Raiffeisenbank phone premium service. It's nice when you have premium service at Raiffeisenbank
The traditions of banking require the ability not only to communicate with the client, but also to create special conditions for him, individual solutions in the form of special products. In such cases, the principle of mutual benefit works - the bank makes offers to those who bring stable profits or take an active part in the circulation of funds.
RaiffeisenBank has two such service programs with enhanced service - these are two Premium class products.
Premium DIRECT
Service system Premium DIRECT is designed for an active user who is ready to travel a lot, move on business and constantly resort to various banking tools from card loans to cash receipts and payments.
The cost of using the Premium Direct program per month is only one and a half thousand rubles, but the conditions for the provision of services allow you to do without this fee. It is enough to show activity in several directions - and the system starts working for free:
- if the balance of using the bank's products for the month is more than one million rubles;
- if you bring the balance on the use of products to 500 thousand rubles a month and carry out transactions with bank cards for 25 thousand rubles;
- if your monthly transactions with bank cards amount to 75 thousand rubles.
The conditions are not very burdensome, but in return you get a premium banking services as:
- five types of premium cards "Visa" and "MasterCard Platinum";
- three premium credit cards;
- mileage system for flights with Austrian Airlines;
- the ability to transfer rubles in the Raiffeisen Connect system (Internet banking) or use payment orders;
- insure yourself and family members while traveling on preferential terms;
- enjoy 20% discounts when renting bank cells.
The bank information center allocates you a separate channel for support with a personal manager. The telephone becomes a convenient means of constant communication with a consultant on financial matters. When traveling, the “Concierge Premium” system becomes an assistant, which allows you to simply order and book rooms, tickets, call a taxi and solve all transport issues.
The client has the opportunity to plan their expenses and forecast financial position using tools banking analytics- an important nuance for a business person. RaiffeisenBank offers premium clients additional offers and individual discounts for other services and privileges for making deposits.
Premium Banking
Service under the Premium Banking system corresponds to the services of the category priority pass- for privileged clients. The package is paid - its cost per month is five thousand rubles, but the bank provides the opportunity to use it for free. For this it is enough:
- the total balance of the use of bank products for one million rubles per month and purchases for 25 thousand rubles using premium cards Raiffeisen bank;
- maintaining a monthly balance of two million rubles per month.
An actively traveling client of the Premium Banking system receives service with privileges:
- the opportunity to use business and first class lounges at airports (total 700 facilities in a hundred countries, including Moscow airports) for free with your companions, regardless of ticket category;
- preferential conditions under the “European Travel Insurance” system with a full range of insurance services and emergency assistance in case of diseases, injuries, accidents while traveling with medical expenses covered;
- access to the services of the Concierge Premium program, which allows you to book and buy air tickets, hotel rooms, use the services of meeting at airports, calling an interpreter and other important amenities for the traveler;
- system callback from the bank to anywhere in the world to save money on communication with support;
- usage favorable exchange rate currency conversion via R-Connect (Internet banking);
- the possibility of withdrawing cash without interest and emergency cash withdrawal in case of loss of a card in most countries of the world.
Even with the monthly payment of a commission for services in the amount of 5,000 rubles, these offers are the most profitable when traveling. Feedback from RaiffeisenBank clients using these premium packages are generally positive. The bank promptly responds to requests and provides clear explanations on all issues.
Banking products have taken root in the life of almost every modern person. For example, cards are very convenient tool non-cash payments, and their debit varieties are especially popular. Naturally, before making a specific option, a potential client needs to take into account the main points, which are sometimes quite a lot.
Definition
So, banking organization issues a payment plastic card intended for settlements at the expense of funds belonging to the client. Their person places on this account independently, the amount that he has.
Raiffeisenbank's Buy&Fly WBE debit card is a piece of plastic measuring 85.6×53.98 mm. Some FIs offer to get it in a different format, for example, one that can be built into a keychain and carried with you at all times. Both registered and unnamed instruments are issued various systems(Visa, MasterCard, MIR).
Cards of any type Russian Federation equipped with special chips for data storage. Some of them also have a magnetic strip to match older devices.
How to make a choice
Financial institutions offer a variety of products to potential customers, and it is not so easy to understand such a wide range. What points you should definitely pay attention to:
- cashback;
- interest on the balance;
- the cost of annual maintenance;
- issuing bank;
- methods of depositing and withdrawing cash;
- the amount of commission fees;
- the availability of an overdraft, the conditions for it;
- the ability to create an individual design of plastic.
What are the advantages
The Buy&Fly WBE card of Raiffeisenbank is a profitable and convenient tool for paying for everything that its owner needs. This product has many advantages:
- Additional savings due to various options.
- Increased security.
- Convenience of paying for purchases in online stores.
- Even greater privileges for those who choose VIP plastic.
- The ability to receive cash and make payments anywhere in the world.
- Quality and affordable service.
About Usage
To make a payment in a store, it is enough to insert the card into the terminal or bring it to the reader (contactless payment). To make paying even more convenient, you can link the instrument to a mobile payment system.
In online stores, on the corresponding page, the required details are indicated and, if necessary, a one-time password from SMS is entered.
Cash is withdrawn from ATMs and cash desks. In this case, the client specifies a PIN, and then follows the prompts of the device or operator.
Parameters for various available products are conveniently displayed on one page. The user sees all the information and can immediately compare them to highlight suitable options. The necessary calculations are carried out on the online calculator, located right there. After completing the search, the site visitor presses the "Online Application" button and proceeds to fill out the form.
In Raiffeisen Premium, the service package is designed for customers who value their time and wish to receive Banking services corresponding level and additional privileges.
Features and privileges of Premium Direct in Raiffeisen
The cost of service within Premium Direct in Raiffeisen is 1500 rubles per month.
No fee will be charged if one of the following conditions is met:
- Balance at the end of the reporting period on all accounts - from 1 million rubles;
- Performing transactions with Premium cards - from 75 thousand per month;
- Receipt transactions (for payroll clients) - from 300 thousand;
- Payments exceed 25 thousand per month, and the balance at the end is 0.5 million.
The Premium Direct package includes the following services and features:
- A separate line Premium Line for consultations and providing information by phone.
- Concierge service. A dedicated Raiffeisen assistant will fulfill any customer orders given by phone or in person: ordering a table in a restaurant, buying tickets for events, checking in for a flight, delivering flowers, choosing a gift from a special catalog. Also, the assistant will be able to organize a trip or a festive event on a separate request by phone.
- Travel insurance, incl. for the owner's family of Premium Direct, free of charge. The policy includes coverage for medical expenses under conditions suitable for obtaining a visa to most countries. Also includes legal assistance, travel cancellation compensation, lost luggage assistance (administrative and financial - up to $1,500).
- The financial consultant will develop a strategy for increasing and saving funds, assess the risks in order to be able to protect against unforeseen circumstances, identify the consequences of various financial solutions, make a plan to ensure maximum profitability. Financial analytics is available in the Internet Bank, by phone or at the Raiffeisen office.
- Rent safe deposit box on reduced tariffs: -20%.
- Systematic proposals for special conditions for other banking products. You can get information about current offers for Premium Direct owners by calling Raiffeisen (special line).
Cards within the Premium package
The owner of the Premium tariff has the right to issue up to 5 debit cards and up to 3 credit cards free of charge, which have the following advantages:
- The SMS notification service is connected free of charge;
- In case of loss of plastic outside the country, Raiffeisen organizes the receipt of cash free of charge on an emergency basis in any city;
- Platinum cards are issued on an urgent basis without additional payment;
- Increased restrictions on withdrawals and online transfers - up to 500 thousand rubles.
As part of the Premium package, a Raiffeisen client can issue Platinum debit products from Visa and MasterCard, as well as Buy&Fly Premium Rewards Mastercard. The last card provides access to the MasterCard business lounge in Sheremetyevo and the accumulation of miles for non-cash payments, which can later be used to pay for railway, air tickets, hotel reservations or transfer orders.
Credit cards suggest the possibility of obtaining a loan of up to 1 million rubles and an interest-free repayment period of up to 50 days.
They are represented by the following types:
- Platinum Premium MasterCard or Visa;
- Visa Platinum Travel Premium: accrual of miles (increased when paying on the iGlobe.ru website), free withdrawal abroad;
- Austrian Airlines MasterCard World: Earning Miles and More miles.
If the Premium tariff holder decides to order a Raiffeisen card in excess of the agreed amount, 3,000 rubles will be charged for each issue.
Conclusion
Having issued a Raiffeisen Premium package, the client receives several cards of the Platinum and Premium categories with free service, some of which allow accumulating bonuses that are beneficial for travelers. Additional privileges are also provided: a separate phone, premium service, consultant, concierge service, insurance, etc. You can also use Premium Direct free of charge if you comply with the condition of maintaining a balance or making payments from a card.
Good afternoon, dear users.
The purpose of my story is to shield people from possible serious and "expensive" problems.
So, four weeks ago I decided to become a Premium Banking client. I came to the Kutuzovskoye branch, where all the points of interest were announced to the manager Ekaterina:
1) I needed a ruble card to the main account
2) were needed credit cards VisaPlatinum, MasterCardBlackEdition and a second card for her wife.
Prior to switching to this package, he had a VisaGold credit card with a certain credit limit.
Thus, I filled out all the documents, to my surprise, the VisaGold card was left in my hands, commenting that "it will be withdrawn when new credit cards are received." The deadline for obtaining cards was announced until June 10 maximum.
With a sense of accomplishment, I went home.
The long-awaited date came up, my wife was next to the office and decided to pick up the cards. She had to spend almost an hour at the branch to find out that only a debit ruble card was ready. It is also planned to issue more dollar and euro debit card I didn't order them! Fortunately, we were in right time in the right place, they asked not to issue these cards.
After an unpleasant and long conversation with the manager, it turned out that supposedly credit cards are made for a long time and they are made somewhere in London, so you need to wait another week and everything will be fine.
On the 15th, I called the department again (three weeks have already passed), the manager was not assigned to me for all this time, so I called through a dedicated line, talked to different people, after I spent 40 minutes, luck smiled at me and me they gave the phone number of the manager Olga, who works with Premium Banking clients.
Olga, thank you very much! This person solved a three-week problem, it turned out that no one issued credit cards, because. I continued to use the VisaGold card and spent a certain limit on it, which I was offered to quickly close in order to still issue new credit cards. I repeat, no one said that it was impossible to use the card that was left in my hands and was led by the nose for three weeks.
I found myself in a very unpleasant situation, because. the annual interest on the VisaGold and BlackEdition cards are completely different (this difference is 10%). I planned to pay off the debt after carrying it over at the new interest in another month in light of some large purchases. It turned out not to hit 28% annual interest, I needed to find money (a lot) and put it on the card, closing it in Grace period credit. I did it! But I decided for myself that I would never work with such a bank again.
And here is a new trick! Because i used these PREMIUM SERVICES less than 2 months and I am going to withdraw all the money from the bank, then I also have to pay for this service.
With payment of the commission for such service I will struggle!
Summary:
1. In this bank responsible persons no.
2. Your problems will be solved for a long time or a very long time.
3. The concept of Premium Banking is completely absent.
4. You will stand in lines and wait for service.
5. For all your mistakes, and in the end only you will be to blame, you will have to pay.
After weighing all these factors, I hope you make the right decision.
In principle, a normal bank ... or more, probably, a broker - it seems that they want to force all clients to become investors)) I just use the card, the bonuses are not bad, there is cashback - everything is like people have. If it weren’t for the constant calls and letters with offers to “think about investing”, everything would be fine ... Oh, also exchange rate good. But I don’t want to be a trader, and I’m tired of persuasion.
Sergey Perlov, Moscow
Return Money, the ATM did not dispense cash when withdrawing due to a technical malfunction
Moscow Credit Bank
On February 13, 2019, I withdrew cash from an ATM of PJSC "MKB" in the shopping center "Kuntsevo Plaza", located at the address: Moscow, st. Yartsevskaya, 19 (hereinafter referred to as the ATM), in the amount of 8,000.00 (Eight thousand) rubles. The ATM did not give out cash, the cash withdrawal operation was carried out according to the statement of my current account. By phone, PJSC "MKB" was informed that the ATM with the status of a technical error was then transferred to ...
Vera, Moscow
Extra money is returned
I hasten to boast of a gift! On the d / r, my husband gave me a brand new card, WEEKEND, mts bank. The card is not a credit card, but not empty either, of course, he put money there in advance. The gift turned out to be all the more pleasant because before the weekend, cashback is returned to her, from all purchases 1%, but after my friends and I went to a restaurant - 5%. And then they also left by taxi, from these expenses, too, 5%. Not in cinema yet...
Kira Smelyakova, Moscow
The bank has been unable to resolve its mistake for almost a month
In principle, the service is good, was my number 1 bank until one unpleasant situation. My card was demagnetized and I blocked it to order a new one. Naturally, before that, I transferred money to a card in another bank, so that while they make a card for me, I can use them. We must pay tribute to the bank, the card was made and delivered very quickly. BUT THE AMOUNT I TRANSFERED TO ANOTHER BANK FOR SOME ...
Yuri Kamshitsky, Moscow
About reliability and convenience
I have been a client of the bank since the beginning of the 2000s (since Investsberbank, since 2008 - OTP). Met branches of the head bank in absolutely different countries Europe, incl. in the post-Soviet space. I used ATMs there and paid for purchases and services with a card. During this time, I did not encounter any difficulties in interacting with the Bank, changing cards by term, making deposits (by the way, with ...
Mikhail, Moscow
Very comfortably. Thanks to!
Loco-Bank
Our accountant is an old school aunt, and it seems that she is eternal. She put us all on the World and in the very bank where you can even breathe according to an agreed schedule. I won’t describe the inconveniences and what I generally think about this card and the bank, since Russian literary speech is required here. Irina, a manager from Lublinskaya, was able to defeat our accounting titan and helped me win the right to receive a salary...
Alexander, Moscow