How to remove automatic replenishment of the balance from the card. How to disable Autopayment Sberbank! All Ways
The automated payment service from Sberbank is a convenient service for those customers who do not have the opportunity to visit financial branches in a timely manner to pay for the services provided. By customizing the templates accordingly, you can save yourself from having to fill out payment form and send transfers. So, how to connect and how to disable auto payment through Sberbank Online.
Automatic payment service in Sberbank
is a remote service from Sberbank that allows its customers to manage money without visiting a bank branch. You need to understand that not all services provided by Sberbank can be carried out through the Personal Account, but such operations as: money transfers, account management plastic cards(including, replenishment and) deposit management, etc., will be available at any time of the day. The main feature of the service is the ability to create auto payments for various services. Setting up automatic payments includes a preliminary one of the client's cards from which funds will be debited.Using customized templates, you can automatically pay for:
- services of cellular operators ();
- services of telecommunication companies ( , );
- issued in other banks;
- various ;
If the amount of payment is not known in advance, the service will request information about debts in deadlines and notify the customer of this. If the user is not able to pay the bill, then it can be canceled. If you ignore the notification, this amount will be debited from the card in a day. Similarly, you can configure templates for replenishing the personal account of a subscriber number, for paying for services for an apartment, heat, electricity, etc.
Enabling / disabling auto payment in Sberbank Online and ATM
Sberbank offers its customers four ways to connect AutoPay. To do this, you can use, an ATM, and a terminal. Registered users can immediately start activating or deactivating the automated payment service. And everyone else will have to register, having previously received the code and identifier through an ATM, bank branch or by. If the first method is used, a receipt with one-time passwords will be issued.Photo-instruction for connecting auto payment
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- transfer size;
- transfer conditions: if the assigned limit is reached or there is a debt;
- transfer limit;
- room cell phone(if this is a template for replenishing a personal account);
- template name.
How to disable auto payment through Sberbank Online?
To disable automatic payment, go to the "My Autopayments", "Manage Autopayments", "Operations" section, open the desired template and delete it by clicking on the appropriate button. This operation also needs to be confirmed using a code that will be sent to the mobile phone.Disabling the auto payment service through the Sberbank Online system - step by step instructions
You can also use an ATM to refuse the services of the automatic payment service.To deactivate AutoPay, perform the following steps:
- insert the card and enter the PIN code;
- select "Service and Information";
- select "Auto payments";
- the entire list of created templates will open;
- select the one you need, indicating its name, and deactivate;
- wait for a message with a confirmation code;
- indicate the received code in the appropriate column and confirm the deletion;
- pick up the check, which indicates the details of the operation.
Setting up auto payment via SMS
If the service is activated Mobile bank”, you can use it to change settings, make automatic payments, connect or delete templates. Used for this and. For example, sending a command AUTO PAYMENT activates this service. The service can be connected using various short commands: AUTO, AUTO PAYMENT, AUTOPAY, AUTOPLATEZH and the like.For example, wanting to set up a template for replenishing an account mobile number, you can use the command AUTOTEL and payment amount. For making other payments (for housing and communal services, Internet, TV, games and other services), short USSD requests or SMS commands are not enough. To pay automatically on these invoices, you need to fill out the appropriate templates, specifying more detailed information. Such payment templates are created in separate section service.
For automatic payment, just send the following request: AUTOTEL -. This minus sign after the command means that the pattern should be disabled. All information about the activation/deactivation of the automated payment service using templates can be found on the bank's website or in the Personal Account. After deleting the template, it is recommended to verify that the operation was successful. For this, ATMs, Personal Account, Mobile Bank service are used.
Disabling Autopayment by contacting a bank branch
Having chosen this method, you should contact the employee and provide him with all the necessary information about the template: name, transfer amount, phone number, date and other data to identify the automatic payment. It is also necessary to provide an identity document and a card (or its details).You can also call an employee of the Contact Center and ask for a service. This will require:
- dial a number (while in international roaming, the call is charged);
- press the number 0 to connect with a specialist;
- after the connection is established, announce the information: card number and other data (validity time, special code). Secret information is not disclosed;
- order the service by informing the Sberbank employee of the relevant information: the name of the template (company), the size of the transfer, the date;
- it will take the operator a few minutes to disable the specified pattern.
Thus, we have considered all the options on how to disable auto payment through Sberbank Online, ATM, Mobile Bank, Personal Account, Contact Center.
Before disabling "Auto payment" from Sberbank via phone, check for debts for this service. Then use one of three options - call the bank, send SMS or open a mobile application.
The service "" is convenient and useful, because you no longer need to think about paying for the services of organizations and other payments on a monthly basis, which means that it gets rid of debts. The bank takes part of the responsibility. If you need to disable "Autopayment" from Sberbank via phone, there are three options: via a call, via SMS, or via a mobile application from the bank. The portal "I am a capitalist" will tell you in detail about each. You will only have to choose.
Through the call
This method is the easiest and most convenient, but you need to go through identification - give personal, passport data and a control word. Dial the number of the Sberbank Customer Support Service:
- for Moscow: +7-495-500-55-50;
- for Russia: 8-800-555-55-50 (free of charge).
Wait for a response from a specialist and let him know that you want to disable the automatic option. Answer employee questions. If authentication is successful, it will be disabled.
Via SMS (only for services of mobile operators)
The method does not require special identification, but it is only suitable for disabling the bill payment service of mobile operators. You must have pre-registered "" on the card from which automatic deductions are made.
To disable "Autopayment" from Sberbank via phone, send an SMS message to the short number 900 with the text:
AUTO PAYMENT_minus sign_phone number to be disconnected (in 10-digit format)_last four digits of the card number
For example, you want to cancel payments by the number 8-915-123-45-67 on the card 4276 3800 1234 9876. The text of the message will look like this:
AUTO PAYMENT – 9151234567 9876
The text AUTO PAYMENT can be replaced with AUTO TEL, AUTO or the Latin words AVTO, AUTO. The minus sign after the word "auto payment" is necessary, since it is it that indicates that you want to cancel the service. The phone number, minus sign and the last digits of the card number are entered separated by a space.
The found payment will be cancelled. If it is not in the database, you will receive an SMS with the refusal of the operation due to the lack of data on the service provided.
Via mobile application (for smartphones)
Your gadget has the ability to access the Internet and download mobile applications? Fine! Take advantage of this modern way. Download the Sberbank mobile online service in the app store that matches the operating system of your phone ( App Store, Google Play, Microsoft (for Windows). It's free. Complete all steps required by the system to install. To disable required payment– enter the tab of the top menu "Payments". Find the service you don't need and disable it.
If you urgently need to cancel the automatic payment, and only your phone is at hand, use it. There is no need to run to the office, enjoy queues and communication with intrusive consultants - this operation is not profitable for the bank. Do it yourself. "I am a capitalist" has offered you enough ways to turn off "Autopayment" from Sberbank via phone.
Automatic bill payment is one of the most useful, convenient and popular services of Sberbank. Thanks to her, money is transferred to organizations in the right amount and in a timely manner, utility bills are paid, saving owners from debts and fines. In this case, all transactions are made absolutely independently. The holder is only required to mark the limits and specify the parameters.
True, not all customers are satisfied with such "amenities". Sooner or later there comes a time when there is a need to cancel the auto payment. There are several simple ways to do this.
Disable Auto Pay via Mobile Banking
One of the fastest and most affordable methods that do not require additional resources to disable the auto payment option is via SMS. To do this, you need to send a message to the known number 900. It must have the following content:
- The phrase typed in capital letters without additional punctuation marks (the hyphen must be left) "AUTO PAYMENT-".
- This is followed, for example, by a phone number that replenishes itself.
- The last four digits of the card number. If one credit card is attached to the SIM card, then this step can be skipped.
After considering the request, the user will be informed about the deactivation of the service. But first it will have to be confirmed by a response SMS message.
Disable auto payment via Sberbank Online
On the Internet, you can not only enable or edit any option, but also disable it. To do this, perform the following steps:
- Enter the site, go through authorization by entering a username and password, confirm the data by entering a five-digit code.
- Go to the "Autopayments" section, view the list and disable what is required. If you plan to use the payment in the future, you can only suspend it. So all settings will remain unchanged until you re-access them.
Disable auto pay via ATM
You can disable or remove auto payment using any ATM. This is done very quickly. For this you need:
- Insert the "plastic" into the slot, enter the pin code.
- Go to the "Information and Service" subsection, find the corresponding function.
- Click on the name of the mobile operator (Megafon, MTS, Beeline and the like).
- Perform required functions.
Modern society is growing day by day the latest technologies designed to make people's lives easier. But not everyone can easily deal with innovation. Therefore, to enable / disable functions, you can contact Sberbank consultants. They will explain how to perform certain operations, or perform them together with the visitor in any of the indicated ways.
The AutoPay service has many advantages. This is a convenient and fast way to fulfill debt obligations. It allows you to automate repetitive translation operations Money. But, there are situations when the service needs to be disabled, for example:
- the habit of paying bills on your own. Some people feel more relaxed when they spend such important financial operations themselves;
- you need to keep all expenses under control and not always an unexpected debiting of a certain amount from the card will be appropriate;
- the details of the payer or service provider have changed. For example, the client's phone number has changed, or the recipient's address has changed;
- the debt is fully paid, no more payments need to be made. For example, a customer repaid a loan. Or he no longer uses the services of this Management Company in connection with the move;
- the client wants to pay bills with another card, or in another way.
There may be other reasons, as each case is individual. Therefore, Sberbank gives its customers the opportunity to refuse the Auto Payment service at any convenient time. To do this, you just need to turn it off. This can be done in several ways.
With the help of "Sberbank online"
It will be easiest for active Internet users to disable the service through the Sberbank Online system. To do this, you need to enter Personal Area» by filling out the user identification form, that is, entering the login and password on the login page.
Confirm your identity using a password from SMS, which the system will send to the number connected to the Mobile Bank service.
After completing these steps, we get to the user menu, where we select the “autopayments” tab at the bottom right. A list of all connected payments immediately appears, as well as the ability to manage them and create a new one. Find the name of the service to be disabled. For example, you need to stop automatic replenishment of the phone balance. In this case, the name will be the number to which the service is connected. We press this line.
We get to the page of a specific "Autopayment". Here you can view the parameters of the connected service, edit and cancel it. To cancel, click the big inscription "cancel payment" on a green background at the bottom of the page.
Then the user is prompted to enter a confirmation code from SMS, which Sberbank will send from number 900. Usually this is 6 digits. Enter the received code and press the inscription "Confirm".
The system will perform the operation after a minimum period of time. On the last page that opens, its status is visible - “accepted for execution”.
This means that no further action is required from the user to disable it. The service will be disabled soon.
With the help of a bank specialist
For customers who do not currently have the Internet at hand, the bank gives the opportunity to turn off "Auto Payment" by contacting a specialist. You need to come to the branch of Sberbank, which serves individuals, or call contact center by phone hotline 8-800-555-55-50 .
- Having decided to walk to the bank and personally communicate with a specialist through the window, you need to remember to take your passport with you. The departments have a system electronic queue. To get to the reception, you need to take a ticket in a special terminal. On the screen of the device, select the inscription "payments", and the terminal will print a ticket with the assigned number in the queue. In case of difficulty, you can ask for help from a consultant who works in the hall with visitors.
We are waiting for a call on our number. It consists of letters and numbers. The letter determines the category of the request and the specialist to whom the system will send, and the numbers determine the order. The ticket usually indicates how many people are ahead.
In order not to miss your turn, you need to follow the electronic scoreboard, of which there are usually several in the hall, or wait for the voice message of the system.
After waiting, we head to the window indicated by the system to a specialist. He will perform all other actions as soon as he understands the purpose of the visit, and checks the passport for identification. The service will be disabled shortly.
- In order not to go anywhere and not stand in line, you can use the help of the Sberbank contact center. Having made a free call to the hotline, the client enters the voice menu, which is designed to solve the most simple questions. Some types of services can be disabled anyway. If this is not enough for the desired result, you must press the "0" key on the keyboard of your phone and, after waiting for the operator's response, inform him of your problem. The specialist will perform the necessary operations after identifying the caller. To do this, the bank client will have to name the data of the passport and card, or just the control word, if it remains in memory. This is necessary for security.
Disconnection through the "Mobile Bank" system
This method is only suitable for disabling automatic replenishment of the phone balance. If such a service is no longer needed, we send an SMS message to number 900 with a special code. There are two options:
- If you need to disable someone else's number, the message should look like this: “AUTO PAYMENT -” (Be sure to put a minus sign “-“ after the word), 10 digit number phone (without the number 8) that you want to disconnect from the service, and the last four digits of the card number from which the payment is deducted, if " Mobile bank» Several cards are connected.
It is important that all words in the message are separated by spaces. Other variants of the first code word are possible. It can be replaced by “AUTO-”, “AVTO-”, “AUTO-”, “AUTO TEL-”. There is no space before the minus sign.
- If you need to disable the service from the number from which the message is sent, you can limit yourself to the following text: "AUTO PAYMENT-" (or other variations of this word).
After sending a message to number 900, the service will be disabled, about which an SMS notification will be sent.
To disable all types of "Autopayment", any ATM or terminal is suitable. The algorithm of actions is simple:
We insert the card into the device and enter the pin code. The main menu opens. We find the line "personal account" and click.
The cabinet menu opens. We find "autopayment".
It should be remembered that the menu of different ATMs and terminals may differ slightly from each other, but the general algorithm of actions is the same.
Thus, you can cancel the service at any convenient time.
You can refuse additional services on your own or contact Sberbank employees, if necessary. It makes sense to disable automatic payment from a Sberbank card if there is no need for additional service. For example, the loan has been paid in full or contributions are being made by another person, or wage starts transferring to another card.
The service can be turned off without problems via the Internet or mobile banking. If you need the help of a bank employee and additional advice, then you need to contact the Sberbank division.
You can not completely refuse the service, but suspend it for a while. When the automatic payment is needed again, you can resume your service. To connect the service, you need to go to the menu and select "Connect".
Instructions for deactivating the "Auto payment" service from Sberbank through your personal account on the website
Using a mobile phone, you can quickly turn off a card payment. To do this, send a message to number 900 with the text "Auto payment" or "AVTO (AUTO)". The text is followed by a "-" sign. If the service needs to be disabled from a specific phone, then the cell number must be entered in the SMS next to the word AVTO. The cell number is entered without the number eight, and the last four digits are indicated next to it bank card. Spaces are placed between the “-” sign, the cell number and the plastic number. There is no space between the word "Autopayment" and the "-" sign.
Through the terminal and ATM
You will need to find a self-service device where you can cancel the auto trust payment service. Here step-by-step instruction how to cancel auto payment:
- Select ATM.
- Insert plastic.
- Enter the secret code.
- Select "Mobile bank" or "Information and service" on the monitor.
- Find auto payments.
- Select a mobile operator.
- Click "Turn off auto payments".
- Follow the instructions on the monitor.
At a branch or contact center
The contact center resolves many issues, including the ability to turn off autotrust payment. You need to call 8-800-555 55 50 and tell the specialist that you have decided to disable the option.
Important! It is better to prepare plastic, a passport in advance and remember the answer to the secret question. The operator requests this data from customers, and then stops the service.
The operator can ask for a CVV number, it is listed on reverse side plastic. If it was not possible to turn off the service through the contact center or personal account on the Internet, it remains to contact the bank department. There you need to go to the terminal, take a ticket and wait for your turn. At Sberbank, you can contact a consultant who will tell you how you can independently turn off phone payments.
There are several ways to opt out of automatic payment. The Sberbank Online service is suitable if you are used to resolving issues online. When there is additional time, you can contact the department financial institution or contact center. It is desirable to clarify whether additional services have actually been disabled. To do this, you need to go to the Internet bank and familiarize yourself with the saved templates. "Auto payment" is saved when switching to another operator. Therefore, the service is switched off separately if it is no longer required.