Request a call back on a loan. Vtb hotline
Due to the merger of VTB 24 Bank with VTB Bank, the information in this material is no longer relevant. Support coordinates for VTB Bank in this material >>>
The VTB 24 Bank Customer Service Center provides round-the-clock support. The specialists of the department provide any advice and assistance to everyone who contacted by phone or online. You can also leave a complaint or appeal, which will be considered as soon as possible.
How to contact VTB 24 support service
There are several ways to contact bank employees:
- Toll Free Number 8-800-100-24-24 allows you to make calls from any mobile or landline number.
- International number +7-495-771-78-24 intended for calls from abroad in roaming or from city numbers.
- Fax number + 7-495-980-46-66
- Also on the VTB 24 website you can order a call back from a specialist using your number. You need to go to the official resource of VTB 24 and open the section "Callback order" located at the bottom of the page (see the screenshot below). In the callback order menu, be sure to indicate your full name, contact phone number and the time of consultation convenient for you.
As soon as your application arrives at the customer support center, a free worker will immediately contact you to resolve the issue. The waiting time for such a callback usually does not exceed a few minutes. If the bank's consultant does not contact you for a long time, please re-submit the application, as it is possible that your contact number was specified incorrectly.
- A written request can be sent to the postal address of VTB 24 head office.
VTB Bank 24 postal address: 101000, Moscow, st. Myasnitskaya, 35
A free hotline telephone is available for calls around the clock. Having made a call to the main VTB 24 support number, the client can listen to the items of the voice menu. The tips of such an autoinformer allow you to quickly find answers to frequently asked questions.
In order to proceed to the dialogue with the bank's consultant, you need to listen to the entire voice menu to the end and wait for the connection with the operator or press the button to connect. All incoming calls are processed on a first come, first served basis, so you may be asked to wait on the line for a while. As soon as one of the VTB 24 employees is free, he will answer your call.
How to contact VTB 24 support online through the bank's offsite or social networks
In the case when it is not possible to call the hotline or all operators are busy, you can always leave a request on the bank's website. Online applications are considered as they are received, and a response to the client is provided within 24 hours. After solving your problem, a bank employee will definitely provide you with a detailed answer.
Submit online application as follows:
- Go to the official page of the VTB 24 website.
- Open the reviews section located at the bottom of the page (see the screenshot just above).
- In the form that appears, fill in all the required fields with reliable data.
- Indicate your full name, phone number and email address.
- Describe your problem in the most detailed way in the appropriate window.
- Indicate in what way it will be convenient for you to receive a response to your appeal - by SMS, e-mail or by phone, which are indicated in the questionnaire.
- Send a request for service and expect a response from the bank's specialists.
Also, to communicate with the online support staff, you can use the chat on any social network. In the official VTB 24 community, you can start a dialogue with a bank employee, where you should indicate in more detail the essence of your problem or appeal. In this case, the waiting time for a response will not take much time.
To clarify some details about your question, the support specialist may need additional confidential data. Therefore, it is recommended to prepare all Required documents- passport, client agreement number and bank card... After the end of the online dialogue with the support service, it is recommended to log out of your account if you are using a shared computer.
Such big bank like VTB 24, it has its own call center. You can call operators using several numbers from Russia and from abroad. By phone, the bank's clients can immediately resolve a number of issues. The main number for communication VTB 24 is 8800 100-24-24. The call is free, the call center works around the clock.
VTB 24 hotline numbers
In addition to the main VTB hotline number 8800 100-24-24, there is one more Moscow call center number + 7-495-771-78-24. It is mainly intended for calls from abroad. In both cases, you can make a call to the contact center at any time - operators work around the clock. You can call from a cell or landline phone.
![](https://i1.wp.com/mbank24.ru/wp-content/uploads/2016/08/Zvonite-na-nomer-telefona---goryachej-linii---8800-100-24-24-besplatno-iz-lyubogo-regiona-Rossii-dlya-operativnogo-resheniya-lyubykh-voprosov-svyazannykh-s-bankovskim-obsluzhivaniem-400x240.jpg)
The cost of a call to VTB on the "hot line" 8800 100-24-24 is free, but you will have to pay for a call to a Moscow number in accordance with the tariffs of your operator. Accordingly, international roaming is activated when calling from abroad.
You can solve this problem by purchasing a special package "Privilege". The client will be assigned a personal manager with individual number, which you can call for free from anywhere in the world.
Free services by phone 8 800 100-24-24
By contacting the VTB operator at the hotline number 8 800 100-24-24, you can online:
- find out any information about the bank's services and products;
- get information about the conditions of deposits or loans, including obtaining a list of required documents;
- order a credit card;
- leave an application for any loan;
- find out the balance of debt by credit card or an existing loan;
- clarify the nearest date of payment and the amount of the contribution;
- get information about the balance of funds on a debit card;
- connect VTB 24-Online;
- confirm or cancel the transaction in online banking;
- find out the current exchange rate at the bank and get advice on how to make an exchange.
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Entrepreneurs, by calling VTB 24 toll-free phone number 24 8800 100-24-24, can get advice on opening a current account for a business and connecting the Bank - Client Online service.
Naturally, the bank's clients can promptly solve any problems that have arisen, up to a statement about theft or loss of the card (however, the card can be closed only at the branch, coming up with a passport).
The operator has the right to identify the user. To do this, he will ask several questions regarding the name, surname, date of birth of the caller, his passport data and the code word.
Voice menu
Main numbers of the voice menu
By calling VTB on the hotline at 8 800 100-24-24, the client will first get into the interactive voice menu (IVR). By pressing the corresponding keys on the phone keypad in tone mode, the user will be able to get into various submenus and get the information of interest without connecting the operator. Moreover, some data, for example, about the balance on the card, can only be obtained from this menu - this is how confidentiality is preserved.
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By calling VTB 24 on the hotline 8 800 100-24-24, the client enters the main voice menu and can do the following (the login and password mean codes for accessing the VTB 24-Online system):
- to check the balance on the card, you must specify your username, then press # and enter the last four digits of your card and again #;
- to obtain information on the current loan, you need to press successively 3, 1, your login, #, password, # and 2;
- to get information about current deposits, you need to press 3, 1, login, #, password, # and 4;
- to obtain information about current accounts (for example, about the state of an account on a savings book or current account), you must press 3, 1, login, #, password, #, 4 and twenty digits of the number of the account of interest.
How to contact the operator immediately
In order to contact the operator by calling VTB 24 on the Hot Line at 8 800 100-24-24, you often have to listen to the robot for a long time, and it is not always clear which specialist will help solve your problem. To quickly connect to an operator, you can go for the following trick:
- call VTB 24 at 8800 100-24-24;
- select the submenu section on the issue you are interested in (loans, deposits, online banking, etc.);
- quickly press the number 0 - there will be an immediate connection with the operator.
VTB 24 provides high-quality free and round-the-clock support for its customers by calling the Hot Line number 8 800 100-24-24
conclusions
It is very convenient to use the hotline number. A sufficient number of agents work in the contact center, so waiting times are minimal. The most important thing is that the call to the phone number 8 800 100-24-24 VTB 24 is free, so you can calmly resolve your issue without worrying about the money spent. A automated system the answer will allow you to get the information of interest even faster, while maintaining confidentiality.
On the VTB hotline, you can find out information for clients of VTB Bank, the merged VTB Bank of Moscow or VTB 24 about the balance of the card or account, addresses of offices and ATMs, decision on the application, mortgage, credit, brokerage services, promotions, current value of shares, on executive documents... And also find out the details for replenishing the card. Hot line works around the clock.
VTB hotline numbers
VTB hotline
VTB Bank is a commercial structure that specializes in servicing individuals and legal entities. Much attention is paid to high-quality innovative service. The hotline and alternative communication channels act as a link between the bank and the client.
Hotline numbers for legal entities
Multichannel number 8-800-200-77-99 accepts calls from legal entities on all issues. Call center specialists promptly respond to calls, the waiting time for an answer is from 1 to 10 seconds. The competence of operators in the company deserves a high assessment, since knowledge of banking products and customer support are the main principles of our employees.
Hotline number for loan products
The phone number is 8-800-200-77-99, which supports communication between the client and the bank on lending issues and legal entities, free from all landline phones, the cost of a call from cell phone- according to the operator's tariffs. A bank employee will conduct a high-quality telephone consultation or switch to a specialized specialist, if necessary. Potential and existing customers can always wait on information assistance from our hotline for all loan products.
Technical hotline
Questions regarding technical problems that slow down the service can be addressed at 8-800-200-77-99, but if the bank does not have separate dedicated lines, then you can call the main hotline. Malfunctions can occur in ATMs, Internet banking and in all types of card products.
Alternative communication channels of VTB Bank
In addition to telephone communications, the bank actively uses alternative communication channels, such as e-mail, social networks, mobile applications... They are quite effective when the client is abroad and it is not always possible to call the hotline. It is important to write a question clearly, informatively and succinctly and our specialists will write an answer to it within an hour.
VTB Bank is constantly expanding innovative communication methods to improve the quality of service and the comfort of our regular and potential customers. Feedback from financial structure for any person it is confidence in its stability, which brings long-term and fruitful cooperation for both parties.
VTB hotline menu structure
- *. For clients of the merged VTB Bank of Moscow
- 0. Get a pin-code for the card
- 1. Already a client of the bank
- 1. Card blocking
- 2. Card or account balance
- 3. Addresses of offices and ATMs
- 5. Another question
- 3. Mortgage
- 4. Legal entities
- 1. Internet bank
- 2. Connection to the office
- 0. Questions of support of the state defense order
- 3. Remote system operation banking services within the framework of the State Defense Order
- 1. Support for bank cards
- 1. Legal entities and VTB corporate card holders
- 1. Card blocking
- 2. Card or account balance
- 1. Remainder and minimum payment on the map
- 2. Account or deposit balance
- 3. Addresses of offices and ATMs
- 4. Details for replenishing the card
- 5. Another question
- 2. For individuals
- 1. Card of VTB Bank or merged VTB Bank of Moscow
- 1. Card blocking
- 2. Card or account balance
- 1. Balance and minimum payment on the card
- 2. Account or deposit balance
- 3. Addresses of offices and ATMs
- 4. Details for replenishing the card
- 5. Another question
- 2. VTB card 24
- 1. Question about the card
- 2. Card blocking
- 3. Addresses of offices and ATMs
- 5. Find out the decision on the application
- 0. Another question
- 2. Mortgage
- 2. Apply for a mortgage loan
- 0. Another question
- 3. Loans
- 1. Early repayment credit
- 2. Find out the decision on the application
- 3. Addresses of offices and ATMs
- 0. Another question
- 1. Recovery of username and password "VTB 24 online"
- 0. Another question
- 5. Addresses of offices and ATMs
- 1. Question about the card
- 1. Card of VTB Bank or merged VTB Bank of Moscow
- 1. Legal entities and VTB corporate card holders
- 2. For legal entities
- 1. Services for small businesses
- 2. Services for regional companies and medium-sized businesses
- 3. Department of those. support
- 4. For individuals
- 1. For existing clients
- 1. For clients of VTB Bank or the merged VTB Bank of Moscow
- 0. Get a pin-code for the card
- 1. Already a client of the bank
- 1. Card blocking
- 2. Card or account balance
- 1. Balance and minimum payment on the card
- 2. Account or deposit balance
- 3. Addresses of offices and ATMs
- 4. Details for replenishing the card
- 5. Another question
- 2. Apply for a loan in cash, card or deposit
- 3. Mortgage
- 4. Legal entities
- 1. Internet bank
- 2. Connection to the office
- 5. Addresses of offices and ATMs, details for card replenishment
- 2. For VTB 24 clients
- 1. Question about the card
- 1. Card balance, minimum payment, repayment amount
- 2. Card blocking
- 3. Addresses of offices and ATMs
- 4. Get a pin code for a new card
- 5. Find out the decision on the application
- 0. Another question
- 2. Mortgage
- 1. Early repayment of the loan
- 2. Apply for a mortgage loan
- 3. Contact the mortgage manager's internal number
- 0. Another question
- 3. Loans
- 1. Early repayment of the loan
- 2. Find out the decision on the application
- 3. Addresses of offices and ATMs
- 0. Another question
- 4. Accounts, deposits, internet bank
- 1. Recovery of VTB 24 login and password online
- 0. Another question
- 5. Addresses of offices and ATMs
- 1. Question about the card
- 1. For clients of VTB Bank or the merged VTB Bank of Moscow
- 2. Registration of a new product
- 0. Get a pin-code for the card
- 1. Already a client of the bank
- 1. Card blocking
- 2. Card or account balance
- 1. Balance and minimum payment on the card
- 2. Account or deposit balance
- 3. Addresses of offices and ATMs
- 4. Details for replenishing the card
- 5. Another question
- 2. Apply for a loan in cash, card or deposit
- 3. Mortgage
- 4. Legal entities
- 1. Internet bank
- 2. Connection to the office
- 5. Addresses of offices and ATMs, details for card replenishment
- 1. For existing clients
- 5. Information about promotions
- 1. Brokerage services
- 2. General information about promotions
- 3. The current value of the shares
- 6. General information on executive documents
- 7. Comments and suggestions on the quality of service
- 8. Connection with a bank employee
- Advantages of cottages in our residential complex "Ekodolie Sholokhovo" Profitable mortgage programs
- Residential complex "Novosnegirevsky" (RC "New Snegiri") Environment and transport accessibility
- Residential complex "Vidny Gorod" is frozen
- Advantages of cottages in our residential complex "Ekodolie Sholokhovo"