Code map: how to get, activation methods. What is a Belarusbank internet banking code card? Card activation and instructions for using Internet banking Belarusbank codes
For modern people, the use of Internet banking and financial transactions through the worldwide network has already become a habit. To ensure the security of payments and transfers, most banks send their customers one-time passwords via SMS. Unlike them, Belarusbank uses a special card of session codes to authenticate the client. What kind of tool is this, how to activate the Belarusbank Internet banking code card and use it - let's try to figure it out.
What is a session card
The session code card looks like a regular plastic business card. On its outer side, the logo of the bank that issued it is applied. On the back there is a numbered list of short numeric codes.
Important! The codes are generated by the bank's security system and are unique for each listing. The probability that the combination printed on your card will be repeated by another client of the bank is zero.
How to get a list of passwords
The method of obtaining a session card depends on the registration method chosen by the client in the Internet bank:
- through the website of a banking organization;
- in the office of Belarusbank.
In the first case, the card is sent to the client by registered mail, in the second case, it is handed out immediately after the paperwork is completed. If sent by mail, you must pick it up within 10 days after receiving the notice. Otherwise, the letter will be sent back, and the application for using Internet banking will be considered canceled.
Important! To receive a letter from the bank at the post office, you need a passport.
What to do before using the card
After receiving the card of Internet banking codes of Belarusbank, it must be activated by the client. This is a mandatory procedure, without which the use of this security tool is impossible.
Activation is done as follows:
![](https://i2.wp.com/znatokdeneg.ru/wp-content/uploads/2018/03/kak-aktivirovat-kartu-kodov-internet-bankinga-Belarusbank2-e1523333103835.jpg)
Important! The activation procedure may be required not only immediately after receiving a new service card, but also if you have not used a valid card for about a year.
Features of using the password list
After the card is activated, it will be used according to the following principle:
- when conducting any financial transactions on the Internet, Belarusbank will display the session key number on the screen of your computer;
- you will have to enter in the appropriate field the key from the list printed on the card under the specified number.
This practice allows the bank's customers to get rid of the inconvenience associated with the unstable operation of mobile communications. When sending a one-time password to your phone, SMS may be delayed. In addition, the client may, in principle, have no access to the mobile phone (discharged, no signal, etc.). But the possibility of making payments and access to your personal account will still remain.
Important! If the session key is entered incorrectly three times, access to the bank's Internet account and the session card will be automatically blocked. To remove this blocking, you will need to call the bank's contact center at 147 during business hours. To return the password collection to work, the bank operator will ask you to name the code word specified in the service agreement.
It's time to talk about what the Belarusbank Internet banking code card is and how to activate it.
The pace of life of modern people is pushing them to increasingly turn to Internet services in order to reduce the time for any operation. This is especially true for banking services. For customers of Belarusbank, it will not be superfluous to learn how to use the Internet banking of this structure.
Code map - what is it?
With this tool Belarusbank client gets access to the online service.
It looks like a standard bank card with one difference - instead of a magnetic tape, there are digital codes on the reverse side. Each combination is unique and randomly generated by the bank's system.
Why do you need a Belarusbank code card?
Usually, Internet banking of financial institutions requires entering a code from an SMS notification that comes to their mobile phone, but such a procedure is difficult when the user does not have this gadget with him (for example, the client has lost it). In this case, use the Belarusbank code from the plastic issued by them is the best option.
Registration in the "Internet banking" system
Steps for online registration of Internet banking
Online registration in the Internet banking system.
Absolutely all clients of Belarusbank can use the digital password card to enter their accounts in the system to perform financial transactions with their current accounts in the company.
Benefits of this product:
- The main advantage when working with it, there is freedom from linking a mobile phone to banking.
- Plastic very convenient to store in your purse, purse or pocket, so it's available anywhere, anytime.
- With any code, the user protects its activities with an account from outside interference, and also avoids making the mistake of receiving data when transferring the code from the phone.
- No restrictions on the use of each combination with plastic.
How to get a Belarusbank code card?
Each client of the bank can receive a single set of combinations, regardless of the number of open accounts.
There are two ways to get codes.
If a after 10 days the order did not arrive at the address - you need to apply to the bank hotline.
Before using the card must undergo a mandatory procedure– activation through the bank information kiosk.
In order to find out about the address of the nearest terminal, you should refer to the bank's website, where information is located on the location of all ATMs and information kiosks in any city.
Also this information will be shared by employees in any branch and in the customer support center.
Information kiosk operation procedure as follows:
- Insert a card (not codes, but a bank card) into the reader and dial a personal pin code.
![](https://i1.wp.com/probelbank.info/wp-content/uploads/2018/05/20-2.jpg)
- Enter the "Service Operations" menu.
![](https://i2.wp.com/probelbank.info/wp-content/uploads/2018/05/21-2.jpg)
- Select the "Card Activation" section.
![](https://i0.wp.com/probelbank.info/wp-content/uploads/2018/05/22-1.jpg)
- Go to the service card activation subsection.
![](https://i1.wp.com/probelbank.info/wp-content/uploads/2018/05/23.jpg)
- In the form that opens, enter the serial number of the plastic (it is indicated at the top above all combinations).
![](https://i0.wp.com/probelbank.info/wp-content/uploads/2018/05/24.jpg)
- Further, the system for verification will require the repetition of the number.
![](https://i1.wp.com/probelbank.info/wp-content/uploads/2018/05/25.jpg)
- The client must confirm all actions with the appropriate button, as a result of which the machine will issue a receipt and a card to the client.
Final steps:
As you can see, activating a banking code card is not at all difficult, the main thing is to follow the above recommendations.
How to use Belarusbank codes?
The principle of using combinations is very simple - when opening a session, the Internet banking system of Belarusbank, in addition to entering the login and password from the client's profile, will require a code from the card. The required code can be determined by the serial number that the system requires.
Login to the Internet banking system:
It is very important to have plastic in front of your eyes, since the service takes only a minute to enter the desired combination and there will be absolutely no time to search for a wallet or bag in which the card is stored.
Useful video:
Security measures to protect access to accounts in Belarusbank through an online service
Like other customer banking information, the code card is a confidential product and requires the fulfillment of a number of safety conditions:
- Codes should not be in the access zone for third parties (relatives and bank employees are also among them).
- After the client discovers that the card is missing, he is obliged to promptly notify company for its further blocking. In this case, Belarusbank releases new plastic with new combinations.
- If in the banking Internet program enter wrong code 3 times, the system will automatically close access to the account. To unfreeze the profile, you need to contact the bank by phone 147 or use SMS informing.
An alternative to SMS codes for entering Internet banking in the form of a card with passwords is very beneficial for many reasons. Therefore, each client of Belarusbank insures himself in case of impossibility to confirm his actions over the phone.
The use of Internet services from financial institutions is becoming increasingly popular. Simple, user-friendly interfaces, versatility of remote banking combined with the ability to adapt to any, even the busiest schedule. The offer from Belarusbank is considered one of the most comfortable, promising and secure. This effect is achieved by progressive technologies, including the use of a code card.
Externally, the code card practically does not differ from the usual plastic bank cards that have become familiar to everyone. She is the same size. The outer part pleases with a nice design, and the inner contains several columns of numbered codes. The location of the codes is selected by a special system and is not repeated in other plastic media. Using individual data, the client receives a guarantee of the confidential use of his financial resources, as well as information on them.
You can only get one card per client name. When changing the name or surname, you must contact the bank to re-register the relationship. Bring new documents confirming the identity of the client.
What is used for
Belarusbank issues for each of its Internet banking users an original code card, the use of which will allow you to enter your Personal Account. Many banks offer their customers, in addition to the password and login, to enter one-time codes from telephone SMS, or answer phone calls. This practice requires the unambiguous presence of a mobile connection. If the phone runs out of charge, it is broken or lost, it becomes impossible to work with the bank remotely.
In this regard, the code map is much more user-friendly. The standard size allows you to store in a business card holder, along with other bank and discount cards. At the beginning of the session, after entering the login and password, the Belarusbank system prompts the user to enter a one-time password - a code from the reverse side under a certain number. Thus, the client conducts a guaranteed secure session and at the same time may not be afraid of difficult situations with an additional technical tool - his mobile phone.
Where and how to get
- At the bank office, where a specially designed application form is submitted. If you have a client's bank card and his passport, you can get a single access to all your accounts in Belarusbank. Documentation takes place on the spot, as well as payment for the service. The bank specialist issues a password and login to the account to enter the Personal Account. Plastic is also issued there, after which only activation in the information kiosk remains.
- When submitting an application electronically on the official website of Belarusbank, it is sufficient to independently enter basic identification data and pay for the service electronically from a bank card. The carrier itself is delivered by mail within 10 days in person after presenting the passport. If during this period the owner is not present at the place of residence, the card is returned to the financial institution, and the application for access to remote services becomes rejected. If the client failed to receive the card within 10 days, it is necessary to contact Belarusbank specialists again.
Activation procedure
In order to use the card, it must first be activated in the information kiosk. The latter is the same ATM, but without the ability to issue money. Work happens only with obtaining information.
- Correctly insert your bank card into the card reader of the information kiosk.
- Enter the PIN-CODE of your magnetic media.
- Select "Card Activation" from "Service Operations".
- Refine your choice among the options provided.
- Enter the number of the received code card upon request. It is on the back of the card.
- Enter the number again.
- After offering options for receiving a check, choose the most comfortable one.
- Be sure to indicate at the information kiosk about the end of work and get your bank card back.
How to work with codes
In order to enter the desired code, you need to find the desired number on your card and enter the numbers from the plastic in the query string. It is important to prepare the card ahead of time, as the request is only valid for 1 minute, after which the entrance will have to be repeated.
Security measures
- Do not allow the code card to fall into the hands of third parties, including close relatives and bank employees.
- In case of loss, notify bank employees about the incident as soon as possible, as a result of which the card will be blocked. In the future, a secondary card will be issued, for which you need to apply to any branch of the bank with a corresponding application.
- Carefully enter the data on the site. If the information is entered incorrectly three times (login, password, code), the account is blocked. You can remove the blocking by calling 147, or using SMS. More detailed information on the official website of the bank.
Activation of the Belarusbank code card
Each client who registers in the Internet banking of Belarusbank ASB receives a code card in order to protect his savings.
What is a code map
The code card is designed to perform various operations using Internet banking.
Outwardly, it is similar to a regular plastic card, except that various numbered codes are indicated on the outside. They are randomly generated by the system.
It is used to confirm entry into Internet banking, confirm payments and transfers.
Its benefits are significant, especially in cases where you do not have a mobile phone at hand to receive SMS confirmation, but you need to log in and make some kind of payment.
How to get the
In the name of each client, only one plastic carrier is issued, regardless of the number of open bank accounts. This is due to the fact that in the personal account of Belarusbank you can carry out any operation with any open account.
You can get it in one of the following ways:
- At the bank branch when filling out the application. Only owners of card accounts can fill out the questionnaire, if they have the original passport. Payment is made directly at the bank branch through the cashier. A bank employee will register you in Internet banking and give you a login and password to enter the system. Then you will receive a plastic code carrier.
- With self-registration, you order a code card, which will be delivered to the home address you provide during registration. Delivery takes place within 10 days from the date of order.
If, when ordering independently, after the expiration of the line, the code card was delivered to you, contact the information center of the bank.
How to activate
In order to activate the plastic carrier, you need to contact any representative office of Belarusbank, where there is an information kiosk.
To carry out the activation itself, follow the simple instructions:
- Insert the card into the infokiosk;
- Enter the pin code issued at the bank representative office or received for targeted delivery;
- In the "Service operations" section, select the "Activation" section;
- Next, select the code map section;
- Enter its number (indicated on the carrier itself);
After that, you can use it from anywhere in the world, regardless if you have a phone at hand.
Note! If during the year you have never used it, it is automatically blocked.
How to activate the Belarusbank internet banking code card
Belarusbank internet banking code card
For modern people, the use of Internet banking and financial transactions through the worldwide network has already become a habit. To ensure the security of payments and transfers, most banks send their customers one-time passwords via SMS. Unlike them, Belarusbank uses a special card of session codes to authenticate the client. What kind of tool is this, how to activate the Belarusbank Internet banking code card and use it - let's try to figure it out.
What is a session card
The session code card looks like a regular plastic business card. On its outer side, the logo of the bank that issued it is applied. On the back there is a numbered list of short numeric codes.
Important! The codes are generated by the bank's security system and are unique for each listing. The probability that the combination printed on your card will be repeated by another client of the bank is zero.
How to get a list of passwords
The method of obtaining a session card depends on the registration method chosen by the client in the Internet bank:
- through the website of a banking organization;
- in the office of Belarusbank.
In the first case, the card is sent to the client by registered mail, in the second case, it is handed out immediately after the paperwork is completed. If sent by mail, you must pick it up within 10 days after receiving the notice. Otherwise, the letter will be sent back, and the application for using Internet banking will be considered canceled.
Important! To receive a letter from the bank at the post office, you need a passport.
What to do before using the card
After receiving the card of Internet banking codes of Belarusbank, it must be activated by the client. This is a mandatory procedure, without which the use of this security tool is impossible.
Activation is done as follows:
- insert the bank's payment card into the receiving device of its information kiosk;
- enter the pin code;
- select the item in the information kiosk menu Service operations;
- go to subparagraph Card activation;
- from the options that appear on the screen, select Service card activation;
- enter the service card number (indicated on its back);
- re-enter the number;
- confirm the operation and print the receipt;
- remove the payment card from the information kiosk.
Important! The activation procedure may be required not only immediately after receiving a new service card, but also if you have not used a valid card for about a year.
Features of using the password list
After the card is activated, it will be used according to the following principle:
- when conducting any financial transactions on the Internet, Belarusbank will display the session key number on the screen of your computer;
- you will have to enter in the appropriate field the key from the list printed on the card under the specified number.
This practice allows the bank's customers to get rid of the inconvenience associated with the unstable operation of mobile communications. When sending a one-time password to your phone, SMS may be delayed. In addition, the client may, in principle, have no access to the mobile phone (discharged, no signal, etc.). But the possibility of making payments and access to your personal account will still remain.
Important! If the session key is entered incorrectly three times, access to the bank's Internet account and the session card will be automatically blocked. To remove this blocking, you will need to call the bank's contact center at 147 during business hours. To return the password collection to work, the bank operator will ask you to name the code word specified in the service agreement.
We activate the code card to enter the Internet banking of "Belarusbank"
The popularity of Internet banking among Belarusbank customers is based not only on the convenience of conducting all transactions with their card accounts, but also on the high level of security provided by the bank. The session code card that each client receives after registering in the system plays a key role in this moment: without its activation, you will not be able to enter your personal account. How to activate a code card to enter Belarusbank Internet banking? Detailed instructions are below.
How to get it?
If registration in the service takes place directly at the bank branch, then the code card is handed out along with a login and password.
Online registration is also available for bank customers. True, in this case, plastic with session keys is sent to the place of residence indicated in the questionnaire by registered mail. It will be possible to get it only with a passport. If within 10 days you could not do this, then the letter is returned to the sender's address.
How does she look?
The front side is most similar to a regular plastic laminated business card.
As you can see in the photo, it has the logo of the bank that issued it, there is a note about the purpose of the card, as well as a link to enter your personal Internet banking account.
But the reverse side is extremely functional:
- 40 numbered four-digit digital codes covered with a protective scratch layer;
- carrier identification number.
Regardless of how many payment card means the client uses, only one code card is used for authorization. The combinations used are unique, so there is no reason to fear for the safety of information.
How to activate it?
So, you have the necessary plastic carrier in your hands, and you want to activate it. This can be done at any information kiosk of Belarusbank.
You will also need one of the payment cards linked to your account.
1. Insert a bank card into the receiving device. The system will require you to enter a PIN code - it was given to you upon receipt of the payment plastic.
2. In the menu, select the "Service Operations" section.
3. Select "Card Activation" from the options provided.
4. The next step is to select "Activate Code Card".
5. In the empty field, enter the media number - it is indicated on the reverse side.
6. The system will require permission to duplicate this operation - do this and click on confirmation. Wait for successful completion and remove your payment plastic from the card reader.
How to use?
Now you can log in to your personal account of Belarusbank Internet banking.
1. Enter the login and password specified during registration. If you did this at the bank, then they are issued to you by an employee on paper.
2. The system will prompt you to enter one code from the card - you are required to erase the protective layer under the specified number. Don't hesitate - it only lasts one minute. If not, you will have to repeat the login procedure.
Make no mistakes: after entering the wrong combination three times in a row, the working account will be blocked. To unlock it, you will need to contact the call center at 147, provide personal information and answer a security question.
The main advantage of using this authorization principle is independence from the phone associated with the account in the Internet banking system. Thanks to this feature, you will be able to use the funds on your account even if you are outside the coverage area of your mobile operator's network. However, if you prefer the authentication option with SMS to the specified phone number, then you can always specify this in the settings:
How to activate the Belarusbank internet banking code card
The use of Internet services from financial institutions is becoming increasingly popular. Simple, user-friendly interfaces, versatility of remote banking combined with the ability to adapt to any, even the busiest schedule. The offer from Belarusbank is considered one of the most comfortable, promising and secure.
This effect is achieved by progressive technologies, including the use of a code card.
Externally, the code card practically does not differ from the usual plastic bank cards that have become familiar to everyone. She is the same size. The outer part pleases with a nice design, and the inner contains several columns of numbered codes.
The location of the codes is selected by a special system and is not repeated in other plastic media. Using individual data, the client receives a guarantee of the confidential use of his financial resources, as well as information on them.
You can only get one card per client name. When changing the name or surname, you must contact the bank to re-register the relationship.
Bring new documents confirming the identity of the client.
Belarusbank issues for each of its Internet banking users an original code card, the use of which will allow you to enter your Personal Account. Many banks offer their customers, in addition to the password and login, to enter one-time codes from telephone SMS, or answer phone calls.
This practice requires the unambiguous presence of a mobile connection. If the phone runs out of charge, it is broken or lost, it becomes impossible to work with the bank remotely.
In this regard, the code map is much more user-friendly. The standard size allows you to store in a business card holder, along with other bank and discount cards. At the beginning of the session, after entering the login and password, the Belarusbank system prompts the user to enter a one-time password - a code from the reverse side under a certain number.
Thus, the client conducts a guaranteed secure session and at the same time may not be afraid of difficult situations with an additional technical tool - his mobile phone.
At the same time, the plastic carrier is issued one-time, there are no restrictions on the number of entries made with it.
Despite the presence of several accounts, only one code card is issued, since Internet access in the Personal Account opens up the possibility of conducting transactions and obtaining information with all of them at once. It can be obtained in two ways:
In order to use the card, it must first be activated in the information kiosk. The latter is the same ATM, but without the ability to issue money.
Work happens only with obtaining information.
Before activating the Belarusbank Internet banking code card, you need to get information about the location of the nearest information kiosk. To do this, you should use the advice of a bank employee, a map of the official site or a hotline.
When working directly with the infokiosk, you need to:
After carrying out this procedure, the client receives a practically activated entrance to his personal account to be able to work remotely with his accounts.
If during the year the client never uses the received card, both will be automatically blocked back, and in the future it will be completely canceled.
In order to enter your page, you must enter the basic identification data for the portal - login, password and code under the number requested by the site. Only after that the system allows the client to carry out banking operations and receive information on accounts.
In order to enter the desired code, you need to find the desired number on your card and enter the numbers from the plastic in the query string. It is important to prepare the card ahead of time, as the request is only valid for 1 minute, after which the entrance will have to be repeated.
Since the code card is a guarantee of the security of the client's finances, it is imperative to adhere to several rules:
The article was written based on materials from sites: odengah.com, mybelbank.info, ari-m.ru, finbelarus.com, myfundraise.ru.
Internet banking is a software and hardware complex of JSC "JSSB Belarusbank", which allows you to manage your account through a global network.
Important! One client can have only 1 account in the Internet banking system.
Only owners of a card issued by Belarusbank can activate the service. Connection of "Internet banking" is carried out via the Internet or when visiting the bank in person.
The procedure for connecting through the website of Belarusbank
To connect the service through the site, the following steps are required:
- on the website of JSC "JSSB Belarusbank" fill out an application to receive the service;
- pay for this service through "Internet banking", using the payment card specified in the application.
If you connect through the site, then after registering the application, the personal identification data required for use in Internet banking will be delivered to the client by a Belpochta employee within 10 days.
What to do if Internet banking of Belarusbank is blocked?
After entering the wrong username or password 3 times, the account is blocked. To resume work, you must submit an application to the bank to unlock the system.
Brief instructions for use
After receiving identification data, you need to enter your personal account on the website of Belarusbank.
In the personal account, the client will be able to manage a bank account.
The interface of the cabinet is designed to be intuitive, so users will not have any difficulties after visiting it.
The following functions are available in your personal account:
- get acquainted with the information about the performed operations;
- analysis of account balance and expenses;
- various settings;
- replenish and create deposits;
- request reports on deposits;
- coordination of work with credit cards;
- payment of loans;
- financial transactions for transferring money to other accounts;
- pay for utilities.
Personal settings
Your personal account allows you to change your password and change your personal information, etc.
In order to carry out these operations in Internet banking, the following steps are required:
- go to the ibank.asb.by page;
- enter the password, login and press "Enter";
- dial a personal key from your code card.
Procedure for activating the code card
You need to enter the "Maps" menu. Enter your mobile phone number. Next, the client will receive an activation code. This code also needs to be entered in the menu, as well as the number, expiration date and code on the back of the card.
One button payment
In case of performing the same financial actions, it is very convenient to use the function "One button payment".
To this end, the following must be done:
- open a personal account;
- go to "Payments" and click on "One button payment";
- determine the account number for making payments;
- mark the list of paid services;
- click on the "Continue" button.
- Enter payment information in the displayed form;
- approve the payment by clicking on "Pay".
Commissions may be charged for financial transactions through Internet banking.
- Proceed to registration in the application.
- Click on the “Next” button on the screen where the application offers to register the device.
- Click the “Accept Terms” button on the License Agreement screen.
- Set the access key that will be used for authorization in the application (The access key must consist of numbers and letters at the same time. The length of the access key is from 5 to 15 characters, letters can be used in Latin or Russian. If the access key entry fields are highlighted in red, this means that the user has entered an access key that does not meet the requirements described above, or the values in the "Access key" and "Repeat key" fields do not match. Accordingly, until the user fills in these fields correctly, he will not proceed to the next registration screen).
- Select a mobile operator and indicate the phone number (it is important that the phone number is the one to which the SMS banking password is registered), then click on the “Next” button.
- Confirm registration with a confirmation code sent to the specified phone number.
Registration and operation of the application without the Internet is not possible on iOS and Windows Phone platforms.
On devices with the Android operating system, registration and operation of the application without the Internet is possible only in application versions 3.7.3.309 and below, and is carried out as follows:
- Turn off the Internet (both wi-fi and mobile data transfer).
- Go to registration.
- On the “Phone Number” screen, click the “Next” button and in the window that appears, click “Send by SMS”.
- Complete the registration by entering the received confirmation code.
If the SMS with the code is not received within 5 minutes, then a pop-up window with the "Request code" button will appear on the screen. Clicking this button will resend the request for a confirmation code.
If the confirmation code after the second request also does not arrive within 5 minutes, then the user needs to click the "Close" button in the pop-up window that appears. After that, on the "Confirmation code" screen, click on the "Repeat request" button, make sure that the "Phone number" and "Operator" fields are filled in correctly, and click the "Next" button again.
If the confirmation code is not received after the steps described above, it is recommended to restart the phone and re-request the registration code.
If the SMS with the registration code has not arrived, contact the mobile operator regarding the non-delivery of the SMS.
This error means that an incorrect confirmation code was entered, or an old confirmation code was entered, the validity period of which (5 minutes) has expired. In this case, the user needs to go through the registration steps again and carefully check in SMS messages which code will be entered.
The error is specific to the Nokia Lumia mobile device. When it occurs, you need to do the following:
- Restart your mobile device.
- Make sure that the phone is charged and the battery indicator does not show a heart icon (if the icon is displayed, you need to charge the phone or turn off the power saving mode).
How to add a card in the application and activate the package?
Ways to add a card | According to bank card | By SMS banking password |
What is required for activation? |
|
On the card you need to get an SMS-banking password |
Where to get passwords? | For Belarusbank cards:
|
|
A card of another bank can be added to the application only using the SMS banking password! |
After filling out the form for adding a card, click on the “Next” button, select the required package and click on the “Activate package” button.
It is necessary to enter the data indicated on the card (“000”, “INSTANT CARD”, etc.). If such information is completely absent on the card, then it is necessary to enter the name and surname of the cardholder in Latin (as in the passport).
It is necessary to pay attention to which number the confirmation code was sent.
If the SMS with the code is not received within 5 minutes, then a pop-up window with the “Request code” button will appear on the screen. Clicking this button will resend the request to receive the confirmation code.
If the verification code is not received after the steps described above, it is recommended to restart the phone and re-request the verification code.
If the SMS with the confirmation code has not arrived, contact your mobile operator with a question about the undelivered SMS.
The error occurs when adding a card according to the bank card data and means that the 3D-Secure password is not registered on the card. With Belarusbank cards, it is possible to register a 3D-Secure password in the Internet banking system and add a card to the application using it; for cards of other resident banks, as a rule, the password comes via SMS (the method of obtaining / registering a password is determined by the issuing bank). Or choose another way to add a card - an SMS banking password, having previously received the password at the bank's information kiosk or the Internet banking system (only for Belarusbank cards).
The SMS-banking service is not registered to the phone number specified during application registration. To add a card, you need to register SMS-banking at the information kiosk or in the Internet banking system (only for Belarusbank cards).
This error occurs in two situations:
- When adding the card earlier, the SMS-banking password was entered incorrectly 3 times, and therefore, the SMS-banking registration was canceled. In this case, you need to register SMS-banking again.
- SMS banking password registered to another phone number
For Belarusbank cards, this error means that the 3D-Secure password is not connected to the card and the phone number for receiving service SMS was not left when issuing the card at the bank. In this case, you need to activate the card using the SMS banking password.
Auto-renewal is available for Full, Basic and Economy packages.
To enable auto-renewal of the package, you need to activate the package on the card with the "Auto-renew package" function enabled.
To turn off auto-renewal of the package, you need to activate the package on the card with the "Auto-renewal package" option turned off.
Also, auto-renewal of the package is disabled automatically when the card is removed from the application.
WHEN REMOVING THE APP, THE AUTO-RENEWAL OF THE PACKAGE IS NOT DISABLED!
WHEN REMOVING THE APP, THE AUTO-RENEWAL OF THE PACKAGE IS NOT DISABLED!
To disable this feature, you must either re-register in the application and activate the card with the “Auto-renewal package” option turned off, or contact the mobile application support service.
You need to set the current date and time on your mobile device and re-enter the application.
Adding subsequent cards to the application is identical to the procedure for adding the first card (You can add no more than 50 cards to the application. When adding cards using an SMS banking password, you need to register SMS banking using the phone number to which the application was registered. The phone number on which the application was registered can be viewed in the section “About the application”).
When adding a card with the same package, if the package has not yet expired, the funds will not be charged again.
To search for a payment, you need to go to the "Payments and transfers" section, click on the ERIP search button in the upper right corner of the screen (represented as a magnifying glass icon), select the search criterion (Service name, Beneficiary's UNP, Service code), enter data and complete Search. In the proposed search results, find the one you need and go to the payment form.
If the user, when making a payment, selects a service (for example, MTS selects “By phone number”) and throws it on the main screen of the application, this means that the “Do not save actions” mode is activated in the settings of the mobile device.
To disable this mode, go to "Settings" - "For developers" - "Do not save options" (either "Do not save actions" or "Destroy windows") - deactivate the mode). After that, re-make the payment.
- Through the “M-Belarusbank” application (For Android versions above 3.2, for all iOS versions):
To do this, you need to go to the application, select the section “Payments and transfers” - “Payment by QR code” - point the smartphone camera at the QR code (the QR code is read automatically) - on the payment form, if necessary, enter additional data (meter readings, amount, etc.) and click the “Pay” button.
- Through a third party application that can read the QR code (for all versions of Android and iOS):
To do this, you need to open any third-party application that can read a QR code (for example, “Lightning QR Scanner” or “QR and Barcode Scanner”, etc.) and scan the QR code. After that, the application will display a link where the payment is available. This link can be opened using the M-Belarusbank application, for which the user needs to select the M-Belarusbank application in the provided list of possible applications and log in. After authorization and processing of the read QR code, a payment form will open, on which, if necessary, you will need to enter additional data (meter readings, amount, etc.) and click the “Pay” button.
Yes, the application has the function of opening a deposit. You can ONLY open an online deposit in the application.
To do this, go to the "Contributions" section and click on the [Open Contribution] button. Select the necessary deposit to open, carefully read the terms of the agreement, enter the minimum amount to open a deposit and click on the final button [Open].
You can ONLY close the Internet deposit in the application.
To close a deposit:
1. Go to the "Deposits" section.
2. Click on the contribution you want to close.
3. Click on the "Services" tab.
4. Click on the operation "Close deposit".
The search for deposit accounts in the application is carried out by the personal passport number of the holder of Belarusbank cards added to the application. In this connection, only residents of the Republic of Belarus can view deposit accounts in the application.
The "Accounts" section contains the user's open card accounts in Belarusbank.
In the details of the card account, you can see the card account balance, account number, account IBAN, overdraft amount and cards linked to the account.
The account balance is formed excluding overdraft and funds blocked on cards. The card account balance is updated once a day after the closing of the banking business day.
To open an account in the application, you need to go to the "My finances" section and click on the corresponding "Open an account" button. This will open the form "Application for a card", because. a new card account is created for the new card. To successfully open an account in the application, at least one Belarusbank card must already be added.
To order a statement by e-mail, you need to go to the section “Services” - “Statement by e-mail” - if necessary, specify the e-mail address (other requested data) - click “Request” (Account statement for the month is received on a monthly basis once a month, other statements within minutes of ordering).
Using the “Card check to e-mail” service, it is possible to request a check to e-mail about the operation performed in the application by its number or checks for transactions for a period of not more than half a year (checks are received by e-mail within a few minutes after the request ).
After reinstalling the application, you need to add the card to the application and activate the package for it, then go to the section “Services” - “Statement by e-mail” - if necessary, specify the e-mail address (other requested data) - click “Request” (Statement on a monthly bill arrives on a monthly basis once a month, other statements within minutes of ordering).
The Payslip service is available for the Android platform in application versions 3.7.0.271 and higher.
To receive a pay slip by e-mail, you need to click on the card image on the main screen of the application, select the “Services” tab and go to the “Pay slip” operation. Then you need to fill out the transaction form with correct data and request a payslip.
Pay attention! Information on pay slips is available for holders of payment cards of Belarusbank - employees of a corporate client of Belarusbank within the framework of payroll services no more than six months from the date of the request.
You can register a 3D-Secure password in M-banking only with a card that has already been added to the application. To register a 3D-Secure password, you need to go to the “Services” (or “Payments and Transfers”) section - “3D-Secure Password” - “Registration” - select the type of 3D-Secure password - fill out the operation form - click "Registration". More details about the 3D-Secure technology and the features of its connection can be found on the website https://belarusbank.by/ru/2.
Users of Belkart payment system cards can connect only a static 3D-Secure password. To connect a 3D-Secure static password, go to the "Services" - "3D-Secure Password" - "Registration" - "Create your own" section. More details about the 3D-Secure technology and the features of its connection can be found on the website https://belarusbank.by/ru/2.
- The passkey is the main way to enter the application. The access key is set by the user when registering the application, consists of 5-15 characters, including numeric and alphabetic values.
- PIN-code is an alternative entrance to the application. Access to the application by PIN-code is possible if the mobile device is connected to the Internet. If there is no access to the Internet or the connection is unstable (weak signal), then you can enter the application using an access key or a fingerprint (if the mobile device supports this function). The number of unsuccessful attempts to enter the PIN code is 3, when blocking the entrance to the application by PIN code, other methods of entering are not blocked.
- Fingerprint is an alternative login to the application. The functionality of the mobile device is responsible for the correct operation of fingerprint recognition in the application. If fingerprints are not set in the mobile device settings or device unlocking is disabled, then fingerprint recognition will not work in the application either.
- Biometric data (scanning the iris of the eyes or face). This sign-in method is only available for Samsung devices with Android version 9 and above. In this case, in the settings of the device itself:
at least 1 fingerprint must be added
The preferred method for unlocking applications should be set to face or iris recognition (Settings - Biometrics and security - Biometric settings - Preferred method).
Some Samsung devices may not be able to log in with biometrics. For example, on the Samsung A50. This is due to updates directly to the phone software. In this case, you need to wait for a phone system update, as this problem may be fixed by the manufacturer. - The number of unsuccessful login attempts by fingerprint or biometric data is 4-5 (depending on the mobile device), when the application login is blocked by fingerprint or biometric data, other login methods are not blocked.
- Internet - alerts come in the form of notifications, are viewed and stored in the application (to receive alerts, your mobile device must be connected to the Internet).
- SMS notification – notifications are received in the form of notifications, viewed and stored in the application (Your mobile device does not need to be connected to the Internet to receive notifications. This notification channel is only available in the application for Android OS versions 3.7.3.309 and below.).
- SMS - notifications are sent as SMS messages to the phone number to which the application is registered, stored in the memory of the mobile device (like regular SMS messages).
Alerts are received according to the cards that are added to the application. In the case of using a card not added to the application (for example, the client has two cards for one account, one is added to the application, but uses the other to pay), notifications about debit transactions will not be received.
It is required to try restarting the mobile device, change the settings of the mobile device, including installed software (power saving mode, antivirus programs, applications that optimize the operation of the mobile device, etc.), which may prevent the display of sent notifications. If the recommended actions do not solve the problem, it is possible to contact the mobile operator for advice (when contacting the mobile operator, to get the correct advice, you must specify the phone number from which the sending is made - Mbank).
- For Huawei P8, Y7 models:
- For Huawei P9 models:
- For versions below Android 5:
- For Android 7.8 versions:
Settings - Notifications and status bar - Notification manager - M-Belarusbank - enable banners, activate priority.
Settings - Battery - Turn off applications after screen lock (or something similar) - deactivate the option for the application.
Settings - Notifications and status bar - M-Belarusbank - activate all fields.
Settings - Applications - M-Belarusbank - Battery - deactivate the option for the application.
Settings - Protected applications - Mark the M-Belarusbank application as protected.
Energy saving - Activate the energy saving mode "Smart".
Settings - Applications and notifications - Notification manager - M-Belarusbank - activate all switches, set "Notifications on the lock screen" - "Display".
- For versions below Android 5.6:
- For Android 7, 8 versions:
- Battery - Power saving mode - deactivate.
- Battery - Power saving mode - deactivate the "Off" function. network on standby”.
- Battery - Super-mode - deactivate.
- Battery – Super mode – activate the “Software allowed in super mode” function for the M-Belarusbank application.
- Permissions - Application Notification - activate all options for the M-Belarusbank application.
- Permission - Run in the background - M-Belarusbank and Google Play Service applications - allow background work.
- Permission - Permissions for software - select the M-Belarusbank application and activate the options "Notification" and "Show on the lock screen", set the option "Run in background" - "Allow work in the background".
- Deactivate power saving mode.
- Reboot phone.
- Connect your mobile device to the Internet.
- If the battery percentage is low - the mobile device may start to save energy and not receive notifications - in this case, you will need to charge the phone.
- Re-registration to another device. The application can only work correctly on 1 device. As soon as the application is registered on the second device, registration on the previous one becomes inactive. In this case, you need to re-register on the device on which the application was used before re-registration. And then reactivate the card.
- Lack of Internet. If you are using Wi-Fi, then try switching to mobile data. And vice versa. Also be sure to check your Internet connection, for example by accessing the Internet through a browser. If the search fails, it means that the mobile device is not connected to the Internet. In this connection, you need to connect your mobile device to the Internet, or make a request via SMS communication channel (the option is available only in the application for Android OS versions 3.7.3.309 and below!). To do this, you need to disconnect your mobile device from the Internet and perform an operation in the application via SMS (i.e. when you try to perform the operation, an error will be displayed connecting to the Internet with the ability to perform the operation via SMS). The successful status of the operation will confirm the problem of connecting a mobile device to the Internet. In this case, you need to contact your ISP to resolve the problem.
- In the phone settings, there may be traffic restrictions for using Wi-Fi or Mobile data for the M-Belarusbank application. Therefore, it is necessary to deactivate the Internet traffic restriction mode in the settings of the mobile device. For example, on Xiaomi devices, you need to do the following: go to the standard application “Security” - “Traffic” - “Data transfer” - activate Wi-Fi and 3G / 4G modes for the M-Belarusbank application.
- Internet traffic for the application may be blocked by third-party applications, such as ad blockers AdGuard, AdBlock, antiviruses Kaspersky, Dr.Web, etc. Such applications must either be removed or configured accordingly.
- After restoring the application from a backup (backup). The application is not working after that. In this case, you need to delete it, download it again, register and activate the card.
- In the Wi-Fi settings of the router, port 16200, which is responsible for connecting to the Internet for the M-Belarusbank application, can be disabled. In this case, you need to remove the restrictions set by the system administrator in the router settings.
In the standard “Security” application (or in the phone Settings), select the “Permissions” section, then go to the “Autostart” menu and activate options for the M-Belarusbank application, go to the “Other permissions” menu, select the M-Belarusbank application, activate all options.
In the settings of the mobile device, you need to perform the following actions:
Settings - Sounds and notifications - Application notifications - M-Belarusbank - activate priority.
Settings - Notifications - activate the option for the M-Belarusbank application.
Settings - Notifications - In the upper right corner, the "Advanced" button - M-Belarusbank - activate "Allow notifications", set priority, deactivate "Display without sound", activate the option "Show content" on the lock screen.
In the standard "Security" application, you need to perform the following actions:
You need to connect your mobile device to the Internet.
If the mobile device is connected to the Internet, you need to perform the following actions in its settings:
"Settings" - "Applications" - "M-Belarusbank" - "Notifications" - activate all options - select "Banner".
The ability to conduct transactions without using the Internet (via SMS communication channel) is available in the application for Android OS versions 3.7.3.309 and below, and is carried out as follows. If you disconnect your mobile device from the Internet and click on any button that leads to sending a request (for example, “Pay” or update the card balance), a pop-up window will appear that will offer to send a request via SMS.
No. Mobile devices without a GSM module, including mobile devices with the listed operating systems, can operate (transmit requests/data) exclusively via the Internet.
An error in getting data can occur for the following reasons: