The telephone number of the client service of the pension fund. Russian Federation pension fund hotline
Often there is a situation in which you need to quickly contact the organization's support service or leave a complaint and feedback, in which case you need to call the hotline. In this article you will find out the free telephone number of the Moscow Pension Fund hotline.
About company
Pension Fund The Russian Federation is a state institution dealing with compulsory social security. Founded on December 22, 1990 by decree of the Supreme Soviet of the RSFSR No. 442-1 "On the organization of the Pension Fund of the RSFSR."
As a state extrabudgetary fund Of the Russian Federation, the FIU was created for government controlled by means pension system and ensuring the rights of citizens of the Russian Federation to retirement benefits. The PFR budget is approved by the State Duma of the Federal Assembly of the Russian Federation separate law along with the adoption Federal budget RF. Share of the PFR budget in GDP of Russia is 10.8% - in terms of income, and 10.2% - in terms of expenses. The FIU pays pensions to over 40 million pensioners and social payments for 20 million beneficiaries, keeps a personalized account of the pension rights of insured persons - for over 128 million citizens of Russia.
The Pension Fund of the Russian Federation also has a “hot line”, by calling which you can get an answer to your question regarding pension matters or just listen to the pleasant voice of an autoinformer.
There is no single hotline number and that's right. There are so many pensioners in Russia and they all need something from the Pension Fund. The single line will just melt. That is why each department has its own hot line... To find out her phone number, you need to go to the site pfrf.ru and select your region.
Then click on the word “Branch” and information about the branches will appear on your screen:
If you live in large region then you will need to find your branch.
When you reach the text with the address and opening hours, look for the line “Hotline”. Now you can call and ask questions. Or you can contact the online reception of the PFR. Sometimes it’s more useful than talking on the phone.
Post navigation
Pension Fund - hotline: 14 comments
- Natalia
If it is possible, answer the question: can there be a preferential pension for a miner 8400 rubles? Where to go for help? Thanks!
- Olga
- Guest
Hello! Can you tell me if I can get a certificate that I have been a pensioner since 10/20/2017, although they still pay me a pension and said that the result will be only in 3 months. Thanks. Nikolay Frolov.
- SVETLANA
Hello! Please tell me why submit documents for registration of a pension for half a year, if they begin to stir about missing documents only from the day of the appointment of the pension and the countdown is counted from the day of appointment? Is it correct that 3 months begin to count from the date of the appointment of the pension?
- Tatiana
I earnestly ask you to express my gratitude to Maria Nikolaevna Alennikova. I was drawing up the documents for retirement, Maria Nikolaevna, a specialist in her field, worked with me. Everything was so accessible and competently explained. A rare case in state institutions. Pension Fund of the City of Magnitogorsk, Ordzhonikidze district.
- Olga
My pension is delayed. Where can you go? Thanks!
- eugenia
Good evening! Viber received an SMS about the calculation of the insurance payment, how to get it?
- GSHAPOCHKINA OLGA ALEXANDROVNA
THE PENSION FUND OF THE CITY OF NOVOTROITSK, ORENBURG REGION, HAS NOT RECEIVED THE PENSION TO SBERBANK FROM JUNE 15, 2018 TO MY SVEKR SHAPOCHKIN NIKOLAY EGOROVICH 1936. R., MOTIVATING THIS BY THE FOUNDATION EMPLOYEE SHOULD MAKE SURE THAT HE IS ALIVE. AND IT WAS IMPOSSIBLE TO KNOW IN ADVANCE BY A LETTER OR THE ARRIVAL OF A SOCIAL WORKER. SUCH A STORY FOR MANY RECIPIENTS OF PENSIONS IN SBERBANK, OLD MEN WERE IN SHOCK.
- Andrey
It is not realistic to get an on-line consultation for a hearing-impaired person, VSK is transferred to order a call or a personal call. The rights of socially protected citizens are violated.
- Tamara
Do I have the right to receive a “Veteran of Labor” with 39 years of experience, I started my career at a minor age / from 15 years old /, only local awards, there is an anniversary award “100 years of pro Russia” Sincerely Beskrovnaya
- Maria
Good afternoon. Is it possible to reimburse the parents' expenses for paying for the child's living in a dormitory (full-time university) at the expense of MK funds in fact. Those. pay to parents for the entire academic year, and then provide documents (invoices and receipts for payment). Due to the unknown amount to be paid. Because there is communal payment, is there Additional services like using a kettle, iron, refrigerator, TV, laptop, etc. And therefore it is not known in advance what he will use and how much. I ask you to answer this question. And further. If the child is studying in another city, are the originals of the contract and certificates required
- Sergey
No help from you, some show-offs, waste OUR hard-earned money
- Vladimir
Please tell me why on the PFR website in an individual personal account I do not have a salary for the years from 11/16/1976 to 05/31/1998, although I gave all the documents to the Nevsky district of St. Petersburg where my PFR is. SNILS 021-450-857-12
It is generally accepted that the Pension Fund was created for pensioners, works only with pensioners and manages pensions. This is not true. Every citizen of our country who has worked for at least one day and who received insurance premiums falls into the scope of the PF. Insurance premiums are credited to a personal retirement account.
This document collects materials about the time worked, wages, insurance premiums. The data are needed by the pension authorities to assign a pension.
According to the latest data, there are more than 42 million pensioners in our country and millions receiving social benefits. And all of them are also PFR clients. The assertion that the FIU officers “sit there and wipe their pants” is unfair. Each of us, when it comes to hard-earned money, believes that something has been missed and something has not been given to him. Many simply did not understand anything and. And during the period of indexation of pensions, employees simply do not have time to work with documents. Each of us got into a situation where a PF employee, while understanding your documents, in parallel answers questions by phone.
Call center "hotline"
In order to relieve the staff of the Pension Fund, not to distract by answering general questions, a "hot" telephone line was created.
The line promptly accepts any number of incoming phone calls and sms, processes these calls around the clock and provides customers with the information they are interested in.
All incoming calls are answered by call center operators. They will listen to your question, advise and, if necessary, connect you with an FIU specialist. The hotline allows you to exclude situations when the client cannot get through to the PF due to the line congestion. As practice has shown, after the launch of the project, this is one of the most demanded ways to get a prompt answer to a pressing question.
For example, more than 3 thousand calls from citizens are sent daily to the hot line in Moscow and the Moscow region. Call center specialists daily process over 450 calls from residents of the Belgorod Region. The telephone is not silent in other regions.
True, not all questions asked within the hotline are within the competence of the call center employees. They are limited by the Federal Law "On State Social Assistance" dated 17.07.99 N 178-FZ.
They cannot give an answer to a question containing personal data (about the amount of pension paid, about the amount of indexation of your pension, etc.). Such questions should be addressed to the client service of the district PFR Office at the place of residence. Your personal question will be answered with an article of the law or explanations of how you can solve your problem.
Questions and answers on the "hot line"
All questions can be categorized on the following topics:
- Calculation and indexation of pensions. Examples of questions: Documents for recalculating the childcare pension. Recalculation of pensions for working pensioners. Pension supplement for children born before 1990
- Pension registration. Examples of questions: Which pension for the loss of a breadwinner is higher - social or labor. Refusal for the period of caring for the child. ...
- Benefits and social benefits. Examples of questions: Documents for retirement care allowance. Pension Supplement for Dependents. Receiving non-working pensioners- "northerners" compensation for expenses in connection with the move to a new place of residence.
- ... Examples of questions: How to get and what to spend. Is it possible to arrange for my father. Is it possible to issue with custody.
- Procedure for receiving insurance number an individual personal account in the compulsory pension insurance system. Examples of questions: Whether to issue SNILS for a child. .
- Go to private management company or . Examples of questions: List of non-state PFs. Phones of organizations. Documents in transit. What to do if transferred pension savings without your consent to another PF.
- Indexation of insurance pension in 2019.
Call center employees
The term "hot line" is the work of the Department's employees who are responsible for multi-line lines. All specialists, as a rule, with higher education have completed a compulsory training program. Psychologists state that not everyone can withstand this kind of work. Communication with people requires emotional stability, restraint, sometimes patience, so all candidates undergo preliminary psychological testing and selection.
V job duties these specialists include: to listen to the appeal, to answer questions in detail and in an accessible language, if necessary, dictate information under the record, since older people call more often.
Close contact between citizens and the FIU
The hotline specialists not only answer calls, unloading employees of other PF divisions, but also maintain close contact between citizens and the PF.
It is from them that the PF management first of all learns about the claims of clients to the work of the entire structure. They call here with complaints if there was a delay in the payment of social benefits or it was not paid in full. Many such calls from guardians and large families... You can report violations committed by the territorial PF, negligence, bribery. As a rule, the PF responds quickly to such complaints and quickly resolves the most difficult problems. Close contact with the population allows us to make the necessary adjustments to the work of the system and improve the pension reform.
The management answers the phone
Now there is a practice when the head of the territorial offices of the PF, or even the central office, gives answers to citizens' questions via the hot line. Quite recently, in the middle of March, for example, for two hours the head of the Pension Payment Center Maria Yuryan answered the questions of the residents of Karelia.
Main question: indexation of pensions for working pensioners after they stop working. The answer was sounded: in accordance with the law, which came into force in 2019, after the pensioner stops working, the full amount of the pension, taking into account all indexation, will be paid for the period from the 1st day of the month after dismissal, but not immediately, but three months after the termination labor activity.
Similar meetings of the PF leadership and the population on the hotline were repeatedly held by the leaders of other regions.
Keep in touch with the Pension Fund!
You can contact the Pension Fund through the official website of the Pension Fund of the Russian Federation, where you can find out a lot of interesting things about the current pension reform, download samples of the forms you need. On the same website you will find the telephone number of the hotline: 8 800 302 2 302 .
The call is free for citizens living in the territory of the Russian Federation, for those living outside of it, you will have to pay for the call in accordance with the established international tariffication.
On the website of the PR of the Russian Federation, an Advisory Center has been created, in which the most common questions are collected and answers are given to them, and it is possible to fill out and send your request in a special form in online mode... But this is for those who are used to using the Internet.
We must always remember that the Pension Fund works for us, serves our money, and we have the right to apply there with any problems, and they are obliged to solve them.
The work of the RF pension fund covers the entire territory of Russia.
In each region there are local offices of the PF, where residents can receive advice, ask questions, and make an appointment with specialists.
The main tasks that the Foundation solves:
- registration of pensions;
- registration of maternity capital;
- payment of benefits;
- provision of social benefits;
- other.
The range of services provided is quite wide, which means that Russian citizens have many questions.
For efficient work with the population of the country, customer support services have been created in each region and hotline telephone numbers are functioning.
In the article we will talk about the methods of applying to the PF for residents of Moscow.
How to call the hotline?
What can you learn from customer support?
By calling the indicated phone numbers, you can quickly receive qualified assistance and solve your problem.
The operators will be able to give you a detailed answer to your question, or they will transfer you to a specialist who can help in solving the situation that has arisen.
The main tasks for which you should contact the hotline:
- express your opinion on the pension reform;
- complain about late payment of the due pension;
- report the negligence of individual employees of the Moscow Pension Fund;
- get information on the rules for registering a pension and required documents for submission to the pension service;
- get information on working in the personal account of the client of the PF RF;
- other questions.
Through the operators, you can find out the nearest addresses of the fund and the schedule of their work, learn about the rules for registering in the service Personal account, get acquainted with information on maternity capital etc.
Alternative ways of communication with the PF of Moscow
You can get an answer to your question not only by telephone. And not all citizens have the patience to wait for the connection with the right specialist.
There are other possibilities for contacting the Fund.
![](https://i1.wp.com/goryachaya-linija.ru/wp-content/uploads/2018/09/besplatnyj-nomer-telefona-goryachej-linii-pensionnogo-fonda-moskvy-2.jpg)
Through the official portal - www.pfrf.ru
On the website page, you can leave your feedback on the work of the pension service, send a written message to the organization, or use the services offered:
- online consultant;
- internet reception.
The PF website has a question and answer section. Perhaps there you will be able to find a solution to your problem without the help of the foundation staff.
Mobile app
Download the programs on the main page of the official portal of the pension fund. Activate the program and use all the features of the service.
Personal Area
Register on the website and open your personal office. Many different options and services will be available to you here. Through the LC, you can quickly communicate with the desired employee and receive answers to your questions.
Social networks
- How to get a Metro Cash & Carry card for an individual - getting a card and a list of documents Metro card registration
- An example of registration of an act of reconciliation of mutual settlements
- How to withdraw money from YouTube (YouTube) and Google Adsense (Google Adsense) to a Sberbank card: A Complete Guide
- Active income: types and creation of sources