Raiffeisen internet bank for legal entities. What is Raiffeisenbank's Elbrus system? How to use

Requirements for the user's workplace

Hardware Requirements

The account mode in accordance with the law makes it possible to control the outgoing payments of the “Account holder” (representative, agent, dealer, intermediary).

The obligation of the bank to comply with the targeted spending of funds is carried out exclusively in favor of the "Beneficiary".

IBM-compatible computer with at least Pentium 4 processor class and at least 512 MB of RAM, USB v1.1 (or higher) port, mouse;

at least 100 MB of free disk space;

permanent connection to the Internet, the ability to work over the HTTPS protocol (port 443);

USB token device (issued by the Bank), USB flash drive;

a mobile phone connected to the services of a cellular operator (mandatory in case of using the SMS-OTP service).

Requirements to software

operating system Microsoft Windows 7/8;

current versions of browsers: Internet Explorer; Mozilla Firefox Opera; Yandex; Google Chrome;

to download / install / update the CIPF, you need the rights "Local administrator", "Power user";

CryptoPlugin must be installed on the computer (available for download when logging into the System if you have the signing rights); To work with the USB-token Device, you need to download and install the device driver from the bank's website:

availability of licensed regularly updated antivirus software;

the absence of previously installed copies of CryptoPro CSP software versions lower than 3.6 on the User's computer.

The system is logged in using the username and password assigned to each user.

To log in:

Requirements for the complexity of the password for login and for the USB-token device

Password requirements for entering the System:

The password must be at least 8 characters long.

The password must contain characters of three categories from the following four:

1. uppercase letters of the English alphabet from A to Z;

   lowercase letters of the English alphabet from a to z;

   decimal digits (0 to 9);

   special characters from the set [email protected]#%&*;’:",./?

The password should not contain the sequence of characters that is part of the individual username (login).

The password must not contain a sequence of three repeated characters.

USB-token password requirements:

password length must be at least 8 and no more than 14 characters;

the password must simultaneously include Latin characters ( A-z -like lowercase and uppercase) and numbers (0-9).

How to read a statement for an open reporting period correctly

The password is used for additional external protection of your information. The password can be changed by the user during a session with the system.

To change the user's password, follow these steps:

Generation of ASP keys

To generate ASP keys:

For this:

open the certificate request and click the " Seal»

print out the form of the TSA key certificate in 2 (two) copies, on the form, put the signature of the certificate holder, the signature of the head (signatory with the right of first signature) and the seal of the organization

certified forms of the HSA key certificate must be submitted to the bank branch serving you

After activating the keys by ASP Bank, you will be able to sign documents in the system. Activation of HSA keys can take up to 2 (two) business days after receiving the HSA key certificate.

Regeneration of ASP keys

Please note that updating the HSA keys is possible only if the current HSA keys are still valid at the time of generation. If the validity period of the HSA keys has already expired, you must perform the Generation of HSA keys.

To update the TSA keys, do the following:

To create HSA keys for a user with the first signature right, connect a USB-token device (for each signer - a separate device). To create HSA keys for a user with the second signature right, use a removable medium - a USB flash drive.

You can perform the regeneration to the same medium where the current HSA keys are stored, or choose a different one.

To store ASP keys in a USB-token device, select AKS ifdh 0, AKS ifdh 1, Aladdin Token JC 0 or JaCarta 00 from the list (numbers may differ).

For removable storage - USB flash drive select Drive (E, H, F, etc.). Click " OK»

To generate HSA keys, move the mouse pointer within this window until the scale is completely filled.

Then a window for entering the password for the key storage device will appear.

If a new USB-token device is used, you must specify the standard password for the device (if you have not changed it), or the password that was specified when changing the standard to a more secure one.

If the keys are stored on removable media, then in the fields " New Password" and " Confirmation»Set a password that will later be used to sign documents.

Click "OK" to complete the procedure for regenerating the keys of the ASP.

Mark the created document with a tick and press the button " Sign", Select valid TSA keys and sign the document, then click" send».

After the document is in the status " Processed», New HSA keys become active, old HSA keys become invalid.

If a USB-token is used as such a device, then you must specify a password for this device.

Please note that certificates for the "ELBRUS Internet" system cannot be copied and transferred to other devices.

Changing the password for the USB-token device

For security reasons, we recommend that you change the standard access password immediately after receiving the USB-token device. The user is responsible for the safety of the password. Do not transfer or disclose the password for access to the USB-token device to third parties.

The password is changed using the utility “ eToken Properties". To run the program, go to the menu item "Start" - "Programs" - "eToken" - "eToken PKI Client" - "eToken Properties".

After launching the program, insert the USB-token device. It will become active and a list of available actions will appear.
In order to change the USB-token password, you need to do the following:

Forgot pin code for USB-Token

If you did not change the pin code when you received the USB-token device, try entering 1234567890.

If this pin code does not fit, then the standard pin code has been changed. If you can't remember it, you need to initialize the USB-token and repeat the procedure for generating HSA keys.

During the password reset procedure, all data from the USB token is deleted.

To initialize USB-token you need:

Procedure in case of key compromise

Key compromise is:

Dismissal of employees who had access to key information.

The fact of unauthorized copying of key information.

Loss of key carriers.

In case of compromised keys:

Stop exchanging electronic documents with the bank.

Report the fact of compromise to the bank.

Check all your outgoing payments received by the bank from the moment preceding the fact of compromise.

If necessary, get a new key carrier or registration data from the bank.

Generate a new set of keys.

Register a new set of keys with the bank.

In agreement with the bank, continue working with a new set of keys.

You can report a suspected key compromise in the following ways:

Personal appeal of the authorized representative of the client to the service department of the bank.

Customer contacting support by phone.

Sending information about key compromise by fax or.
The text of the appeal: "Request to block access to the client bank due to suspicion of compromise."

Contact through the feedback form.

Unlocking your account

To remove the blocking from the user account of the "ELBRUS Internet" system, it is necessary to contact the service department of the bank and submit an application for unblocking the specified user.

The application is written in free form on the letterhead of the organization.

The page cannot be displayed

The lack of access to the system is quite possible if the connection on port 443 is closed on your computer or on the proxy server. This port (443) must be open to establish a secure SSL connection (https protocol) with our web server.

If this is not the case, please contact technical support and describe the errors that arise, we will try to figure it out and offer a solution.

You can contact the technical support of the ELBRUS system by phone,

Working with a document in Elbrus

Creation of a payment order

1.1. To create a payment order
In the list of payment orders, click the button on the toolbar " Create a new document».

If you work in the system on behalf of a user who is a member of more than one of the organizations registered in the system, the system will offer to indicate the organization on behalf of which the document is created:

1.2. Note
Critical errors will be highlighted with icons, an example of an error is the absence of a payment purpose; non-critical remarks in which sending a document is allowed, - pictograms, an example of a remark (warning) - an indication of an incorrect type of payment.

1.3. Document formation

new document it is possible to create in several ways:

By manually filling in the details of the document in electronic form.

By creating from a template.

By creating a copy of an existing document.

By importing a document from an accounting system.

When trying to save a document, the system checks the correctness of filling in the fields.

Depending on the results of the check, the created / imported document after saving will receive one of the following statuses:

« Control error"- if the check revealed errors. A document with this status can be edited or deleted. If the edited document passes the check without errors when saving, it is saved with the status “ Created by»;

« Created "/" Imported"- if the check did not reveal any errors. A document with this status can be changed, deleted or signed. If, when saving a modified document, the verification detects errors, it is saved with the status " Control error».

1.4. Note

After checking the filled-in document fields, the system displays a summary list of errors and warnings in a separate window. If there are warnings, it is possible to save and sign the document.

Documents with the status " Created by" and " Imported»Can be signed and sent to the bank for processing. To send payment documents, you must affix both the first and second signatures, for non-payment documents (letters, request for extracts), one signature is enough (either one first or one second). After signing, the document can receive one of the following statuses:

« Partially signed"- this status means that the document was signed by only one signature out of two. It is impossible to send a document with this status for processing;

« Signed by»- this status means that the document is fully signed and ready to be sent for processing in the bank.

Import / Export of documents from "1C"

The ELBRUS Internet system supports data exchange (import / export) with 1C.

3.1. Export of statements to "1C"
To export statements to 1C, you need to do the following:

3.2. Import of payment orders from "1C"
To import documents from 1C:

As a result of these actions, documents will be imported from 1C.

Create a template from a document

To create a template based on an existing document:

References

In the process of working with the system, users may need to enter the same data when filling in the details of various documents.

For example, when generating payment orders, you may need to indicate an indicator of the status of a taxpayer - one of a number of possible ones. To simplify the use of information and reduce the likelihood of entering erroneous values, part of the data is placed in special registers called directories. In the example with payment orders, all possible indicators of the taxpayer status are included in the directory of indicators of the taxpayer status. Thus, when generating payment orders, there is no need to manually enter the values ​​of the indicators of the taxpayer status.

Features of working with directories
In the system, directories have the following features.
Directory entries can describe the behavior of the system. For example, the reference book of methods for calculating VAT contains a list of possible rules for accounting for the amount of value added tax.
Filling of directories can be done manually.
Depending on the area of ​​application, the following types of directories are distinguished in the system:

Corporate - directories used by the client and banking part of the system. Directory entries can be used when filling in the details of outgoing documents. When receiving documents, the system checks the correspondence of the values ​​of the document details to the data contained in the reference books. Filling in and maintaining these directories up to date is carried out by the bank;

Local - directories containing information about correspondents, beneficiaries and payment purposes. Local directories can be used by clients when forming outgoing documents. The information contained in the directories is different for each client. For example, each client may have its own list of beneficiaries, information about which is contained in the directory of beneficiaries. Viewing and filling in these directories is carried out by the client

In the process of working with the system, users may need to enter the same data when filling out

Relevance of local directories data
During the operation of the system, the information contained in the reference books may lose relevance. To maintain the relevance of the information, it is necessary to periodically update the reference books.
Updating the data of directories can be done by manually entering values ​​in the directory records.

When filling these directories, the system checks the compliance of the entered value with certain requirements.

Filling of these directories can be done manually for the following local directories:
General:

Directory of payment purposes.

Correspondents.

Beneficiaries.

Responsible performers.

Passports of transactions.

Guarantee beneficiaries.

BIK RF Directory.

Types of currency transactions 138-I.

Directory of countries.

Reference book of types of payments.

Cash settlement services for ruble transactions:

Reference book of types of payment.

Directory of orders of payment.

Reference book of types of operations.

Reference book of cash symbols.

Handbook for tax payments:

KBK Handbook.

Directory of indicators of the status of the taxpayer.

Directory of indicators of the basis of payment.

Directory of indicators of the tax period.

Directory of indicators of the type of payment.

RSC on foreign exchange transactions:

International directory of banks.

Directory of types of transfer fees.

Reference book of types of substantiating documents.

Directory of types of contracts (credit agreements).

Reference book of codes of types of supporting documents.

Reference book of codes of currencies.

Central Bank rates.

Directory of the terms of repayment of the amount of the loan agreement.

LIBOR bet codes reference book.

When generating a statement for the period ending with the current day, the statement is created before the previous day

The statement for the period includes only the summary statements, which are generated the next day after the account operation.

About Raiffeisenbank's client bank

Like any serious banking institution, Raiffeisenbank offers its clients who have entered into an agreement for settlement and cash services to sign an additional agreement to it, providing for the use of the system of Raiffeisenbank's client bank - Elbrus Raiffeisen.

How to connect to Elbrus Raiffeisen

After signing an additional agreement to the cash settlement agreement on the use of the bank-client, the bank employee will give you an envelope with a login and password to access the system, as well as a USB device - USB-token. It is necessary to generate an electronic signature on this device using specialized software - an analogue of the handwritten signature of the key owner. To do this, you need to go to the login page Elbrus system Raiffesen - elbrus.raiffeisen.ru and enter the login and password received at the bank, then follow the instructions for generating a digital signature. After the completion of the generation procedure, you need to print the key certificate and hand it over to the bank employee to complete the activation procedure electronic signature... After that, you can start working in the system.

Elbrus Raiffeisen Opportunities

This service allows you to manage your account without going to the office, prepare and transfer payment orders, convert currency, and make international payments. Each payment order is automatically checked for correctness. Plus, you can create a payment order template and save yourself the hassle of re-entering the same data.

Elbrus Raiffesen allows users to customize the program interface for themselves. Especially for large organizations, the possibility of functioning of this program over a local network is implemented, as well as the ability to connect almost all currently known databases. Constantly updated directories, connected to most of the input forms, the presence of the autocomplete function significantly speeds up the preparation of payment orders and increases the correctness of their filling.

Many of the bank's clients, when logging into the system for the first time, enter “elbrus raiffeisen ru” instead of the address to enter the bank-client of Raiffeisenbank and, naturally, do not get to the Elbrus Raiffeisen authorization page. Apparently, this is due to the fact that in the instructions for the initial login, this link is underlined and the dots between the words are not very visible, so inexperienced computer users make mistakes and they have to call customer support.

Safety Elbrus Raiffeisen

Raiffeisenbank's client bank is one of the most reliable Internet systems for accessing a legal entity's account. No payment order can be accepted by the bank without performing the encryption procedure and signing with an analogue of the client's handwritten signature. The system implements the possibility of the mandatory presence of two signatures in the payment order (as a rule, the head of the organization and the accountant), which excludes the possibility of unauthorized spending of funds. The unblocking of the client's electronic signature occurs only after passing the identification procedure using an identity document and verifying the signature on the certificate and on the card with sample signatures on the side of the bank.

Most financial corporations provide support to small and medium-sized businesses. For the development and prosperity of any business, you need round-the-clock support and control. Raiffeisenbank is no exception and offers its customers online business management systems.

Modern solutions for doing business from Raiffeisenbank

In order for the entrepreneur to concentrate on the development of new ideas, Raiffeisenbank offers an online business system for effective management of his own business. All customer wishes are included in the system interface. After logging into the Raiffeisen Business Online system, the client will see on home page all points of interest to him.

After entering the personal account, by making just a couple of mouse clicks, the client can see the entire history of transactions performed in the system. The entrepreneur can see the status of the transactions made by him or download the necessary payment document to resend it.
The available option to customize Internet Banking in accordance with the needs of the entrepreneur makes it even more convenient to use.
Raiffeisenbank is committed to continuous service improvement. That is why it is planned to introduce new functions into the existing Business Online system. For example, it is planned to import payments from 1C. After the introduction of this innovation, a person does not have to manually enter payment details every time.
Also, it is planned to create a special chat, in which an entrepreneur can ask a bank employee a question of interest to him online.
It is planned to accelerate the sending of payments to the company's counterparties. Payment templates for expedited dispatch will be created shortly.
Customer feedback is very important to Raiffeisenbank. That is why the development of the Internet bank is carried out taking into account their wishes.

Business development card from Raiffeisenbank 24/7

The 24/7 card from Raiffeisenbank was created for the simplified deposit of cash to the company's current account. It is possible to open an unlimited number of cards linked to current account firms. Such a product is issued to the authorized persons of the company.
With the card 24/7, you can deposit and withdraw cash from Raiffeisenbank ATMs without additional fees. Having issued a Raiffeisenbank card with the "Business 24/7" Cash in tariff, an entrepreneur will only be able to deposit cash into the current account. Withdrawing funds from such a card will not be possible.
Among the advantages of such a card are the following:

• The card is issued to the current account in rubles;
• You can deposit and withdraw cash without any restrictions;
• All transactions are monitored using SMS informing.

Having issued such a card, an entrepreneur will be able to save on cash collection services. Raiffeisenbank cards for small businesses will become a reliable assistant, because the security of transactions is controlled by a chip and an individual PIN code. With its help, it is impossible to pay on the Internet for purchases made.

Business cards from Raiffeisenbank

Business cards from Raiffeisenbank will help an entrepreneur in various situations. Premium corporate cards are designed specifically to make life easier for a manager who is constantly on business trips. Such cards can be linked both to the main current account of the company, and created separately. Holders of such cards are insured or lost and can take advantage of a wide range of privileges from partner stores of the company.

A debit card linked to your main current account will help you control everything financial operations by authorized employees. The use of such a product will reduce the burden on the accountant and optimize other costs. Opening the card will become optimal solution for companies making a minimum number of payments.
Debit cards linked to the main current account are an excellent solution for transferring wages employees. In addition to the standard functions of replenishment of funds, the holders of such cards have the opportunity to pay for various goods and services with their help. These cards are accepted for payment by all retail outlets equipped with payment terminals.
Customs cards will help you quickly pay the necessary duties when importing goods from abroad. You can pay the necessary fees both at customs and personal account internet bank.
A co-branded card allows you to accumulate points and exchange them for various entertainment services.

Business development loan from Raiffeisenbank

Raiffeisenbank offers entrepreneurs lucrative loans for small businesses. The financial company uses an individual approach to each entrepreneur.
Corporate clients with an annual turnover of up to 60 million rubles can use the overdraft facility from Raiffeisenbank. Maximum amount such a loan is 100,000 rubles. In order to connect an overdraft, clients just need to mark their consent to provide credit limit during the registration of an application for opening a current account. Overdraft will be connected automatically without additional visits to the branch financial company. Interest rate for using borrowed money is 0.1% per day. If the borrowed money is not used, no interest will be charged. The overdraft will be connected automatically after using the current account within three months. No additional fees are charged for its issuance.

A loan secured by property allows you to quickly get up to 4.5 million rubles. The maximum period for granting a small business loan from Raiffeisenbank is 5 years. Collateral in the form of real estate is required. An additional condition for the provision of borrowed funds is the guarantee of other co-owners of the business. The loan application is considered within two working days.
Raiffeisenbank offers corporate clients the opportunity to develop their business using the most modern technologies. The opportunity to use simplified methods of obtaining borrowed funds will allow an entrepreneur to bring his brainchild to a new stage of development in the consumer market.

In business, every minute is valued, because lost profits can bring losses and damage your reputation.

Raiffeisen Busines Online values ​​each client's time and offers a service that matches the speed of thought of each client.

And its efficiency and quality of execution will never let you down.

RBO system is an internet bank for entrepreneurs and legal entities, which includes "a bank in every office".

To use Internet Banking, a legal entity must enter the website at the address and enter a username and password at the top of the screen.

You can get access data in several ways:

The site provides information for all categories of clients and is separately grouped for small and corporate businesses.

Detailed product information:

• settlement and cash services;
• debit cards and the possibility of opening an overdraft, the conditions for its provision;
• credit programs depending on the amount of revenue;
• additional products of the promotion.

Let's consider each direction in detail.
The procedure for opening a cash register
After entering the site, you need to go down to the bottom of the screen.

At the bottom of the screen, explore some of the benefits and click on the "Become a client" button.

In a new window, you must fill out a service request. Select the amount of the annual turnover and enter the information in the appropriate fields.

You must fully enter the name of the company, indicate the contact person's details and his phone number, as well as the e-mail address for correspondence.

Check the services you need to open: current account, acquiring, corporate card, deposit or salary project.

Select the city and branch in which you want to be served.

If necessary, provide additional information about your business or wishes.

Check the box for consent to the processing of personal data, enter the verification code from the picture and click the "Send" button.

On the page you can see the service tariffs. After gaining access, go to the Internet bank using the button in the upper right corner.

Selection and registration of an application for a card

Each client is offered 3 types of cards, depending on their intended use, tariffs have been developed.

And also on the page, you can immediately execute the commands without additional activation:

• block a lost or stolen card;
• activate a new card;
• change the PIN code;
• connect the SMS informing service.

Types of credit programs

Depending on the amount of revenue, the types are divided into 2 groups. By clicking on each of them you can get detailed information and order a call from the manager.

The difference between loan products is a simple review procedure, profitable terms, provision of money without collateral and security in the amount of up to 2,000,000 rubles.

Additional services for the client

Raiffeisen offers its customers a full range of services and, if necessary, you can draw up an agreement for both acquiring and cash collection.

The conditions for purchasing a set of products are favorable, and additional promotions allow you to save significant amounts.

The main page contains all the necessary information that the client needs to get acquainted with promptly or have it “at hand” all the time.

You can get information about the status of payments, account balances and recent movements on them.

The menu includes only 3 items:

• home page;
• payments;
• extracts;
• letters;
• support.

The statement can be generated for a day, a week, a period, and the most popular periods are immediately offered, and dates can be set in the calendar.

Additionally, the main page contains the correspondence with the bank and information about the latest outgoing payments.

If necessary, if the client needs a function from the old system, you can enter the menu and work. And also this menu is convenient for those who have a hard time or have no time to rebuild.

New internet bank differs in simplicity. You can perform many actions only from the main screen, without making endless transitions from menu to menu and walking through the pages of the system.

In "two clicks" you can create a payment order, which is helped by the directory of counterparties and the ability to create templates and auto payments.

If necessary, the client can change the password at his own discretion.

Function currency control available on the old system. Raiffeisen does not force all clients to switch to the new system, everyone chooses for himself what is more convenient and works with.

Because the main task of the bank is the client and his desire in the first place.

If necessary, you can always write to the online chat or call a specialist.

In outgoing payments, filters can be set by date, amount, counterparty, purpose of payment.

You can create a template for any payment order, if necessary, you can copy it and edit some of its parameters.

From the menu, you can immediately generate a statement, sign a document, print it, move it to the archive if necessary.

Payment order is created quickly due to a large number of built-in directories - both by the bank itself and by the client, there are forms of common orders.

An interesting function when creating a payment order is the note function.

In order not to recall the name of the supplier or not to study the contract, in order to remember for what the payment was made in a special field, you can write the purpose of the payment in your own words.

The information specified in this field is not transferred to the bank.

When creating a letter to the bank, you can select the main fields so as not to waste time describing the problem, but add a short comment to the message.

The client independently configures the interface and the necessary filters in a few minutes in order to immediately receive the necessary information.

To upload documents to RBO, simply drag and drop the file from your computer.

The parameters for loading and unloading information in 1C can also be configured.

Benefits of using RBO

The program was developed very carefully, the smallest details were taken into account as a result of lengthy "combat" tests.

Therefore, she has a huge list of advantages, the main of which are:

1. Instant information about all accounts and transactions on them.
2. Management of all accounts around the clock.
3. Possibility of creating a directory of partner enterprises.
4. Transfer of payments in the currency of the Russian Federation and currencies of other countries, if necessary.
5. Operational and remote control from anywhere.
6. For the payment of wages, the operating day has been increased to 19.00.
7. Export from 1C to RBO and vice versa is provided, which allows to optimize the work of an accountant.
8. Watching everyone financial flows v separate subdivisions and branches.
9. Complete security, which is ensured by the presence of an electronic digital signature.
10. The site has an access control system by providing the client with SMS codes to confirm each of his actions - from entering the site to creating payment documents.
11. Cost-effective service rates.
12. High-quality customer support from technical staff and managers.
13. Convenient settings and filters, simple and unloaded interface.
14. Screen adaptation for mobile devices.
15. For small businesses, opening an online account within 30 minutes.
16. Favorable rates and free "welcome" service.
17. Continuous improvement of the program through the form of customer feedback.
18. The speed of payment execution has been increased.

The current system is the result of many years of work directly with clients, clarifying their needs, analyzing the work of focus groups.

The result meets all the expectations of users, since there has never been such an effective and uncomplicated system.

Everything you think about is located where necessary, operations are performed in a matter of seconds, and the menu contains only the information necessary for operation.

Raiffeisen Busines Online is a reliable partner who will provide technical support and, if necessary, financial assistance at the right time.

A reliable bank and a convenient program guarantee successful business for each of its clients!

Attention! All information on this site is presented for informational purposes only. The site does not collect and process personal data. the federal law of July 27, 2006 N 152-FZ "On personal data" is not violated.