

The password must not contain a sequence of three repeated characters.

USB-token password requirements:

password must be at least 8 and no more than 14 characters;

the password must simultaneously include Latin characters (A-z - both lowercase and uppercase) and numbers (0-9).

How to read an extract for an open reporting period

Password is used for external additional protection of your information. The password can be changed by the user during a session with the system.

To change the user password, follow these steps:

HSA Key Generation

To generate HSA keys:

For this:

open the certificate request and click the " Print»

print the HSA key certificate form in 2 (two) copies, on the form, put the signature of the certificate holder, the signature of the head (signatory with the right of first signature) and the seal of the organization

certified blanks of the TSA key certificate must be submitted to the bank branch serving you

After activating the keys of the ASP Bank, you will be able to sign documents in the system. Activating an HSA key can take up to 2 (two) business days after receiving a HSA key certificate.

ASP Key Recovery

Please note that updating the HSA keys is possible only if the current HSA keys are still valid at the time of generation. If the validity of the HSA keys has already expired, you must perform the generation of HSA keys.

To update the HSA keys, do the following:

To create HSA keys for a user with the right of first signing, connect a USB-token device (for each signatory a separate device). To create HSA keys for a user with the second signature right, use a removable medium - a USB flash drive.

You can regenerate to the same media as the current HSA keys, or choose another one.

To store HSA keys in a USB-token device, select AKS ifdh 0, AKS ifdh 1, Aladdin Token JC 0 or JaCarta 00 from the list (numbers may vary).

To store on removable media - USB flash drive, select Drive (E, H, F, etc.). Click “ OK»

To generate HSA keys, move the mouse cursor within this window until the scale is full.

Then a window for entering the password for the device for storing keys will appear.

If you are using a new USB-token device, you must specify the standard password for the device (if you did not change it), or the password that was specified when changing the standard to a more secure one.

If the keys are stored on removable media, then in the fields " New password"And" the confirmation»Set a password that will be used to sign documents in the future.

Click “OK” to complete the ASP key regeneration procedure.

Mark the created document with a tick and press the “ Sign", Select valid HSA keys and sign the document, then click" Submit».

After the document is in the status of " Processed”, New HSA keys become active, old HSA keys become invalid.

If USB-token is used as such a device, you must specify the password for this device.

Please note that certificates for the ELBRUS Internet system cannot be copied and transferred to other devices.

Changing the password for a USB-token device

For security reasons, we recommend that you change the default password immediately after receiving the USB-token device. The user is responsible for maintaining the password. Do not pass or share the USB-token access password to third parties.

Password change is performed using the utility " eToken Properties". To start the program, go to the menu item “Start” - “Programs” - “eToken” - “eToken PKI Client” - “eToken Properties”.

When the program starts, insert the USB-token device. It will become active and a list of available actions will appear.
In order to change the USB-token password, you must perform the following steps:

Forgot pin for USB Token

If you did not change the pin code when receiving the USB-token, try entering 1234567890.

If this pin code does not fit, then the standard pin code has been changed. If you cannot remember it, you need to initialize the USB-token and repeat the procedure for generating HSA keys.

During the password reset procedure, all data from the USB-token is deleted.

To initialize a USB-token you must:

Procedure in case of key compromise

Key compromise is:

Dismissal of employees who had access to key information.

The fact of unauthorized copying of key information.

Loss of key carriers.

In case of key compromise:

Stop exchanging electronic documents with the bank.

Report the fact of compromise to the bank.

Check all your outgoing payments received by the bank from the moment preceding the fact of compromise.

If necessary, get a new key carrier or registration data from the bank.

Generate a new set of keys.

Register a new set of keys in the bank.

As agreed with the bank, continue to work with a new set of keys.

You can report suspected key compromise in the following ways:

Personal appeal of an authorized representative of the client to the service unit of the bank.

Contacting customer support by phone.

Send key compromise information by fax or.
The text of the appeal: “Request to block access to the client bank in connection with a suspicion of compromise.”

Contact via feedback form.

Account unlock

To remove the lock from the user account of the ELBRUS Internet system, it is necessary to contact the servicing unit of the bank and provide an application to unblock the specified user.

The application is written in free form on the letterhead of the organization.

Unable to display page

Lack of access to the system is quite possible if the connection on port 443 is closed on your computer or on the proxy server. This port (443) must be open to establish a secure SSL connection (https protocol) with our web server.

If this is not the case, please contact technical support and describe to us the errors that arise, we will try to figure it out and offer a solution.

You can contact ELBRUS Technical Support by phone,

Working with a document in Elbrus

Creating a Payment Order

1.1. To create a payment order
In the list of payment orders, click on the button on the toolbar " Create a new document».

If you work in the system on behalf of a user who is part of more than one of the organizations registered in the system, the system will prompt you to specify the organization on behalf of which the document is created:

1.2. Note
Critical errors will be highlighted by pictograms; an example of an error is the absence of a payment destination; non-critical remarks in which document sending allowed, - with pictograms, an example of a comment (warning) - an indication of the wrong type of payment.

1.3. Document generation

A new document can be created in several ways:

By manually filling in the details of the document in electronic form.

By creating a pattern.

By creating a copy of an existing document.

By importing a document from the accounting system.

When you try to save a document, the system checks the correctness of filling in the fields.

Depending on the results of the scan, the created / imported document after saving will receive one of the following statuses:

« Control error"- if the check revealed errors. A document with this status can be edited or deleted. If the edited document is checked without errors during saving, it is saved with the status “ Created by»;

« Created ”/“ Imported"- if the check did not reveal errors. A document with this status can be changed, deleted or signed. If during saving the changed document the check reveals errors, it is saved with the status “ Control error».

1.4. Note

After the procedure for checking the completed fields of the document, the system displays in a separate window a final list of errors and warnings. If there are warnings, it is possible to save and sign the document.

Documents with the status " Created by"And" Imported»Can be signed and sent to the bank for processing. To send payment documents, it is necessary to affix both the first and second signatures; for non-payment documents (letters, request for extracts) one signature is sufficient (either one first or one second). After signing, a document can receive one of the following statuses:

« Partially signed"- this status means that the document is signed with only one signature of two. It is not possible to send a document with this status for processing;

« Signed by»- this status means that the document is fully signed and ready to be sent for processing at the bank.

Import / Export of documents from 1C

The ELBRUS Internet system supports the ability to exchange data (import / export) with 1C.

3.1. Export of statements to 1C
To export statements to "1C", you must perform the following steps:

3.2. Import of payment orders from 1C
To import documents from 1C:

As a result of these actions, documents will be imported from 1C.

Creating a template based on a document

To create a template based on an existing document:

Directories

In the process of working with the system, users may need to enter the same data when filling in the details of various documents.

For example, when forming payment orders, you may need to indicate a taxpayer status indicator - one of a number of possible ones. To simplify the use of information and reduce the likelihood of entering erroneous values, part of the data is placed in special registers called directories. In the example with payment orders, all possible indicators of the status of the taxpayer are listed in the directory of indicators of the status of the taxpayer. Thus, when generating payment orders, there is no need to manually enter the values \u200b\u200bof taxpayer status indicators.

Features of working with directories
Directories in the system have the following features.
Directory entries may describe system behavior. For example, a directory of VAT calculation methods contains a list of possible rules for accounting for the amount of value added tax.
Filling of directories can be done manually.
Depending on the application in the system, the following types of directories are distinguished:

Corporate - reference books used by the client and banking parts of the system. Directory entries can be used to fill out the details of outgoing documents. When receiving documents, the system checks the compliance of the values \u200b\u200bof the details of the documents with the data contained in the directories. Filling and maintaining these directories up to date is carried out by the bank;

Local - directories containing information about correspondents, beneficiaries and payment details. Local directories can be used by clients in the formation of outgoing documents. The information contained in the directories is different for each client. For example, each client may have its own list of beneficiaries, information on which is contained in the directory of beneficiaries. Viewing and filling out these directories is carried out by the client

In the process of working with the system, users may need to enter the same data when filling out

Relevance of local directories data
During the operation of the system, the information contained in the directories may lose relevance. To maintain the relevance of information, it is necessary to periodically update directories.
Updating the data of directories can be performed by manually entering values \u200b\u200bin the entries of the directories.

When filling out these directories, the system checks whether the entered value meets certain requirements.

Filling of these directories can be done manually for the following local directories:
General:

Directory of payment details.

Correspondents.

Beneficiaries.

Responsible artists.

Passport deals.

Beneficiaries of the guarantee.

Reference BIC RF.

Types of currency transactions 138-I.

Directory of countries.

Handbook of payment types.

RKO on ruble operations:

Handbook of payment types.

Directory of Payment Priorities.

Handbook of types of operations.

Reference book of cash symbols.

Directory for tax payments:

Handbook of KBK.

Directory of taxpayer status indicators.

Directory of indicators of the basis of payment.

Handbook of tax period indicators.

Handbook of payment type indicators.

RKO on currency transactions:

International Directory of Banks.

Directory of types of transfer fees.

Directory of types of supporting documents.

Directory of types of contracts (loan agreements).

Directory of types of supporting documents.

Directory of currency codes.

Central Bank Courses.

Directory of repayment terms of the loan agreement.

LIBOR betting codes directory.

When generating statements for a period ending with the current day, an statement is created until the previous day

The statement for the period includes only final statements, which are formed on the day after the operation on the account.

About Raiffeisenbank Client Bank

Like any major banking institution, Raiffeisenbank offers its customers who have concluded a settlement and cash services agreement to sign an additional agreement to it, which provides for the use of the Raiffeisenbank-client bank system - Elbrus Raiffeisen.

How to connect to Elbrus Raiffeisen

After signing an additional agreement to the RKO agreement on the use of a client bank, a bank employee will give you an envelope with a username and password to access the system, as well as a USB device - USB-token. It is necessary to generate an electronic signature on this device using specialized software - an analogue of the handwritten signature of the key owner. To do this, go to the login page for the Elbrus Raiffesen system - elbrus.raiffeisen.ru and enter the username and password received in the bank, then follow the instructions for generating a digital signature. After the generation procedure is completed, you need to print the key certificate and transfer it to the bank employee to complete the activation procedure of the electronic signature. After that, you can start working in the system.

Features of Elbrus Raiffeisen

This service allows you to manage your account without having to go to the office, draw up and transfer payment orders, convert currency, and make international payments. Each payment order is automatically checked for correctness of completion. In addition, you can create a payment order template and save yourself from having to re-enter the same data.

Elbrus Raiffesen enables users to customize the program interface "for themselves". Especially for large organizations, the possibility of functioning of this program on a local network, as well as the ability to connect almost all currently known databases, has been implemented. Constantly updated directories, connected to most input forms, the presence of an auto-complete function significantly speed up the preparation of payment orders and increase the correctness of their filling.

Many customers of the bank, when initially logging in, instead of entering the address of the client bank of Raiffeisenbank enter “elbrus raiffeisen ru” and, of course, do not get to the authorization page of Elbrus Raiffeisen. Apparently, this is due to the fact that in the instructions for the initial login to the system this link is underlined and the dots between the words are not very visible, therefore, inexperienced computer users are mistaken and they have to call customer support.

Safety Elbrus Raiffeisen

Raiffeisenbank's client bank is one of the most reliable Internet access systems for accessing a legal entity's account. None of the payment orders can be accepted by the bank without the encryption procedure and signing with the customer’s own handwritten signature. The system implements the possibility of mandatory presence in the payment order of two signatures (as a rule, the head of the organization and the accountant), which eliminates the possibility of unauthorized spending of funds. Unlocking the client’s electronic signature occurs only after passing through the identification procedure in the identity document and reconciling the signature on the certificate and the card with sample signatures on the side of the bank.

Most financial corporations support small and medium-sized businesses. The development and prosperity of any business requires round-the-clock support and control. Raffeisenbank is no exception and offers its customers online business management systems.

Modern business solutions from Raffeisenbank

In order for the entrepreneur to concentrate on the development of new ideas, Raffeisenbank offers an online business system for the effective management of his own business. The system interface includes all the wishes of customers. After entering the Raffeisen business online system, the client will see all the items of interest on the main page.

After entering the personal account, having made just a couple of clicks with the mouse, the client can see the entire history of operations performed in the system. The entrepreneur can see the status of the operations he performed or download the payment document he needs to send it again.
The available ability to customize Internet banking in accordance with the needs of the entrepreneur makes it even more convenient to use.
Raiffeisenbank strives for continuous improvement of service. That is why, it is planned to introduce new features into the existing Business Online system. For example, it is planned to import payments from 1C. After the introduction of this innovation, a person will not have to enter payment details manually each time.
It is also planned to create a special chat in which an entrepreneur will be able to ask a bank employee an online question of interest to him.
It is planned to accelerate the sending of payments to company counterparties. Soon, payment templates will be created for their expedited sending.
For Raffeisenbank, customer feedback is very important. That is why, the development of Internet banking is carried out taking into account their wishes.

Card for business development from Raffeisenbank 24/7

The 24/7 card from Raffeisenbank was created for simplified cash deposits to the company’s current account. There is the possibility of opening an unlimited number of cards tied to the company’s current account. This product is made out by authorized persons of the company.
Using a 24/7 card, you can deposit and withdraw cash at Raffeisenbank ATMs without additional fees. Having issued a Raffeisenbank card with the “Business 24/7” Cash in tariff, an entrepreneur can only deposit cash into a current account. Withdrawing funds from such a card will be impossible.
Among the advantages of such a card are the following:

• The card is issued to the current account in rubles;
• You can deposit and withdraw cash without any restrictions;
• All operations performed are monitored by SMS.

By issuing such a card, an entrepreneur will be able to save on collection services. Raffeisenbank cards for small businesses will become a reliable assistant, because the security of transactions is controlled by a chip and an individual PIN code. With its help, it is impossible to pay on the Internet for purchases made.

Cards for business from Raffeisenbank

Business cards from Raffeisenbank will help the entrepreneur in various situations. Premium corporate cards are created specifically to make life easier for the leader who is constantly on business trips. Such cards can be linked both to the main company current account, and created separately. Holders of such cards are insured for their loss and can take advantage of a wide range of privileges from partner stores of the company.

A debit card tied to the main current account will help control all financial transactions made by authorized employees. Using such a product will reduce the burden on accountants and optimize other costs. Opening a card will be the best solution for companies making the minimum number of payments.
Debit cards tied to the main current account will be an excellent solution for transferring salaries to employees. In addition to the standard functions of replenishment of withdrawals, holders of such cards have the opportunity to pay for various goods and services with their help. These cards accept all retail outlets equipped with payment terminals.
Customs cards will help to quickly pay the necessary duties when importing goods from abroad. You can pay the necessary fees both at customs and in your personal account of the Internet bank.
A co-branding card allows you to accumulate points and exchange them for various representation services.

Credit from Raffeisenbank for business development

Raffeisenbank offers entrepreneurs favorable loans for small businesses. The financial company uses an individual approach to each entrepreneur.
Corporate clients with an annual turnover of funds up to 60 million rubles can use the overdraft from Raffeisenbank. The maximum amount of such a loan is 100,000 rubles. In order to connect an overdraft, it is enough for customers to note their consent to the provision of a credit limit during the execution of the application for opening a current account. Overdraft will be connected automatically without additional visits to the branch of the financial company. The interest rate for the use of borrowed funds is 0.1% per day. If borrowed money is not used, then interest will not be charged. Overdraft will be connected automatically after using the current account for three months. Additional commissions for its issuance are not charged.

A loan secured by property allows you to quickly get up to 4.5 million rubles. The maximum loan term for small businesses from Raffeisenbank is 5 years. Mandatory collateral in the form of real estate. An additional condition for the provision of borrowed funds is the guarantee of other business owners. The application for a loan is considered within two business days.
Raffeisenbank offers corporate customers the opportunity to grow their business using the most modern technologies. The ability to use simplified methods of obtaining borrowed funds will allow the entrepreneur to bring his brainchild to a new round of development in the consumer market.

Every minute is valued in business, because lost profits can cause losses and damage your reputation.

Raiffeisen Busines Online values \u200b\u200bthe time of each client and offers a service that matches the speed of thought of each client.

And its efficiency and quality of execution will never fail.

The RBO system is an online bank for entrepreneurs and legal entities, which includes a “bank in every office”.

To use Internet banking, a legal entity must enter the website at the address and enter the user name and password at the top of the screen.

There are several ways to get access data:

The site provides information for all categories of customers and is separately grouped for small and corporate businesses.

Details of product information:

• settlement and cash services;
• debit cards and the possibility of opening an overdraft, conditions for its provision;
• credit programs depending on the size of the proceeds;
• additional products promotions.

We consider in detail each direction.
The procedure for opening a cash settlement
After entering the site you need to go down to the bottom of the screen.

At the bottom of the screen, study some of the benefits and click on the "Become a customer" button.

In a new window, you need to fill out a service request. Select the amount of annual turnover and enter information in the appropriate fields.

You must fully enter the name of the company, indicate the contact person and his phone number, as well as an email address for correspondence.

Mark the services you need to open: current account, acquiring, corporate card, deposit or payroll project.

Choose the city and branch in which you want to be served.

If necessary, provide additional information about your business or wishes.

Check the box for consent to the processing of personal data, enter the verification code from the image and click the "Send" button.

On the page you can find the service rates. After gaining access, go to the Internet Bank using the button in the upper right corner.

Choice and application for a card

Each client is offered 3 types of cards, depending on their intended use, tariffs are developed.

And also on the page, you can immediately immediately execute the commands without additional activation:

• block a lost or stolen card;
• activate a new card;
• change PIN
• connect SMS informing service.

Types of Credit Programs

Depending on the size of the revenue, the species are divided into 2 groups. By clicking on each of them you can get detailed information and order a manager’s call.

The difference between loan products is a simple review procedure, favorable conditions, provision of money without collateral and collateral in the amount of up to 2,000,000 rubles.

Additional services for the client

Raiffeisen offers its customers a full range of services and, if necessary, you can draw up a contract for acquiring and collection.

The conditions for acquiring a range of products are favorable, and additional shares can save significant amounts.

The main page contains all the necessary information with which the client needs to get acquainted quickly or have it “at hand” constantly.

You can get information about the status of payments, account balances and recent movements on them.

The menu includes only 3 items:

• home page
• payments
• extracts;
• letters;
• support service.

An extract can be generated for a day, week, period, and the most popular periods are immediately offered, and calendar dates can also be set.

Additionally, the main page provides correspondence with the bank and information on the latest outgoing payments.

If necessary, if the client needs a function from the old system, you can enter the menu and work. And also this menu is convenient for those who find it difficult or once to rebuild.

The new online banking is simple. You can perform many actions only from the main screen, without making endless transitions from menu to menu and walking through the system pages.

In two clicks, you can create a payment order, which helps the counterparty directory and the ability to create templates and auto payments.

If necessary, the client can change the password at his discretion.

The currency control function is available in the old system. Raiffeisen does not force all customers to switch to the new system, everyone chooses for himself what is more convenient with that and works.

Because the main task of the bank is the client and his desire in the first place.

If necessary, you can always write in an online chat or call a specialist.

In outgoing payments, filters can be set by date, amount, counterparty, payment purpose.

You can issue a template for any payment order, if necessary, you can copy it and edit some of its parameters.

From the menu, you can immediately generate an extract, sign a document, print, move to the archive if necessary.

A payment order is created quickly due to the large number of built-in directories - both by the bank and the client, there are forms of widespread orders.

An interesting function when creating a payment order is the note function.

In order not to recall the name of the supplier or not to study the contract, in order to remember why the payment was made in a special field, you can write the purpose of the payment in your own words.

Information specified in this field is not transmitted to the bank.

When creating a letter to the bank, you can select the main fields so as not to waste time describing the problem, and add a short comment to the message.

The client independently configures the interface and the necessary filters in a few minutes to immediately receive the necessary information.

To upload documents to RBO, just drag the file from the computer.

Parameters of loading and unloading information in 1C can also be configured.

Benefits of Using RBO

The program was developed very carefully, even the smallest details were taken into account as a result of lengthy “combat” tests.

Therefore, she has a huge list of advantages, the main of which are:

1. Instant information on all accounts and transactions on them.
2. Manage all accounts around the clock.
3. The ability to create a directory of partner enterprises.
4. Transfer of payments in the currency of the Russian Federation and the currencies of other countries, if necessary.
5. Operational and remote control from anywhere.
6. To transfer wages, the operating day was increased to 19.00.
7. There is an export from 1C to RBO and vice versa, which allows you to optimize the work of an accountant.
8. Monitoring of all financial flows in separate subdivisions and branches.
9. Full security, which is ensured by the presence of an electronic digital signature.
10. The site has an access control system by providing the client with SMS codes to confirm each of its actions - from entering the site to creating payment documents.
11. Cost-effective service rates.
12. High-quality customer support from technical staff and managers.
13. Convenient settings and filters, simple and unloaded interface.
14. Adapting the screen for mobile devices.
15. For a small business, opening an account online within 30 minutes.
16. Favorable tariffs and free "welcome" service.
17. Continuous improvement of the program due to the customer feedback form.
18. Increased speed of payment.

The current system is the result of many years of working directly with customers, identifying their needs, analyzing the work of focus groups.

The result meets all the expectations of users, since such an effective and uncomplicated system has not yet been.

Everything you think about is located where necessary, operations are carried out in a matter of seconds, and the menu contains only the information necessary for work.

Raiffeisen Busines Online is a reliable partner who, at the right time, will provide technical support and, if necessary, provide financial assistance.

A reliable bank and a convenient program guarantee successful business for every client!

Attention! On this site, all information is presented for informational purposes only. The site does not collect and process personal data. Federal Law of July 27, 2006 N 152-ФЗ "On Personal Data" is not violated.