Pegasus tourist about the company. Tour operator "Pegas" has suspended its activities
Consent to the processing of personal data
I hereby, being the Customer of the tourism services that are part of the tourism product, and the authorized representative of the persons (tourists) specified in the Application, I consent to the Agent and his authorized representatives to process my data and the data of persons (tourists) contained in the Application: surname, name, patronymic, date and place of birth, gender, citizenship, series, passport number, other passport data indicated in the passport; residence and registration address; home and mobile phone; E-mail address; as well as any other data related to my personality and the identity of the persons specified in the Application, to the extent necessary for the implementation and provision of tourist services, including those included in the tourist product formed by the Tour Operator, for any action (operation) or a set of actions ( operations) performed with my personal data and the data of persons specified in the Application, including (without limitation) collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data, as well as the implementation of any other actions provided for current legislation Russian Federation, using automation tools, including in information and telecommunication networks, or without using such tools, if the processing of personal data without using such tools corresponds to the nature of the actions (operations) performed with personal data using automation tools, that is, it allows in accordance with the given algorithm, the search for personal data recorded on a tangible medium and contained in card files or other systematic collections of personal data, and / or access to such personal data, as well as for the transfer (including cross-border) of these personal data to the Tour Operator and third parties - partners of the Agent and the Tour Operator.
The processing of personal data is carried out by the Agent and his authorized representatives (the Tour Operator and direct service providers) in order to fulfill this contract (including, depending on the terms of the contract, for the purpose of issuing travel documents, booking rooms in accommodation facilities and with carriers, transferring data to consulate of a foreign state, resolving claims issues when they arise, submitting information to authorized government bodies(including at the request of courts and internal affairs bodies)).
I hereby confirm that the personal data transferred by me to the Agent is reliable and can be processed by the Agent and his authorized representatives.
I hereby give my consent to the Agent and the Tour Operator to send me emails / newsletters to the e-mail address and / or mobile phone number provided by me.
I hereby confirm that I have the authority to provide the personal data of the persons specified in the Application, and I undertake to reimburse the Agent for any costs associated with my lack of appropriate authority, including losses associated with the sanctions of the inspection bodies.
I agree that the text given by me of my own free will, in my interests and in the interests of the persons specified in the Application, consent to the processing of personal data is stored in in electronic format in the database and / or on paper and confirms the fact of consent to the processing and transfer of personal data in accordance with the above provisions and take responsibility for the accuracy of the provision of personal data.
This consent is given for an indefinite period and can be revoked at any time by me, and in terms of a specific person, the subject of personal data specified in the Application, by the specified person, by sending a written notification to the Agent by mail.
I hereby confirm that my rights, as a subject of personal data, have been explained to me by the Agent and are clear to me.
I hereby confirm that the consequences of the withdrawal of this consent have been explained to me by the Agent and I am clear.
This Consent is an attachment to this Application.
The key difference of this tour operator from a number of competitors is that Pegas Turistik offers an extensive range of travel offers for all client groups, and also constantly keeps its finger on the pulse of modernity and does not miss a single opportunity for expansion and improvement. own activities... In an effort to provide its customers with the most optimal and suitable product, Pegas Touristik has gradually increased the list of countries offered for recreation. As a result, today, with the light hand of the company, you can bask in the gentle sunshine in 18 most beautiful countries: the most popular places in Egypt, Tunisia, Turkey, Thailand, Greece and Cyprus have been joined by distant Cuba, the Dominican Republic and Mexico, new to most of us Kenya. Andorra and Vietnam, the UAE, amazing in their luxury, culturally and historically interesting Spain, Italy and China, as well as the best resorts of the mysterious Asian countries - India and Indonesia.
For a long time now, this company has remained true to its unchanging and unambiguous motto: "The guest is first of all." Guided by this ironclad tenet, Pegas Turistik has developed a lot of proposals for an uncommon vacation at sea or by the ocean, educational excursion programs, various solutions for organizing offsite business conferences and seminars, as well as many special programs for organizing training camps for various sports clubs and teams. This travel agency is able to offer a suitable vacation for people of different ages, family and social status. And a firm guarantee of the quality of the company's tourism products are flights operated by the best comfortable airliners, qualified guides, the presence of their own modern vehicle fleet at all offered resorts and good partnerships with many hotels.
Pegasus is a tour operator that can boast of an ever-growing number of clients. Thanks to competitive prices, reliable and high-quality air transportation, the company has won the trust of many compatriots. In addition, Pegas Touristik has developed several thematic special offers - Family Holidays (this category is made up of tours, conditions and programs of which are designed for adults and children), Youth Holidays (vouchers for energetic young people looking for new exciting discoveries, not boring pastime and fun adventures) and Active rest (these tours include the possibility of various active pursuits such as diving or hiking). Special attention should be paid to the offers for the elite in the VIP category. Maximum comfort and alluring luxury is not only "Fast track" at the airport and accommodation in luxurious villas or luxury hotels, but also an individual transfer of your choice and individual excursions, during which you will be accompanied by a personal guide, sparkling champagne, fresh flowers and exotic fruits. Fantastic yacht tours along the waves of the Mediterranean Sea are popular among VIP services. Such a journey, at the request of the client, can last from 1 day or more. On comfortable yachts you can arrange a romantic date, a festive meeting with friends or a unique dinner overlooking the sea sunset.
Pegas Turistik is keeping pace with modern opportunities and has expanded the "environment" for booking vouchers: today you can order any tour not only in the company's real sales offices, but also via the Internet. You yourself can familiarize yourself with the colossal selection of resorts, hotels, conditions, etc., as well as choose a convenient date and city of departure. WITH step by step instructions regarding online booking (search for a tour, filling out personal data, choosing a payment method) can be found on the official website of the company. This type of booking is convenient for its efficiency and the availability of various payment methods, including payment by payment cards, cash in Eurotech communication salons, post offices in Russia or in PROMSVYAZBANK, via the CONTACT system, as well as payment to a courier, by bank transfer or via virtual PSB-Retail system. And for those who feel tired and exhausted, but cannot yet afford the long-awaited week of relaxation on the gentle white sand by the warm azure sea, Pegas Touristik offers to use the service "Tour in installments or on credit".
Surely those who are vacationing abroad know such a tour operator as Pegas Turistik. On the forums about him, you can find a lot of conflicting reviews. And this is not surprising: the company employs several tens of thousands of people. The human factor has not yet been canceled. V recent times You can often hear the phrase that the Pegasus tour operator has suspended its activities. But whether this is true or just another rumor, we will try to find out in the article.
Recently, among avid tourists, you can often hear the phrase that the Pegasus tour operator has suspended its activities due to the threat of bankruptcy. Before drawing such conclusions, it is worth figuring out where the company is from, what its capital is, and to which countries the tours are offered.
Tour operator "Pegas Turistik" was presented at Russian market back in 1994. The owner of the company is an influential Turk, who previously had experience in running a tourism business. From the very beginning, Pegas has established itself as a reliable partner providing quality services.
At the moment, the company's offices are located in Ukraine, Belarus, Kazakhstan and Georgia. The choice of countries for recreation is huge. The main directions are still Turkey, Egypt, Goa, Greece. Every year the company adds and opens new routes for tourists.
In 2004, management made the decision to acquire Nordwind Airlines. Now the company has 29 aircraft in its arsenal. It also has its own hotel chain in Egypt, Turkey and Thailand.
From this information, a conclusion suggests itself: the news that the tour operator "Pegas" has suspended its activities is just rumors and, possibly, the intrigues of competitors.
Individual tour package - we use a new service
For tourists with special requests, the operator "Pegas Tourist" offers individual tours. The FIT program is designed to meet any requirements of holidaymakers, from transfer to rest in different hotels on opposite continents.
There are nuances that you need to know about when booking such tours:
This service requires a signed contract with the operator.
The cost of services may change on holidays.
The FIT Custom Tour can be booked online.
Payment is made only by bank transfer.
If you want to make a fairy tale out of your vacation, do not be afraid to tell your agent about it. With the help of the Pegasus Turistik operator, dreams come true.
We draw your attention to the new terms of the contract
It is worth noting that since September Pegas has been changing the rules for working with new travel agencies. Now the guarantor must be either the director or the owner of the company, that is, an individual, not a legal entity. In this case, the people who have assumed such responsibilities will be personally responsible for any shortcomings if they arise. And in financial terms, they can lose not only business, but also property.
In other words, Pegas Turistik requires financial guarantees from the agencies. For these purposes, a decent amount of the deposit (100,000 rubles), sent to the company's accounts, is suitable. Many directors assure that this is all very strange, especially since other operators have not announced such changes.
In addition, agencies need to provide full information about their activities: office photos, premises lease agreement, certificate, license and other documents.
One more point touched upon booking. Now the status of the application will not be confirmed until the account receives full payment... The same applies to early booking tours. The status of the application can be checked only in the personal account.
The question is logical: "Why did Pegasus Turistik have difficulties?" The answer is given by general manager companies. She assures that this is a necessary step in the difficult situation that has developed in the tourism market. Financial insurance risks between tour operators and agencies.
Can I cancel the tour?
Another important point of changes in the contract, which I would like to draw your attention to, is the cancellation of the tour. If earlier it was possible to postpone or postpone the trip by canceling the application, paying the minimum fine or avoiding it altogether, now the conditions have changed dramatically. The numbers are shocking. In different situations, the tourist incurs losses in the amount of 10 to 100%, depending on how many days before the start of the trip the cancellation was made.
Riot of Volgograd travel companies
In connection with the changes in the terms of the agreement, Volgograd travel agencies turned to Pegasus. About 40 firms wrote with a request to revise the clauses of the contract. In their opinion, the operator wants to cover their financial risks, increase profits and decide money problems with the help of regular travel agencies.
In addition, the partners are dissatisfied with the financial guarantee of the operator itself and believe that the amount announced and spelled out in the Pegasus Turistik agreement is not enough.
It is also outrageous that such conditions are not set for all agencies. There are "favorites" that were not affected by these changes.
Send your good work in the knowledge base is simple. Use the form below
Students, graduate students, young scientists who use the knowledge base in their studies and work will be very grateful to you.
Posted on http://www.allbest.ru/
MINISTRY OF BRANCH OF RUSSIA
Federal State Budgetary educational institution higher professional education
Tula State University
Department "Tourism and hospitality industry"
abstract
in the discipline "Fundamentals of Tourism and Hospitality"
"Tour operator company" Pegas Touristik "
Tula, 2014
Introduction
1. History of the creation of the company
2. Information about "Pegas Tourist" in the Unified Federal Register of Tour Operators
3. Company partners
4. Company awards
7. Customer reviews about the company
Conclusion
Bibliography
Introduction
Tourism and travel are an integral part of the hospitality industry. Travel is the main topic of tourism. Tourism plays a major role in the global economy, contributing one tenth of the world's gross national product. This sector of the economy is developing rapidly and will become its most important sector in the coming years.
Tourism is one of the largest and most dynamic sectors of the economy. High rates of its development, large volumes foreign exchange earnings actively influence various sectors of the economy, which contributes to the formation of their own tourism industry. The tourism sector accounts for about 6% of the world's gross national product, 7% of world investments, every 16th job, 11% of world consumer spending. Thus, these days one cannot fail to notice the enormous impact that the tourism industry has on the world economy.
There are many tour operators operating in international tourism. Such firms are represented on the market both in the form of small and medium-sized enterprises and in the form of large corporations. It should be said that business tours and transtours are mainly medium and small businesses. However, as in any other market, the functioning of the international tourism market, the creation and dissemination of high standards of service and advanced technology is seriously influenced by large travel companies and corporations. Along with hotel chains, which have spread their branches and franchise enterprises all over the world, large tour operators, which have their agencies in many cities and countries, also make their market policy. Independent associations of tour operators and travel agents also have a significant impact on the development of the tourism market.
Tour operator (tourist operator) - an organization whose main activity is the organization of various types of recreation (beach holidays, sightseeing tours, mountain skiing, exotic, extreme, etc.) in Russia and abroad. This activity includes the packaging of tours and the development of a range of services for tourists, promotion and implementation of tours. The tour operator forms tourist packages, provides high-quality provision of tourist services. Also, the tour operator calculates prices for tours, taking into account all necessary services - health insurance, transfers, travel to the place of rest, and transfers the tours to travel agents for their subsequent implementation to tourists, providing information support for the implementation of the tour.
One of these organizations is the tour operator "Pegas Turistik" - a brand with a worldwide reputation, which is known to every second in our country and abroad. It is about him that I want to talk about in this work.
1. History of creation
Pegas Touristik is one of the largest Russian tour operators. The headquarters is located in Moscow. The company was founded in 1994.
"Pegas Turistik" was created on the basis of investments of the main owner - Ramazan Akpinar. Initially, he collaborated with the Turkish company Infotur, but in 2005, due to a conflict, he broke off relations with it.
The company has its own host offices in Turkey, Egypt, Thailand, China and Israel.
The first direction that the company offered to its clients is Turkey. Both shop tours to Istanbul, the largest shopping city in the country, and vacation tours to Antalya.
Two years later, "Pegasus" began offering holidays in the Turkish ski resort of Uludag, which is located near the ancient city of Bursa.
And three years later, tours began to be offered to Marmaris, another Turkish seaside resort, as well as to Egypt. Since 1998, tourists have been successfully dispatched to the Egyptian resort of Sharm el-Sheikh. Many Russians first got acquainted with the Land of Pyramids thanks to Pegasus. There were so many people who wanted to relax on the Red Sea that in 2003 a legal entity appeared in Hurghada operating under the Pegasus Turistik trademark. A year later, the same companies appeared in Minsk, Ufa, Samara and Kiev. And later - in Antalya and Kazan.
In the winter of 2004, the company began sending our fellow citizens to the Indian resort of Goa for the first time. A year later, the company's charter programs began in Thailand. In 2007, sales of tours to Vietnam began for the first time, where, as it turned out, there are also good sea resorts and very interesting excursion programs. In 2008, everyone began to offer trips to the Indonesian island of Bali, a paradise for winter recreation. In 2009, the company entered China on a large scale, offering clients tours to the tropical island of Hainan. Moreover, there were so many people willing to fly away on Pegasus vouchers that the island's authorities allowed for the first time to open their own host company in China. In 2010, Pegas opened sales to the Dominican Republic, Andorra and Spain. In parallel, over all these years, the opening of companies took place in various cities of Russia and some countries (Thailand, Tunisia).
2011 was a very "fruitful" year, when Pegas Turistik began offering tours with its own air transportation to Cuba, Israel, Mexico, the Emirates and even Kenya. For the first time, again, the company organized direct flights from Moscow to Mombasa, a Kenyan seaside resort, and to the Indonesian island of Lombok.
Today, the company offers anyone who wants to rest, travel and excursions in 19 countries. Companies under the Pegas Turistik trademark were opened at 29 Russian cities, as well as Minsk and Kiev. Flights organized from 43 Russian cities... A little more than two thousand people work in the companies under the Pegas Turistik trademark.
2. Information about "Pegas Tourist" in the Unified Federal Register of Tour Operators
travel registry partner insurance
In Russia, tour operators are included in the United federal register tour operators Federal agency for tourism of the Russian Federation and receive a unique number that begins with a code depending on the type of activity of the tour operator (international, domestic, international and domestic tourism).
To carry out tour operator activities, the tour operator must have financial support either in the form of insurance of the tour operator's liability, or in the form of a bank guarantee. From May 3, 2012, all tour operators working in the outbound tourism industry must be members of the association of tour operators and make mandatory annual contributions to compensation fund... All tour operators registered on the territory of the Russian Federation in accordance with Federal law"O state registration legal entities and individual entrepreneurs"must have financial security.
Information about a financially supported tour operator is entered into the register. The register contains the following information about the tour operator: full and abbreviated names in Russian; if in the constituent documents of the tour operator its name is indicated in one of the languages of the peoples of the Russian Federation and (or) in a foreign language, - also the name of the tour operator in that language, address (location) and postal address; information about the founders of the tour operator; series, number and date of issue of a document confirming the fact of making an entry on a legal entity carrying out tour operator activities in a single State Register legal entities; series, number and date of issue of the certificate of registration in tax authority, taxpayer identification number; surname, name and patronymic of the head legal entity carrying out tour operator activities; the size financial security, number, date and duration of the insurance contract civil liability for non-fulfillment or improper fulfillment by a tour operator of obligations under an agreement on the sale of a tourist product or a bank guarantee for the fulfillment of obligations under an agreement on the sale of a tourist product, the name of the organization that provided financial support; the scope of tour operator activity (international tourism, domestic tourism, international and domestic tourism); addresses (location) and postal addresses structural units tour operator carrying out tour operator activities. "Pegas Turistik" is also no exception, and this is how it is recorded in the Federal Register:
Registry number: |
||
Full name: |
Limited Liability Company "Pegas Turistik" |
|
Short name: |
LLC "Pegasus Turistic" |
|
Address (location): |
||
Mailing address: |
125993, Moscow, Leningradsky prospect, 53, 5th floor |
|
The address of the official website on the Internet: |
||
Membership of a tour operator operating in the field of outbound tourism in the association of tour operators in the field of outbound tourism: |
||
Structural subdivisions |
||
Financial security |
||
Total amount of financial security: |
||
Document |
||
Document: |
No. 13860В6000398 dated 25/02/2013 |
|
from 01/06/2013 to 31/05/2014 |
||
OJSC "VSK" |
||
Moscow, st. Ostrovnaya, 4 |
||
Moscow, st. Ostrovnaya, 4 |
||
Document |
||
Amount of financial security, rubles: |
||
Financial support method: |
tour operator's civil liability insurance contract |
|
Document: |
No. GOTO-005/13 dated 28/02/2013 |
|
Validity period of financial security: |
from 01/06/2013 to 31/05/2014 |
|
Name of the organization that provided financial support: |
ZASO "European Travel Insurance" |
|
Address (location) of the organization that provided financial support: |
||
The postal address of the organization that provided financial support: |
Moscow, 4th Dobryninsky lane, 8, office С14-01 |
|
Scope of tour operator activity |
||
domestic tourism international entry international visiting international - the sale of a tourist product formed by a foreign tour operator |
||
Date and number of the Rostourism order on entering information into the unified federal register of tour operators |
||
Order number: |
||
Order date: |
||
Issued certificate number: |
3. Company partners
The main partner of the tour operator "Pegasus Turistik" is the major airline "North Wind" or "NordwindAirlines". In the summer of 2008, Pegas Turistik bought 100% of North Wind LLC. As a result of the transaction, the tour operator acquired its own air carrier (29 aircraft: 7 Boeing 757-200 / 12 Boeing 767-300 / 2 Boeing 777-200 / 1 Airbus A320-200 / 7 Airbus A321-200), based in Moscow's Sheremetyevo airport.
Pegas Turistic has other partners in the field of air transportation, such as Aeroflot, Turkish Airlines, Emirates, Transaero.
Also "Pegas" has partners in the field of ground transportation, hotel business, insurance and finance.
4. Company awards
For its almost twenty-year history of existence, "Pegas Turistik" has been awarded more than thirty-five awards, and this is far from full list his merits.
Outbound tourism award
XIV Tourist Prize "Guiding Star"
December 2013
Awarded for Highest Sales at Barcelo Maya Beach Resort (Mexico).
Certificate "Brand of Trust 2013"
The most trusted brand of consumers based on independent research from Reader's Digest.
ENIT - National Tourism Agency (Italy)
Honorary diploma for active contribution to the development and promotion of Italian tourist destinations Yekaterinburg, 2013.
Government of Catalonia Award for the promotion of Catalonia in the Russian Federation Moscow, 2012.
Technology Contribution Award - Saber Travel Network
National Tourism Award 2010-11
PEGAS Touristik winner of the Ministry of Tourism award
India "National Tourism Award 2010-11"
International Prize "My Planet"
Nomination "My Favorite Tour Operator" Moscow, 2011
PEGAS Touristik - Market Leader "Top List Book" for 2010-2011.
Business Quarter magazine. Ekaterinburg.
VK "Krasnoyarsk Fair"
Diploma for the variety of tourist products presented on the market of the Krasnoyarsk Territory. Krasnoyarsk, 2011
National Tourism Award 2009-10
Tourism Ministry of India Award in the category:
"The Best Foreign Tour Operator in India"!
1.1 The best website of a tour operator operating in Russia
2. 2 Opening of the year in the field of e-tourism
XIII International Tourism Festival "World without Borders"
Development Contribution Diploma international tourism Rostov-on-Don, 2010
Presented by Ministry of Tourism Arab Republic of Egypt
17th Moscow International Travel and Tourism Exhibition
The company "PEGAS Touristik" was awarded high marks
Organizing Committee for professionalism and active role in promoting the tourism industry in Russia Moscow, 2010
National Aviation Award WINGS OF RUSSIA - 2009
PEGAS Touristik Diploma in the nomination
Tour Operator of the Year - Air Transport Partner
Ministry of Tourism of Tunisia
Certificate of Gratitude
The Ministry of Tourism of The Arab Repablic of Egypt 2009
Incredible! Ndia National Tourism Award 2008-2009
Best Overseas Charter Operator for India
PEGAS Touristik, Russia
XIII annual international award "Leaders of the Travel Industry"
Diploma "For success in tour operator activity, Turkey direction" Moscow, 2009
16th Moscow International Travel and Tourism Exhibition
Certificate "The Best Presentation" Moscow, 2009
Ministry of Sports, Tourism and Youth Policy of the Krasnoyarsk Territory
"The best tour operator of the Krasnoyarsk region for international tourism" Krasnoyarsk, 2009
Ministry of Sports, Tourism and Youth Policy of the Krasnoyarsk Territory "The best site for tourism" Krasnoyarsk, 2009
Diploma "For contribution to the development of international tourism" Rostov-on-Don, 2009
XII International Tourism Festival "World Without Borders"
Diploma "For Contribution to the Development of International and Domestic Tourism and Participation in the XI International Tourism Festival" World Without Borders "Rostov-on-Don, 2008
Minister of Tourism of the Arab Republic of Egypt Best Tourism Partnership Award 2008
Minister of Tourism of the Arab Republic of Egypt Certificate "For the high achievement in promoting the tourist destination of Egypt" 2008
Award of appreciation 2008
The Hilton Family Travel Award 2008
IV Competition of onboard publications "New Wings" Award "The most original edition" St. Petersburg, 2008
Information group Turprom Certificate "LEADER of the rating of tour operators, Drummer of Tourist Labor at the end of the season" Winter 2006-2007 ", in the direction of Egypt"
Information group Turprom Certificate "LEADER of the rating of tour operators, Drummer of Tourist Labor according to the results of the season" Winter 2006-2007 ", in the direction of India" Egypt "Award" Russians, No. 1 in Egypt 2007 "
Hilton Travel Award Ceremony, Brand Award 2007
Consumers Union of Russia Public organization promoting consumer rights protection in the field of tourism Tourist Rights Protection Club I degree diploma "The best tour operator of 2006" Moscow, 2006
Kamelya World "For the high quality business and outstanding cooperation performed throughout the year 2006"
Moscow Tourism Committee MITF 2005 Diploma "For many years of active participation in the Moscow International Tourism Fair" Tourism and Rest "Moscow, 2005
Club Ali Bey & Ali Bey Belek, 2004
Moscow Tourism Committee MITF 2004 Diploma "For great contribution to the development of the tourist business in Russia"
Hilton Egypt Award of Excellence Top Producer Award 2003 Russia
IX International Annual Award "Leaders of the Travel Industry" Diploma "Leader of ratings in the direction of Turkey" Moscow, 2002
Hilton Egypt Award of Excellence Brand Award
Russian Fund for the Protection of Consumer Rights, Moscow Fund for the Protection of Consumer Rights Diploma "For active participation in the formation of a civilized consumer market in Russia"
And this is not the final, I think that the list of awards will only increase over time.
5. The main activities of the company
The first direction that the company offered to its clients is Turkey. Both shop tours to Istanbul and vacation tours to Antalya. Two years later, "Pegasus" began offering holidays in the Turkish ski resort of Uludag. And three years later, tours to Marmaris, as well as to Egypt, began to be offered. Since 1998, tourists have been successfully dispatched to the Egyptian resort of Sharm el-Sheikh.
In the winter of 2004, the company began sending people to the Indian resort of Goa for the first time. A year later, the company's charter programs began in Thailand. In 2007, sales of tours to Vietnam began for the first time. In 2008, all comers began to offer trips to the Indonesian island of Bali. In 2009, the company expanded into China, offering clients tours to the tropical island of Hainan. In 2010, Pegas opened sales to the Dominican Republic, Andorra and Spain.
In 2011, Pegas Turistik began offering tours with its own air transportation to Cuba, Israel, Mexico, the Emirates and even Kenya. For the first time, again, the company organized direct flights from Moscow to Mombasa, a Kenyan seaside resort, and to the Indonesian island of Lombok.
Today, the company offers anyone who wants to rest, travel and excursions in 19 countries. Companies under the Pegas Turistik trademark have been opened in 29 Russian cities, as well as in Belarus and Ukraine. The tour operator has its own host offices in Egypt and one of the largest is an office in Turkey. Currently, the tour operator Pegas Turistik offers quality rest in a number of popular tourist countries: Turkey, Egypt, India, Tunisia, Greece, Thailand. Despite the fact that there are few unexplored excursion routes and recreation places in this area, the company finds opportunities to find the most attractive recreational resources.
6. Special offers from the company
The company organizes both beach holidays and sightseeing tours. Also "Pegas Touristik" offers a new service - VIP service, which implies an individual, the most comfortable vacation in Egypt, GOA, Thailand, Turkey, Tunisia and Greece. The tour operator offers not only accommodation in high-class hotels and "Fast track" at the airport, but also an individual transfer of your choice upon arrival and departure, as well as throughout the rest, individual guided tours.
In addition to standard offers, the tour operator Pegas Touristik also offers last-minute tours. Many tourists who want to save on the cost of the voucher have the opportunity to take advantage of such offers from the company every year. Pegas Touristik has implemented the Tours on Credit program, a system of online sales of air tickets around the world with delivery to the buyer. The company's managers help to plan a difficult route with transfers at airports. There is a round-the-clock support department for tourists abroad.
The tour operator cooperates with hotels in twenty two countries of the world and offers to go on wedding, corporate, sightseeing, beach and event tours. In each of the directions, seminars are held for partner agencies, where information is provided about the resorts in general, the hotel base, and obtaining a visa. Within the framework of new program Pegas Select has compiled a database of five-star hotels with high service standards. The company "Pegas Turistik" has a lot of options for recreation at sea, solutions for offsite conferences and seminars, proposals timed to world events (sports matches, exhibitions). Children's and medical tours, VIP-service with an individual approach can also be ordered from the Pegas Turistik company. The service of an individual transfer, own transport and a personal guide is being considered.
Thanks to Pegas Turistik discounts, services are available to almost all social strata. In addition, the tour operator covers all price categories - here you can book both a mid-range hostel hotel and luxury apartments. Although "Pegasus Tuistik" can provide first-class services to its clients during their travels, the company is still looking for more and more new ideas for ensuring a wonderful vacation.
7. Customer reviews about the company
During its relatively long history of existence, several tens of millions of people have become the clients of Pegas Turistik. Naturally, the company has collected a lot of opinions and reviews about itself.
Here are a few of them:
I would like to thank the Pegasus Turistik company for organizing the trip to Thailand. Everything is very efficient and professional. The trip was essentially an individual one with personal transfers and good 4 * hotels. I can afford a quality vacation, so I am picky about the quality of the services provided. All wishes for the hotel, its location, cleanliness and food were fully taken into account. The value for money is quite decent, especially in Phuket. Dalar Resort Bangtao is located between the beaches of Kata and Karon, it takes 5-7 minutes to get to the beaches, though you had to go back a little uphill. Karon turned out to be cleaner and less loaded with both people and boats - they went to him. The entire infrastructure is very well developed around the hotel - there are no problems with food and shopping. It takes 10-15 minutes to get to Patong by car. Taxis are quite inexpensive. In general, there was enough entertainment near the hotel, they went to Patong only once to the show and to the shopping center. There is also enough local flavor, so everyone was satisfied.
Client 2: We were in the north of Goa, Hotel Villa Theresa 3 *, a good hotel with very friendly and smiling staff. Before leaving, I read a lot of negative information about Pegasus, from whom we bought tickets. It’s not like that at all! One positive thing remained from the trip. In a travel agency, the manager strongly recommended going to this hotel, said that we would like it, and we really, really liked it! We went to Palolem beach (south), bought this excursion from Pegasus at the hotel, we got there on a comfortable air-conditioned bus, in the company of a pleasant guide, it turned out cheaper than offered by local taxi drivers. We spent the whole day on this beautiful beach, it’s just a pleasure to walk there! Were on the Vagator beach, where the head of Shiva was carved from the stone, the Dudsagar waterfall, the spice plantation - they are simply overwhelmed with emotions, everything is super! I will definitely go back there. Thanks to the travel agent who advised us this tour.
Client 3: Vacationing last year in Spain, Malgrat de Mar. The organization was excellent from the beginning to the end of the tour. There were no delays, extortions, etc. I went on excursions a lot from Pegasus with their guides - everything was great. Was in Nice, Monte Carlo, Andorra PortAventura San Remo. The staff at the Maripins hotel is excellent, the room was overlooking the sea, although this was not specified when purchasing the tour. I read the previous reviews and was surprised - none of the things described below have ever happened to me. This year I am driving from Pegasus again.
Of course, not all reviews are so good, often the Internet spaces are full of not entirely flattering opinions about the company. Every client has the right to a personal opinion and the right to express that opinion.
Conclusion
According to independent travel ratings, this travel company can truly be considered the number one in Egypt, Turkey and India in terms of the number of tourists sent. In the last year alone, more than 2.5 million clients have vacationed and traveled on tours from Pegasus.
The company has been on the market for 19 years, in conditions of intense competition, all kinds of crises and defaults. And, unlike some large tour operators, Pegas has its own assets - an indicator of reliability and stability. It has its own airline and its own hotels in many countries. And our own host companies.
Not every domestic operator has such a large amount of financial guarantees (1 billion rubles). Which is also an indicator of stability: after all, if a company is able to allocate such an impressive amount, then it is reliable and predictable, it is not afraid of bankruptcies, crises or other "troubles".
That is why more than 10 thousand travel agencies work with Pegasus, of which only 20 are their own agencies offering tours to direct clients, and about 500 work under the Pegasus brand, under franchising. Moreover, during its long history, the company has never taken loans, working on working capital.
"Pegas Touristik" provides high-quality tourist service, communication with professional staff, offers a wide range of recreation, depending on the price category and preferences of tourists. He regularly participates in tourism fairs and exhibitions, international and Russian forums and has a number of awards for his work.
PEGAS Touristik is one of the leaders in the Russian tourism industry and one of the largest international travel companies. The history of the company began in the last quarter of the 20th century.
PEGAS Touristik today is a modern universal travel company that offers a wide range of services for all groups of clients, actively participates in the social and economic life of the country.
The tour operator in its activities relies on the following postulates: high service and reliability. "Pegas Tourist" is a member of the Association of Tour Operators of Russia, where it occupies an honorable place.
Tour operator Pegas Touristik in its foreign missions contains exclusively Russian guides. It is this approach that eliminates the possibility of misunderstandings. Every day about 10-15 air flights depart from various parts of the country to places for recreation.
Tour operator "Pegas Touristik" guarantees comfortable airliners to provide flights, cooperates with qualified guides in all countries, owns a modern fleet of vehicles at each of the resorts, provides organization and training of specialists.
Thanks to strong partnerships with hotels, the Pegas Turistik travel agency can provide guarantees to its customers. This is evidenced by the awards received during their stay in the Russian tourist market: diplomas "For quality and reliability", "For a high level of services", "For professionalism" confirm the level of work of the tour operator.
Bibliography
www.ru.wikipedia.org/wiki
www.images.yandex.ru/yandsearch
www.reestr.russiatourism.MT1_000717
www.allintravel.ru
M / C to SRS in the discipline "Fundamentals of Tourism and Hospitality"
Posted on Allbest.ru
Similar documents
Criteria, signs and methods of segmentation of the tourist market. Organization of security tourist enterprise... Characteristics of the activities of the company "Pegas Touristik". The main stages of the process of segmentation of the tourist market. The external environment of the company.
test, added 03/30/2016
Types of services provided by the travel agency. Analysis of its personnel, marketing and financial policies; technical and economic indicators of financial and economic activities, balance structure, external environment, competitiveness, personnel management system.
practice report, added 03/25/2015
Prospects for the development of excursion and educational tourism in Kyrgyzstan. Forms and methods of preparing and conducting excursions. Study of the psychological contact of the guide-interpreter with the group. Development of the route, walks and travel area by the company managers.
thesis, added 07/02/2015
The concept of enterprise competitiveness, the factors that determine it. Organizational and economic characteristics of the travel agency "Pegas Touristik". Features of the marketing activities of the travel agency. Development and economic justification of a new ski tour.
term paper added 05/27/2013
Features of the organization and provision of individual and group tourist services on the example of LLC "Pegas Tourist". A set of recommendations for improving the strategy and form of customer service. Economic justification proposed activities.
term paper added on 12/11/2015
Characteristics of a travel company, its organizational and legal form and support, place in the social and marketing environment, level and state of service activities. Formation and proposals for improving the corporate image of the company.
practice report, added 07/22/2010
Analysis of the market of tourist services in Russia, its main trends and prospects. Organizational and managerial structure of a travel company, analysis of the results of its financial and economic activities. Research of the company's travel products.
practice report, added 10/15/2011
general characteristics travel company "City TOUR". The specifics of the work of a specialist in the field of social and cultural services and tourism. Strategic management at the enterprise. Human resources management, basic services and stages of development of a travel company.
practice report, added 05/26/2013
Travel services of the company "Nordic Star", its organizational structure management. The range of offered tours to Scandinavia and the Baltics. Characteristics of the largest partners of the travel agency "Nordic Star" in organizing foreign trips.
practice report, added 02.24.2012
Stages of creating a tour operator "ClearTour". List of documents required to open a tour operator. Personnel requirements, development staffing table and job descriptions... Differentiation of offers from tour operators in a competitive market.
Location country: Russia
Location city: Moscow
Year of foundation of the company: 1994 year
Main phone: 8 800 700-87-47
Other phones: +7 (495) 287-87-87
Website: http://www.pegast.ru/
detailed information
about the company "Pegas Tourist":
PEGAS TOURISTIK is one of the largest tour operators in Russia, founded in 1994. For 19 years of work in the Russian tourism market, more than 8,000,000 tourists have already used the Company's services.
Today PEGAS TOURISTIK is 39 tour operators operating under the Company's brand throughout Russia, Belarus, Ukraine, Georgia and more than 700 sales offices in 225 cities of the Russian Federation.
PEGAS TOURISTIK flights are operated from 51 cities of Russia and 9 cities of Ukraine. The company offers its clients rest in the best hotels in 22 countries of the world - Turkey, Thailand, Egypt, India, Tunisia, Vietnam, Cyprus, Italy, China, Dominican Republic, Greece, Indonesia, Spain, Cuba, Mexico, Maldives, Mauritius, Israel, Jordan, UAE, Morocco, Andorra.
Flights to the best resorts in the world from many regions of Russia are carried out on modern aircraft of the most reliable airlines, such as Nord Wind, Orenburg Airlines, Transaero, Aeroflot, Emirates, Fly Dubai, Pegasus, Ural Airlines, Saravia, Turkish Airlines, Thai Airways, Bangkok Airways and others. Pegas Touristik partners are expanding their fleets, constantly supplementing them with new aircraft, and creating space in the cabins of large wide-body aircraft to comfortably accommodate passengers traveling in comfort - and in business classes
Company on exclusive terms works with hotel chains PGS andDESSOLE of 25 hotels in different countries of the world, and the networks are constantly expanding. All of the chain hotels are renowned for their varied dining experience, wide range of included services, huge areas with interesting decor and fun animation and entertainment programs throughout the day and evening.
A pleasant addition to your vacation is the possibility of booking VIP services, which Pegas Touristik offers to everyone.
Pegas Select is a new concept of recreation, which was presented to the attention of its clients by the Company in 2013. The program combines the most popular travel services: comfortable five-star hotels in the most popular resorts, the highest level of service, a personal approach to each guest, individual offers and services that allow you to save precious time of your vacation and make it unforgettable and carefree.
Make grand plans, dream, strive for the best!
Pegas Touristik - a new height for your holiday.
Areas of activity (countries) of the Pegasus Turistik company: